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Lexmark W850 User's Guide - Page 179

Confidential and other held jobs do not print, Partial job, no job, or blank s print

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Troubleshooting 179 Confidential and other held jobs do not print These are possible solutions. Try one or more of the following: PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of them. Job takes longer than expected to print These are possible solutions. Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the printer control panel, press . 2 Press the up or down arrow button until Settings appears, and then press . 3 Press the up or down arrow button until General Settings appears, and then press . 4 Press the up or down arrow button until Print Recovery appears, and then press . 5 Press the up or down arrow button until Page Protect appears, and then press . 6 Press the up or down arrow button until Off appears, and then press . Job prints from the wrong tray or on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the Paper Type setting. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog.

Section	Page
Contents	2
Safety information	5
Learning about the printer	7
Thank you for choosing this printer!	7
Finding information about the printer	7
Selecting a location for the printer	8
Printer configurations	9
Understanding the printer control panel	10
Minimizing your printer's environmental impact	12
Saving paper and toner	12
Using recycled paper and other office papers	12
Saving energy	12
Adjusting Power Saver	12
Reducing printer noise	13
Recycling	14
Recycling Lexmark products	14
Returning Lexmark cartridges for reuse or recycling	14
Additional printer setup	15
Installing internal options	15
Available internal options	15
Accessing the system board to install internal options	16
Installing a memory card	17
Installing a flash memory or firmware card	19
Installing an internal print server or port interface card	20
Installing a printer hard disk	21
Replacing the access panel	23
Installing hardware options	24
Order of installation	24
Installing optional trays	25
Attaching cables	26
Verifying printer setup	27
Printing a menu settings page	27
Printing a network setup page	28
Setting up the printer software	28
Installing printer software	28
Updating available options in the printer driver	29
Setting up wireless printing	30
Information you will need to set up the printer on a wireless network	30
Installing the printer on a wireless network (Windows)	31
Installing the printer on a wireless network (Macintosh)	32
Installing the printer on a wired network	35
Changing port settings after installing a new network Internal Solutions Port	38
Setting up serial printing	40
Loading paper and specialty media	42
Setting the paper size and type	42
Setting the printer to detect the paper size loaded in a tray	42
Configuring Universal paper settings	43
Loading the standard or optional 500-sheet trays	44
Loading A5 or Statement paper sizes	46
Loading B5 or Executive paper sizes	46
Loading the 2000-sheet high capacity feeder	47
Loading the 2,000-sheet dual input trays	49
Loading the multipurpose feeder	50
Loading letter- or A4-size paper in the short-edge orientation	53
Linking and unlinking trays	54
Linking trays	54
Unlinking trays	54
Linking exit bins	55
Assigning a Custom Type <x> name	55
Changing a Custom Type <x> name	56
Paper and specialty media guidelines	57
Paper guidelines	57
Paper characteristics	57
Unacceptable paper	58
Selecting paper	58
Selecting preprinted forms and letterhead	58
Storing paper	59
Supported paper sizes, types, and weights	59
Supported paper sizes	59
Supported paper types and weights	62
Printing	64
Printing a document	64
Printing on specialty media	64
Tips on using letterhead	64
Tips on using transparencies	66
Tips on using envelopes	67
Tips on using labels	67
Tips on using card stock	68
Printing confidential and other held jobs	68
Holding jobs in the printer	68
Printing confidential and other held jobs	69
Printing from a flash drive	70
Printing information pages	72
Printing a font sample list	72
Printing a directory list	72
Printing the print quality test pages	72
Canceling a print job	73
Canceling a print job from the printer control panel	73
Canceling a print job from the computer	73
Supported finishing features	74
Adjusting toner darkness	76
Understanding printer menus	77
Menus list	77
Paper menu	78
Default Source menu	78
Paper Size/Type menu	78
Configure MP menu	81
Substitute Size menu	82
Paper Texture menu	82
Paper Loading menu	84
Custom Types menu	85
Universal Setup menu	85
Bin Setup menu	86
Reports menu	87
Network/Ports menu	88
Active NIC menu	88
Standard Network or Network <x> menus	89
Network Reports menu	90
Network Card menu	91
TCP/IP menu	91
IPv6 menu	92
Wireless menu	93
AppleTalk menu	94
NetWare menu	94
LexLink menu	95
Standard USB menu	95
SMTP Setup menu	96
Security menu	98
Miscellaneous menu	98
Confidential Print menu	98
Disk Wiping menu	99
Security Audit Log menu	100
Set Date/Time menu	101
Settings menu	101
General Settings menu	101
Setup menu	104
Finishing menu	107
Quality menu	109
Utilities menu	110
XPS menu	111
PDF menu	112
PostScript menu	112
PCL Emul menu	112
HTML menu	115
Image menu	116
Flash Drive menu	117
Help menu	119
Maintaining the printer	121
Cleaning the exterior of the printer	121
Storing supplies	121
Conserving supplies	121
Checking the status of supplies	122
Checking the status of supplies from the printer control panel	122
Checking the status of supplies from a network computer	122
Ordering supplies	122
Part numbers	122
Ordering a toner cartridge	122
Ordering a photoconductor kit	123
Ordering a maintenance kit	123
Ordering staple cartridges	123
Replacing supplies	124
Replacing the toner cartridge	124
Replacing the photoconductor	126
Moving the printer	129
Before moving the printer	129
Moving the printer to another location	133
Shipping the printer	133
Administrative support	134
Finding advanced networking and administrator information	134
Using the Embedded Web Server	134
Checking the virtual display	134
Checking the device status	135
Setting up e-mail alerts	135
Viewing reports	135
Restoring the factory default settings	136
Troubleshooting	137
Solving basic problems	137
Solving basic printer problems	137
Embedded Web Server does not open	137
Check the network connections	137
Check the network settings	137
Understanding printer messages	137
An error has occured with the Flash Drive. Please remove and re-insert the drive.	137
Change <input src> to <Custom Type Name>	138
Change <input src> to <Custom Type Name> load <orientation>	138
Change <input src> to <Custom String>	138
Change <input src> to <Custom String> load <orientation>	139
Change <input src> to <size>	139
Change <input src> to <size> load <orientation>	139
Change <input src> to <type> <size>	140
Change <input src> to <type> <size> load <orientation>	140
Check <input src> guides	140
Check <input src> orientation or guides	140
Close door <x>	141
Close cover <x>	141
Close surface H	141
Disk Corrupted	141
Empty hole punch box	141
Some held jobs were not restored	141
Insert tray <x>	141
Insert the hole punch box	142
Load <input src> with <Custom Type Name>	142
Load <input src> with <Custom String>	142
Load <input src> with <size>	142
Load <input src> with <type> <size>	142
Load Manual Feeder with <Custom Type Name>	142
Load Manual Feeder with <Custom String>	143
Load Manual Feeder with <size>	143
Load Manual Feeder with <type> <size>	143
Load staples	143
Remove paper from standard output bin	144
Remove paper from bin <x>	144
Remove paper from all bins	144
Remove paper from <linked set bin name>	144
Restore Held Jobs?	144
Unsupported finisher, please remove	144
30 Invalid refill, change cartridge	144
31.yy Replace defective or missing cartridge	144
32 Cartridge part number unsupported by device	145
34 Short paper	145
34 Incorrect media, check <input src> guides	145
35 Insufficient memory to support Resource Save feature	145
37 Insufficient memory to collate job	146
37 Insufficient memory for Flash Memory Defragment operation	146
37 Insufficient memory, some held jobs were deleted	146
37 Insufficient memory, some held jobs will not be restored	146
38 Memory full	146
39 Complex page, some data may not have printed	147
50 PPDS font error	147
51 Defective flash detected	147
52 Not enough free space in flash memory for resources	147
53 Unformatted flash detected	148
54 Serial option <x> error	148
54 Network <x> software error	148
55 Unsupported option in slot <x>	148
56 Parallel port <x> disabled	149
56 Serial port <x> disabled	149
56 Standard USB port disabled	149
56 Standard parallel port disabled	149
56 USB port <x> disabled	149
57 Configuration change, some held jobs were not restored	150
58 Too many disks installed	150
58 Too many flash options installed	150
61 Defective disk	150
62 Disk full	151
63 Unformatted disk	151
80 Routine maintenance needed	151
84 Insert photoconductor	151
84 Photoconductor low	151
84 Replace photoconductor	151
84 Photoconductor abnormal	151
88 Cartridge low	151
88.yy Replace cartridge	152
88 Replace cartridge to continue	152
1565 Emulation error, load emulation option	152
Clearing jams	152
Avoiding jams	152
Understanding jam numbers and locations	153
200–201 paper jams	155
202 paper jam	156
203, 230–231 paper jams	157
24x paper jam	163
250 paper jam	168
280–282 paper jams	169
283, 289 staple jams	171
28x paper jam	174
Solving printing problems	177
Multiple-language PDFs do not print	177
Printer control panel display is blank or displays only diamonds	177
Error message about reading USB drive appears	178
Jobs do not print	178
Make sure the printer is ready to print	178
Check to see if the standard exit bin is full	178
Check to see if the paper tray is empty	178
Make sure the correct printer software is installed	178
Make sure the internal print server is installed properly and working	178
Make sure you are using a recommended USB, serial, or Ethernet cable	178
Make sure printer cables are securely connected	178
Confidential and other held jobs do not print	179
Partial job, no job, or blank pages print	179
Make sure the printer has sufficient memory	179
Job takes longer than expected to print	179
Reduce the complexity of the print job	179
Change the Page Protect setting to Off	179
Job prints from the wrong tray or on the wrong paper	179
Check the paper type setting	179
Incorrect characters print	180
Make sure the printer is not in Hex Trace mode	180
Tray linking does not work	180
Load the same size and type of paper	180
Use the same Paper Size and Paper Type settings	180
Large jobs do not collate	180
Make sure Collate is set to On	180
Reduce the complexity of the print job	180
Make sure the printer has enough memory	180
Unexpected page breaks occur	180
Solving option problems	181
Option does not operate correctly or quits after it is installed	181
Reset the printer	181
Check to see if the option is connected to the printer	181
Make sure the option is installed correctly	181
Make sure the option is selected	181
Paper trays	182
Make sure the paper is loaded correctly	182
Reset the printer	182
Make sure the paper tray is installed correctly	182
Solving 2,000-sheet drawer problems	182
The elevator tray is not working properly	182
The paper feed rollers do not turn to advance paper	182
The paper consistently jams in the drawer	182
Memory card	183
Flash memory card	183
Hard disk with adapter	183
Internal Solutions Port	183
Check the ISP connections	183
Check the cable	183
Make sure the network software is configured correctly	183
USB/parallel interface card	183
Internal print server	183
Check the print server connections	183
Make sure the network software is configured correctly	184
Solving paper feed problems	184
Paper frequently jams	184
Check the paper	184
Make sure there is not too much paper in the paper tray	184
Check the paper guides	184
The paper may have absorbed moisture due to high humidity	184
Paper jam message remains after jam is cleared	184
Page that jammed does not reprint after you clear the jam	184
Solving print quality problems	185
Isolating print quality problems	185
Blank pages	185
Packing material may be on the toner cartridge	185
The toner may be low	185
Clipped images	186
Check the guides	186
Check the paper size setting	186
Ghost images	186
Check the paper type setting	186
Gray background	187
Check the Toner Darkness setting	187
Incorrect margins	187
Check the paper guides	187
Check the paper size setting	187
Paper curl	188
Check the paper type setting	188
The paper has absorbed moisture due to high humidity	188
Print irregularities	188
The paper may have absorbed moisture due to high humidity	188
Check the paper type setting	188
Check the paper	188
The toner may be low	189
The fuser may be worn or defective	189
Print is too dark	189
Check the darkness, brightness, and contrast settings	189
The paper has absorbed moisture due to high humidity	189
Check the paper	189
Check the paper type setting	189
The toner cartridge may be defective	189
Print is too light	190
Check the darkness, brightness, and contrast settings	190
The paper has absorbed moisture due to high humidity	190
Check the paper	190
Check the paper type setting	190
The toner is low	190
The toner cartridge may be defective	190
Repeating defects	191
Skewed print	191
Check the paper guides	191
Check the paper	191
Solid black or white streaks appear on transparencies or paper	191
Ensure that the fill pattern is correct	191
Check the paper type	192
Ensure that the toner is distributed evenly within the toner cartridge	192
The toner cartridge may be defective or low on toner	192
Streaked horizontal lines	192
The toner is smeared	192
The toner cartridge may be defective	192
The paper path may not be clear	192
There is toner in the paper path	193
Streaked vertical lines	193
The toner is smeared	193
The toner cartridge is defective	193
The paper path may not be clear	193
There is toner in the paper path	193
Toner fog or background shading appears on the page	193
The toner cartridge may be defective	193
The charge rolls may be defective	194
There is toner in the paper path	194
Toner rubs off	194
Check the paper type setting	194
Check the Paper Texture setting	194
Toner specks	194
The toner cartridge may be defective	195
There is toner in the paper path	195
Transparency print quality is poor	195
Check the transparencies	195
Check the paper type setting	195
Uneven print density	195
Contacting Customer Support	195
Notices	196
Product information	196
Edition notice	196
UNITED STATES GOVERNMENT RIGHTS	197
Trademarks	197
Federal Communications Commission (FCC) compliance information statement	198
Noise emission levels	198
Temperature information	199
Waste from Electrical and Electronic Equipment (WEEE) directive	199
Product disposal	199
ENERGY STAR	199
Laser notice	199
Power consumption	200
Product power consumption	200
Power Saver	200
Off mode	200
Total energy usage	200
Laser advisory label	201
European Community (EC) directives conformity	201
Radio interference notice	201
CCC EMC notice	202
BSMI notice	202
Notice to Users in the European Union	202
Regulatory notices for wireless products	202
Exposure to radio frequency radiation	202
Notice to users in Brazil	203
Industry Canada (Canada)	203
Taiwan NCC RF notice statement	204
India emissions notice	204
Notice to users in the European Union	204
Statement of Limited Warranty	206
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	208