Lenovo ThinkPad 380D User's Guide for TP 380XD, TP 385XD - Page 193
HelpWare Customer Support and Service, Help by Telephone
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HelpWare Customer Support and Service HelpWare Customer Support and Service Purchasing an IBM PC hardware product entitles you to receive support and services during the limited warranty period. If you need additional support and services, a wide variety of extended solutions that address most needs are available for purchase. Help by Telephone You can get support and information by telephone during the limited warranty period at no additional charge, through the IBM PC Support Line. Experienced technical-support representatives will be on hand to assist you in answering any questions you might have, such as: How to set up your computer How to install and set up your IBM options purchased directly from IBM or through an IBM reseller How to use the 30-day support for the preloaded operating system How to get service Please have the following information ready when you call: Serial number of your computer and proof of purchase Description of the problem Exact wording of the error message Hardware and software configuration information for your system Chapter 6. Getting Service 173