Lenovo ThinkPad 600X User's Reference Guide for TP 600 - Page 175

Title: C79EGMST CreationDate: 02/10/98 09:24:42 Customer Support and Service ThinkPad EasyServ ThinkPad EasyServ is a courier repair service for IBM mobile products whereby your ThinkPad computer will be picked up, sent to IBM for repair, and then returned to the location of your choice. This service is available at no additional charge during the limited warranty period. Most computers can be repaired the day that they arrive at the IBM repair location. Support personnel first try to solve your problem over the phone. If they are unsuccessful, you can arrange for EasyServ service by calling the PC Support Line. If possible, you should use the original ThinkPad shipping materials that your computer came in for resending it to IBM. If the box is not available, the courier will deliver a shipping carton and will return later to pick it up. This service is available only in the U.S. and Canada. Getting Help around the World If you make frequent overseas trips or you are residing abroad, you can register with the International Warranty Service Office. The office will issue an International Warranty Service Certificate, which you can use wherever IBM or IBM resellers sell and service IBM PC products. For more information on registering with the International Warranty Service Office, call 1-800-497-7426 in the U.S. or Canada. Fax Information In the U.S. and Canada, if you have a touch-tone telephone and access to a fax machine, you can receive marketing and technical information on such topics as computer hardware, operating systems, and local area networks (LANs) by fax. You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the information that you request will be sent your fax machine. Chapter 5. Getting Service 157