Lexmark X3550 User's Guide - Page 88

Partial document or photo copies, Scan troubleshooting, Scanner does not respond

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Partial document or photo copies These are possible solutions. Try one or more of the following: Check document placement Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. Check paper size Make sure the paper size being used matches the size you selected. Check Original Size setting Make sure that the Original Size setting is Automatic or the size of the original document that you are copying. Scan troubleshooting • "Scanner does not respond" on page 88 • "Scan was not successful" on page 89 • "Scanning takes too long or freezes the computer" on page 89 • "Poor scanned image quality" on page 89 • "Partial document or photo scans" on page 90 • "Cannot scan to a computer over a network" on page 90 Scanner does not respond These are possible solutions. Try one or more of the following: Check messages If an error message is displayed, see "Error messages" on page 94. Check power If the light is not on, see "Power button is not lit" on page 78. Check printer default and pause settings 1 Click: • In Windows XP (default Start menu): Start Œ Printers and Faxes. • In Windows XP (Classic Start menu): Start Œ Settings Œ Printers and Faxes. • In Windows Vista (default Start menu): Œ Control Panel Œ Printers (under Hardware and Sound). • In Windows Vista (Classic Start menu): Œ Settings Œ Printers. 2 Double-click the print queue device. 3 Click Printer. • Make sure no check mark appears next to Pause Printing. • If a check mark does appear next to Set As Default Printer, you must select the print queue device for each file you want to print. Removing and reinstalling the software For more information, see "Removing and reinstalling the software" on page 100. 88

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Partial document or photo copies
These are possible solutions. Try one or more of the following:
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Check paper size
Make sure the paper size being used matches the size you selected.
Check Original Size setting
Make sure that the Original Size setting is
Automatic
or the size of the original document that you are copying.
Scan troubleshooting
•
“Scanner does not respond” on page 88
•
“Scan was not successful” on page 89
•
“Scanning takes too long or freezes the computer” on page 89
•
“Poor scanned image quality” on page 89
•
“Partial document or photo scans” on page 90
•
“Cannot scan to a computer over a network” on page 90
Scanner does not respond
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages” on page 94.
Check power
If the
light is not on, see “Power button is not lit” on page 78.
Check printer default and pause settings
1
Click:
•
In Windows XP (default Start menu):
Start
Printers and Faxes
.
•
In Windows XP (Classic Start menu):
Start
Settings
Printers and Faxes
.
•
In Windows Vista (default Start menu):
Control Panel
Printers
(under Hardware and Sound).
•
In Windows Vista (Classic Start menu):
Settings
Printers
.
2
Double-click the print queue device.
3
Click
Printer
.
•
Make sure no check mark appears next to Pause Printing.
•
If a check mark does appear next to Set As Default Printer, you must select the print queue device for each
file you want to print.
Removing and reinstalling the software
For more information, see “Removing and reinstalling the software” on page 100.
88