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Lexmark CX825 User Guide - Page 5

Troubleshooting, Upgrading and migrating, Notices, Index, Scanning problems - firmware

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Contents 5 Troubleshooting 129 Network connection problems...129 Hardware options problems...131 Paper feed problems...133 Printing problems...136 Color quality problems...155 Faxing problems...158 Scanning problems...161 Contacting customer support...164 Upgrading and migrating 165 Hardware...165 Software...187 Firmware...188 Notices...189 Index...193

Section	Page
Contents	2
Safety information	6
Conventions	6
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Attaching cables	13
Using the control panel	15
Understanding the status of the power button and indicator light	16
Using the home screen	16
Menus list	17
Printing a menu settings page	18
Setting up and using the home screen applications	19
Customizing the home screen	19
Setting up Forms and Favorites	19
Setting up Card Copy	19
Using Shortcut Center	20
Setting up Scan Center	20
Loading paper and specialty media	21
Setting the size and type of the specialty media	21
Configuring Universal paper settings	21
Loading trays	21
Loading the multipurpose feeder	23
Linking trays	24
Printing	25
Printing from a computer	25
Printing forms	25
Printing from a flash drive	25
Supported flash drives and file types	26
Configuring confidential jobs	27
Printing held jobs	27
Printing a font sample list	28
Printing a directory list	28
Canceling a print job	28
Copying	29
Making copies	29
Copying photos	29
Copying on letterhead	29
Copying on both sides of the paper (two-sided)	29
Reducing or enlarging copies	30
Collating copies	30
Placing separator sheets between copies	30
Copying multiple pages onto a single sheet	30
Creating a copy shortcut	30
E-mailing	31
Setting up the e-mail function	31
Configuring e-mail settings	31
Sending an e-mail	31
Creating an e-mail shortcut	32
Faxing	33
Setting up the printer to fax	33
Setting up the fax function	33
Setting up fax using a standard telephone line	34
Setting up fax using digital subscriber line	38
Setting up fax using VoIP telephone service	39
Setting up fax using cable modem connection	40
Setting up fax in countries or regions with different telephone wall jacks and plugs	42
Connecting to a distinctive ring service	46
Setting the fax date and time	46
Configuring daylight saving time	46
Sending a fax	46
Scheduling a fax	47
Creating a fax destination shortcut	47
Changing the fax resolution	47
Adjusting the fax darkness	47
Viewing a fax log	48
Blocking junk faxes	48
Holding faxes	48
Forwarding a fax	48
Scanning	49
Scanning to an FTP server	49
Creating an FTP shortcut	49
Scanning to a flash drive	49
Sending scanned documents to a computer	50
Securing the printer	51
Locating the security slot	51
Erasing printer memory	51
Erasing printer hard disk memory	51
Configuring printer hard disk encryption	52
Restoring factory default settings	52
Statement of Volatility	52
Maintaining the printer	54
Networking	54
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	54
Changing port settings after installing an internal solutions port	55
Setting up serial printing (Windows only)	55
Cleaning printer parts	56
Cleaning the printer	56
Cleaning the scanner glass	56
Emptying the hole punch box	57
Ordering parts and supplies	59
Checking the status of parts and supplies	59
Using genuine Lexmark parts and supplies	59
Ordering toner cartridges	59
Ordering a photoconductor unit	60
Ordering developer units	61
Ordering imaging units	61
Ordering staple cartridges	61
Ordering a waste toner bottle	61
Configuring supply notifications	61
Replacing parts and supplies	62
Replacing a developer unit	62
Replacing the fuser	65
Replacing a photoconductor unit	67
Replacing an imaging unit	70
Replacing a toner cartridge	73
Replacing the pick roller	74
Replacing the separator bracket	79
Replacing the waste toner bottle	80
Replacing the transfer belt	81
Replacing the transfer roller	84
Replacing the ADF pick roller	86
Replacing the ADF feed roller	88
Replacing the ADF separator roller	90
Replacing the staple cartridge unit	91
Replacing the staple cartridge in the staple finisher	91
Replacing the staple cartridge holder in the staple finisher	93
Replacing the staple cartridge in the multiposition staple, hole punch finisher	96
Replacing the staple cartridge holder in the multiposition staple, hole punch finisher	98
Moving the printer	99
Moving the printer to another location	99
Shipping the printer	100
Saving energy and paper	100
Setting up power saver modes	100
Adjusting the brightness of printer display	100
Conserving supplies	101
Disabling the proximity sensor	101
Recycling	101
Recycling Lexmark products	101
Recycling Lexmark packaging	101
Returning Lexmark cartridges for reuse or recycling	102
Clearing jams	103
Avoiding jams	103
Identifying jam locations	104
Paper jam in trays	106
Paper jam in the multipurpose feeder	107
Paper jam in the automatic document feeder	108
Paper jam in the standard bin	110
Paper jam in door B	111
Paper jam in the finisher bin	115
Staple jam in door G	117
Paper jam in door K	120
Paper jam in door J	121
Paper jam in door N	123
Paper jam in door L	124
Paper jam in the staple finisher bin	125
Staple jam in door J	126
Troubleshooting	129
Network connection problems	129
Embedded Web Server does not open	129
Unable to read flash drive	130
Enabling the USB port	130
Checking the printer connectivity	130
Hardware options problems	131
Cannot detect internal option	131
Internal solutions port does not operate correctly	132
Parallel or serial interface card does not operate correctly	132
Paper feed problems	133
Envelope seals when printing	133
Collated printing does not work	133
Paper curl	134
Tray linking does not work	134
Paper frequently jams	135
Jammed pages are not reprinted	135
Printing problems	136
Confidential and other held documents do not print	136
Slow printing	137
Print jobs do not print	138
Print quality is poor	139
Blank or white pages	139
Dark print	139
Ghost images	141
Gray background	141
Horizontal dark lines	142
Horizontal white lines	143
Incorrect margins	144
Jagged or uneven characters	145
Light print	146
Mottled print and dots	147
Print crooked or skewed	148
Repeating defects	148
Solid color or black images	149
Text or images cut off	150
Toner easily rubs off	151
Uneven print density	151
Vertical dark lines or streaks	152
Vertical white lines	153
The printer is not responding	154
Job prints from the wrong tray or on the wrong paper	155
Color quality problems	155
Adjusting toner darkness	155
Modifying the colors in printed output	156
FAQ about color printing	156
The print appears tinted	157
Faxing problems	158
Cannot send or receive faxes	158
Can receive but not send faxes	160
Can send but not receive faxes	160
Poor fax print quality	161
Scanning problems	161
Cannot scan from a computer	161
Partial copies of document or photo	162
Poor copy quality	162
Scan job was not successful	162
Scanner does not close	163
Scanning takes too long or freezes the computer	163
Scanner does not respond	164
Contacting customer support	164
Upgrading and migrating	165
Hardware	165
Available internal options	165
Installing a memory card	165
Installing an internal solutions port	166
Installing an optional card	170
Installing a printer hard disk	171
Installing optional trays	174
Installing the keyboard tray	176
Installing the staple finisher	178
Installing the multiposition staple, hole punch finisher	180
Software	187
Installing the printer software	187
Adding available options in the print driver	187
Firmware	188
Exporting or importing a configuration file	188
Updating firmware	188
Notices	189
Product information	189
Edition notice	189
GOVERNMENT END USERS	189
Licensing notices	190
Trademarks	190
Noise emission levels	191
Static sensitivity notice	191
Temperature information	191
Laser notice	192
Laser advisory label	192

Match case Limit results 1 per page

Troubleshooting

........................................................................................

129

Network connection problems

.....................................................................................................................

129

Hardware options problems

..........................................................................................................................

131

Paper feed problems

.......................................................................................................................................

133

Printing problems

.............................................................................................................................................

136

Color quality problems

...................................................................................................................................

155

Faxing problems

..............................................................................................................................................

158

Scanning problems

...........................................................................................................................................

161

Contacting customer support

.......................................................................................................................

164

Upgrading and migrating

.........................................................................

165

Hardware

...........................................................................................................................................................

165

Software

..............................................................................................................................................................

187

Firmware

.............................................................................................................................................................

188

Notices

........................................................................................................

189

Index

...........................................................................................................

193

Contents