Lenovo ThinkPad 770E-ED ThinkPad 770 User's Guide - Page 150

Purchasing Additional Services, Enhanced PC Support Line, Network and Server Support Line

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Title: C79DMMST CreationDate: 07/16/97 13:09:22 Purchasing Additional Services During and after the warranty period, you can purchase additional services, such as: Support for IBM and non-IBM hardware, operating systems, and application programs Network setup and configuration Upgraded or extended hardware repair services Custom installation The availability of the service and its name might vary by country. Enhanced PC Support Line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the supported products list. This service includes technical support for the following: Installing and configuring your out-of-warranty IBM computer Installing and configuring non-IBM options in IBM computers Assistance with the preloaded operating system Using selected application software and games Tuning performance, such as memory management Installing device drivers remotely Setting up and using multimedia devices Identifying system problems Interpreting documentation You can purchase this service for a single incident or for multiple incidents. For more information about purchasing the Enhanced PC Support, see "Ordering Support Line Services" on page 5-9. Network and Server Support Line Network and Server Support includes all the features of the Enhanced PC Support Line and is available for simple and complex networks made up of IBM workstations and servers using major network operating systems. This line also supports the many popular non-IBM adapters and network interface cards. 5-8

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Purchasing Additional Services
During and after the warranty period, you can purchase additional
services, such as:
Support for IBM and non-IBM hardware, operating systems, and
application programs
Network setup and configuration
Upgraded or extended hardware repair services
Custom installation
The availability of the service and its name might vary by country.
Enhanced PC Support Line
Enhanced PC Support is available for desktop and mobile IBM
computers that are not connected to a network.
Technical support is
provided for IBM computers and IBM or non-IBM options, operating
systems, and application programs on the supported products list.
This service includes technical support for the following:
Installing and configuring your out-of-warranty IBM computer
Installing and configuring non-IBM options in IBM computers
Assistance with the preloaded operating system
Using selected application software and games
Tuning performance, such as memory management
Installing device drivers remotely
Setting up and using multimedia devices
Identifying system problems
Interpreting documentation
You can purchase this service for a single incident or for multiple
incidents.
For more information about purchasing the Enhanced PC
Support, see “Ordering Support Line Services” on page
5-9.
Network and Server Support Line
Network and Server Support includes all the features of the
Enhanced PC Support Line and is available for simple and complex
networks made up of IBM workstations and servers using major
network operating systems.
This line also supports the many
popular non-IBM adapters and network interface cards.
5-8
Title: C79DMMST CreationDate: 07/16/97 13:09:22