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Lexmark X560n Troubleshooting Guide - Page 8

Print is too dark, Uneven print density, Incorrect margins, Skewed print, Blank s - user guide

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HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its original wrapper until you use it. MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to match the paper loaded in the tray. CHECK THE PAPER Avoid textured paper with rough finishes. IS THE TONER LOW? When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE FUSER DEFECTIVE OR WORN? Replace the fuser. Print is too dark These are possible solutions. Try one or more of the following: MAKE SURE THE IMAGE OPTIONS SETTINGS ARE NOT TOO DARK From Print Properties, adjust the Brightness setting before sending the job to print. Note: This solution applies to Windows users only. IS A PRINT CARTRIDGE DEFECTIVE? Replace the print cartridge. Uneven print density These are possible solutions. Try one or more of the following: IS A PRINT CARTRIDGE DEFECTIVE? Replace the print cartridge. IS THE TRANSFER BELT DEFECTIVE? Replace the transfer belt. Incorrect margins Check to see if the paper guides in the selected tray are set for a different paper size than what is loaded in the tray. If so, move the guides in the tray to the proper positions for the size loaded. Skewed print CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER Make sure you are using paper that meets the printer specifications. Blank pages These are possible solutions. Try one or more of the following: IS THE TONER LOW? When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE PRINT CARTRIDGE DEFECTIVE OR EMPTY? Replace the print cartridge. REMOVE ANY PACKAGING MATERIALS FROM THE PRINT CARTRIDGE AND REINSTALL IT For more information, see the setup documentation that came with the printer. IS THE TRANSFER BELT DEFECTIVE OR EMPTY? Replace the transfer belt.

Section	Page
Solving printing problems	1
Online customer support	1
Checking an unresponsive printer	1
Multiple-language PDFs do not print	1
Printer control panel display is blank	1
Jobs do not print	1
Make sure the printer is ready to print	1
Check to see if the paper tray is empty	1
Make sure the correct printer software is installed	1
Make sure you are using a recommended USB, parallel, or Ethernet cable	1
Make sure printer cables are securely connected	1
Job takes longer than expected to print	1
Tray linking does not work	1
Unexpected page breaks occur	1
Solving copy problems	2
Copier does not respond	2
Are there any error messages on the display?	2
Check the power	2
Scanner unit does not close	2
Poor copy quality	2
Are there any error messages on the display?	2
Is the toner low?	2
Is the scanner glass dirty?	2
Is the copy too light or too dark?	2
Adjust the copy quality	2
Check the quality of the original document	2
Check the document placement	2
Partial document or photo copies	3
Check the document placement	3
Check the Paper Size setting	3
Partial document or photo scans	3
Check the document placement	3
Check the Paper Size setting	3
Solving scan problems	3
Scanner does not respond	3
Are there any error messages on the display?	3
Check the power	3
Check the cable connections	3
Scan was not successful	3
Check the cable connections	3
An error may have occurred in the program	3
Scanning takes too long or freezes the computer	3
Do you have any other software programs running?	3
The scan resolution may be set too high	3
Poor scanned image quality	3
Are there any error messages on the display?	3
Is the scanner glass dirty?	3
Adjust the scan resolution	3
Check the quality of the original document	3
Check the document placement	3
Cannot scan from a computer	4
Are there any error messages on the display?	4
Check the power	4
Check the cable connections	4
Can receive but not send faxes	4
Is the printer in Fax mode?	4
Is the document loaded properly?	4
Make sure Speed Dial is set up properly	4
Solving fax problems	4
Cannot send or receive a fax	4
Are there any error messages on the display?	4
Check the power	4
Check the printer connections	4
Check the telephone wall jack	4
Review this digital phone service checklist	4
Is there a dial tone?	4
Temporarily disconnect other equipment	4
Check for jams	4
Temporarily disable Call Waiting	4
Do you have Voice Mail service?	5
Check the country code	5
Is the printer memory full?	5
Can send but not receive faxes	5
Is there paper in the paper tray(s)?	5
Is the toner low?	5
Received fax has poor print quality	5
Can the document be re-sent?	5
Is the toner low?	5
Solving option problems	5
Option does not operate correctly or quits after it is installed	5
Reset the printer	5
Check to see if the option is connected to the printer	5
Make sure the option is installed	5
Make sure the option is selected	5
Drawers	5
Make sure the paper is loaded correctly	5
Reset the printer	6
Solving paper feed problems	6
Paper frequently jams	6
Check the paper	6
Make sure there is not too much paper in the paper tray	6
Check the paper guides	6
Has the paper absorbed moisture due to high humidity?	6
Paper jam message remains after jam is cleared	6
Color misregistration	6
Transparency print quality is poor	6
Make sure the transparencies you are using meet the printer specifications	6
Make sure the Media Type setting is set to Transparency	6
Solving print quality problems	6
Repeating defects	6
Check to see if marks occur repeatedly only in one color and multiple times on a page	7
Check to see if marks occur across the page repeatedly in all colors	7
Light colored line, white line, or incorrectly colored line	7
Clean the laser lens	7
Is a print cartridge defective?	7
Is the transfer belt defective?	7
Is the fuser defective?	7
Streaked vertical lines	7
Is the toner smeared?	7
Is a print cartridge defective?	7
Is the transfer belt defective?	7
Print is too light	7
Make sure the Image Options settings are not too light	7
Check the Paper Type setting	7
Is the toner low?	7
Is a print cartridge defective?	7
Print irregularities	7
Has the paper absorbed moisture due to high humidity?	8
Make sure the Paper Type setting matches the paper loaded in the tray	8
Check the paper	8
Is the toner low?	8
Is the fuser defective or worn?	8
Print is too dark	8
Make sure the Image Options settings are not too dark	8
Is a print cartridge defective?	8
Uneven print density	8
Is a print cartridge defective?	8
Is the transfer belt defective?	8
Incorrect margins	8
Skewed print	8
Check the paper guides	8
Check the paper	8
Blank pages	8
Is the toner low?	8
Is the print cartridge defective or empty?	8
Remove any packaging materials from the print cartridge and reinstall it	8
Is the transfer belt defective or empty?	8
Clipped images	9
Check the paper guides	9
Make sure the Paper Type setting matches the paper loaded in the tray	9
Check the Paper Size setting	9
Solid color pages	9
Is a toner cartridge defective?	9
Does the printer need to be serviced?	9
Paper curl	9
Make sure the Paper Type setting matches the paper loaded in the tray	9
Has the paper absorbed moisture due to high humidity?	9
Toner specks	9
Is the toner low?	9
Is the transfer belt defective or worn?	9
Is the fuser defective or worn?	9
Is there toner in the paper path?	9
Toner rubs off	9
Check the Paper Type setting	9

Match case Limit results 1 per page

THE

PAPER

ABSORBED

MOISTURE

DUE

HIGH

HUMIDITY

•

Load paper from a fresh package.

•

Store paper in its original wrapper until you use it.

AKE

SURE

THE

APER

YPE

SETTING

MATCHES

THE

PAPER

LOADED

THE

TRAY

From Print Properties, change the Paper Type setting to match

the paper loaded in the tray.

HECK

THE

PAPER

Avoid textured paper with rough finishes.

THE

TONER

LOW

When

Replace <color> Print Cartridge Soon

appears or when the print becomes faded, you may be able to

extend the life of the print cartridge:

Remove the specified print cartridge.

Firmly shake the cartridge side-to-side and front-to-back

several times to redistribute toner.

Reinsert the print cartridge and continue printing.

THE

FUSER

DEFECTIVE

WORN

Replace the fuser.

Print is too dark

These are possible solutions. Try one or more of the following:

AKE

SURE

THE

MAGE

PTIONS

SETTINGS

ARE

NOT

TOO

DARK

From Print Properties, adjust the Brightness setting before

sending the job to print.

Note:

This solution applies to Windows users only.

CARTRIDGE

DEFECTIVE

Replace the print cartridge.

Uneven print density

These are possible solutions. Try one or more of the following:

CARTRIDGE

DEFECTIVE

Replace the print cartridge.

THE

TRANSFER

BELT

DEFECTIVE

Replace the transfer belt.

Incorrect margins

Check to see if the paper guides in the selected tray are set for a

different paper size than what is loaded in the tray. If so, move the

guides in the tray to the proper positions for the size loaded.

Skewed print

HECK

THE

PAPER

GUIDES

Move the guides in the tray to the correct positions for the

paper size loaded.

HECK

THE

PAPER

Make sure you are using paper that meets the printer

specifications.

Blank pages

These are possible solutions. Try one or more of the following:

THE

TONER

LOW

When

Replace <color> Print Cartridge Soon

appears or when the print becomes faded, you may be able to

extend the life of the print cartridge:

Remove the specified print cartridge.

Firmly shake the cartridge side-to-side and front-to-back

several times to redistribute toner.

Reinsert the print cartridge and continue printing.

THE

CARTRIDGE

DEFECTIVE

EMPTY

Replace the print cartridge.

EMOVE

ANY

PACKAGING

MATERIALS

FROM

THE

CARTRIDGE

AND

REINSTALL

For more information, see the setup documentation that came

with the printer.

THE

TRANSFER

BELT

DEFECTIVE

EMPTY

Replace the transfer belt.