Lenovo ThinkPad 380ED ThinkPad 380, 385, 560, 560E, all 760, 765 and SelectADo - Page 536

What to Do First: Include the following in the parts exchange form or parts return form that is attached to the returned FRU: 1. Name and phone number of servicer 2. Date of service 3. Date when part failed 4. Date of purchase 5. Failure symptoms, error codes appearing on display, and beep symptoms 6. Procedure index and page number in which failing FRU was detected 7. Failing FRU name and part number 8. Machine type, model number, BIOS level, and serial number 9. Customer's name and address Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following: Note for Warranty: 1. Check the ECAs (Engineering Change Announcements) of the device that pertain to the system failure before billing the customer. 2. During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list provides some common items that are not covered under warranty and some symptoms that may indicate that the system was subjected to stresses beyond normal use: 524 IBM Mobile Systems HMM