Lexmark X656DTE User Manual - Page 11

Troubleshooting

.............................................................................

266

Solving basic printer problems

....................................................................................................................................

266

Printer control panel display is blank or displays only diamonds

...................................................................

266

Solving printing problems

.............................................................................................................................................

266

Multiple-language PDFs do not print

....................................................................................................................................

266

Error message about reading USB drive appears

..............................................................................................................

266

Jobs do not print

...........................................................................................................................................................................

267

Confidential and other held jobs do not print

...................................................................................................................

267

Job takes longer than expected to print

..............................................................................................................................

268

Job prints from the wrong tray or on the wrong paper

.................................................................................................

268

Incorrect characters print

...........................................................................................................................................................

268

Tray linking does not work

........................................................................................................................................................

269

Large jobs do not collate

...........................................................................................................................................................

269

Unexpected page breaks occur

...............................................................................................................................................

269

Solving copy problems

...................................................................................................................................................

270

Copier does not respond

...........................................................................................................................................................

270

Scanner unit does not close

......................................................................................................................................................

270

Poor copy quality

..........................................................................................................................................................................

270

Partial document or photo copies

..........................................................................................................................................

272

Solving scanner problems

.............................................................................................................................................

272

Checking an unresponsive scanner

.......................................................................................................................................

272

Scan was not successful

.............................................................................................................................................................

272

Scanning takes too long or freezes the computer

............................................................................................................

273

Poor scanned image quality

.....................................................................................................................................................

273

Partial document or photo scans

............................................................................................................................................

273

Cannot scan from a computer

.................................................................................................................................................

274

Solving fax problems

.......................................................................................................................................................

274

Caller ID is not shown

..................................................................................................................................................................

274

Cannot send or receive a fax

.....................................................................................................................................................

274

Can send but not receive faxes

................................................................................................................................................

276

Can receive but not send faxes

................................................................................................................................................

277

Received fax has poor print quality

........................................................................................................................................

277

Solving option problems

................................................................................................................................................

278

Option does not operate correctly or quits after it is installed

....................................................................................

278

Paper trays

.......................................................................................................................................................................................

278

2000-sheet tray

..............................................................................................................................................................................

279

Envelope feeder

............................................................................................................................................................................

279

Output options

..............................................................................................................................................................................

280

Flash memory card

.......................................................................................................................................................................

280

Hard disk with adapter

................................................................................................................................................................

280

Internal Solutions Port

................................................................................................................................................................

280

Memory card

..................................................................................................................................................................................

280

Contents

11

Lexmark X656DTE User Manual - Page 11

Troubleshooting, Solving scanner problems - pdf

Page 11 highlights

Section	Page
Contents	3
Safety information	13
Learning about the printer	15
Finding information about the printer	15
Printer configurations	16
Selecting a location for the printer	17
Basic functions of the scanner	17
Understanding the ADF and scanner glass	18
Understanding the printer control panel	19
Understanding the home screen	20
Using the touch-screen buttons	22
Additional printer setup	26
Installing internal options	26
Available internal options	26
Accessing the system board to install internal options	27
Installing a memory card	29
Installing a flash memory or firmware card	30
Installing an Internal Solutions Port	32
Installing a printer hard disk	38
Installing a fax card	42
Attaching cables	44
Verifying printer setup	45
Printing a menu settings page	45
Printing a network setup page	46
Setting up the printer software	46
Installing printer software	46
Updating available options in the printer driver	47
Setting up wireless printing	48
Information you will need to set up the printer on a wireless network	48
Installing the printer on a wireless network (Windows)	49
Installing the printer on a wireless network (Macintosh)	50
Installing the printer on a wired network	53
Changing port settings after installing a new network Internal Solutions Port	56
Setting up serial printing	58
Setting up the printer to fax	60
Choosing a fax connection	60
Using an RJ11 adapter	61
Connecting directly to a telephone wall jack in Germany	64
Connecting to a telephone	65
Connecting to an answering machine	66
Connecting to a computer with a modem	68
Setting the outgoing fax name and number	69
Setting the date and time	70
Turning Daylight Saving Time on	70
Loading paper and specialty media	71
Setting the Paper Size and Paper Type	71
Configuring Universal paper settings	71
Loading the standard or optional 250-sheet or 550-sheet tray	72
Loading the 2000-sheet tray	75
Loading the multipurpose feeder	79
Loading the envelope feeder	81
Linking and unlinking trays	83
Linking trays	83
Unlinking trays	83
Assigning a custom paper type name	84
Changing a Custom Type <x> name	84
Paper and specialty media guidelines	85
Paper guidelines	85
Paper characteristics	85
Unacceptable paper	86
Selecting paper	86
Selecting preprinted forms and letterhead	86
Using recycled paper and other office papers	87
Storing paper	87
Supported paper sizes, types, and weights	88
Paper sizes supported by the printer	88
Paper types and weights supported by the printer	90
Paper types and weights supported by the finisher	90
Copying	92
Making copies	92
Making a quick copy	92
Copying using the ADF	92
Copying using the scanner glass	93
Copying photos	93
Copying on specialty media	93
Making transparencies	93
Copying to letterhead	94
Customizing copy settings	94
Copying from one size to another	94
Making copies using paper from a selected tray	95
Copying a document that contains mixed paper sizes	95
Copying on both sides of the paper (duplexing)	96
Reducing or enlarging copies	96
Adjusting copy quality	97
Collating copies	97
Placing separator sheets between copies	98
Copying multiple pages onto a single sheet	98
Creating a custom job (job build)	99
Job interrupt	100
Placing information on copies	100
Placing the date and time at the top of each page	100
Placing an overlay message on each page	100
Canceling a copy job	101
Canceling a copy job while the document is in the ADF	101
Canceling a copy job while copying pages using the scanner glass	101
Canceling a copy job while the pages are being printed	101
Understanding the copy screens and options	101
Copy from	101
Copy to	101
Scale	102
Darkness	102
Content	102
Sides (Duplex)	102
Collate	102
Options	102
Improving copy quality	104
E-mailing	105
Getting ready to e-mail	105
Setting up the e-mail function	105
Configuring the e-mail settings	106
Creating an e-mail shortcut	106
Creating an e-mail shortcut using the Embedded Web Server	106
Creating an e-mail shortcut using the touch screen	106
E-mailing a document	107
Sending an e-mail using the touch screen	107
Sending an e-mail using a shortcut number	107
Sending an e-mail using the address book	107
Customizing e-mail settings	108
Adding e-mail subject and message information	108
Changing the output file type	108
Canceling an e-mail	109
Understanding e-mail options	109
Original Size	109
Sides (Duplex)	109
Orientation	109
Binding	109
E-mail Subject	109
E-mail File Name	109
E-mail Message	110
Resolution	110
Send As	110
Content	110
Advanced Options	110
Faxing	111
Sending a fax	111
Sending a fax using the printer control panel	111
Sending a fax using the computer	112
Creating shortcuts	112
Creating a fax destination shortcut using the Embedded Web Server	112
Creating a fax destination shortcut using the touch screen	113
Using shortcuts and the address book	113
Using fax shortcuts	113
Using the address book	113
Customizing fax settings	114
Changing the fax resolution	114
Making a fax lighter or darker	114
Sending a fax at a scheduled time	115
Viewing a fax log	115
Blocking junk faxes	115
Canceling an outgoing fax	116
Canceling a fax while the original documents are still scanning	116
Canceling a fax after the original documents have been scanned to memory	116
Understanding fax options	116
Original Size	116
Content	116
Sides (Duplex)	117
Resolution	117
Darkness	117
Advanced Options	117
Improving fax quality	118
Holding and forwarding faxes	118
Holding faxes	118
Forwarding a fax	119
Scanning to an FTP address	120
Scanning to an FTP address	120
Scanning to an FTP address using the keypad	120
Scanning to an FTP address using a shortcut number	121
Scanning to an FTP address using the address book	121
Creating shortcuts	121
Creating an FTP shortcut using the Embedded Web Server	121
Creating an FTP shortcut using the touch screen	122
Understanding FTP options	122
Original Size	122
Sides (Duplex)	122
Orientation	122
Binding	122
Resolution	122
Send As	123
Content	123
Advanced Options	123
Improving FTP quality	124
Scanning to a computer or flash drive	125
Scanning to a computer	125
Scanning to a flash drive	126
Understanding scan profile options	126
Quick Setup	126
Format Type	127
Compression	127
Default Content	127
Color	127
Original Size	127
Orientation	127
Sides (Duplex)	127
Darkness	127
Resolution	128
Advanced Imaging	128
Improving scan quality	128
Printing	129
Printing a document	129
Printing on specialty media	129
Tips on using letterhead	129
Tips on using transparencies	130
Tips on using envelopes	130
Tips on using labels	131
Tips on using card stock	131
Printing confidential and other held jobs	132
Holding jobs in the printer	132
Printing confidential and other held jobs from Windows	133
Printing confidential and other held jobs from a Macintosh computer	133
Printing from a flash drive	134
Printing information pages	135
Printing a directory list	135
Printing the print quality test pages	135
Canceling a print job	135
Canceling a print job from the printer control panel	135
Canceling a print job from the computer	136
Clearing jams	138
Avoiding jams	138
Understanding jam numbers and locations	139
200 and 201 paper jams	139
202 paper jam	141
230–239 paper jams	142
240–249 paper jams	143
250 paper jam	144
260 paper jam	145
270–279 paper jams	145
280–282 paper jams	145
283 staple jams	146
290–294 paper jams	148
Understanding printer menus	150
Menus list	150
Paper menu	151
Default Source menu	151
Paper Size/Type menu	151
Configure MP menu	155
Envelope Enhance	155
Substitute Size menu	155
Paper Texture menu	156
Paper Weight menu	157
Paper Loading menu	159
Custom Types menu	160
Custom Names menu	161
Custom Scan Sizes menu	161
Custom Bin Names menu	162
Universal Setup menu	162
Bin Setup menu	163
Reports menu	164
Network/Ports menu	165
Active NIC menu	165
Standard Network or Network <x> menus	165
SMTP Setup menu	167
Network Reports menu	168
Network Card menu	168
TCP/IP menu	169
IPv6 menu	170
Wireless menu	171
AppleTalk menu	171
NetWare menu	172
LexLink menu	172
Standard USB menu	173
Parallel <x> menu	175
Serial <x> menu	177
Security menu	180
Miscellaneous menu	180
Confidential Print menu	181
Disk Wiping menu	181
Security Audit Log menu	183
Set Date/Time menu	183
Settings menu	184
General Settings menu	184
Copy Settings menu	192
Fax Settings menu	198
E-mail Settings menu	207
FTP Settings menu	212
Flash Drive menu	215
Print Settings	221
Help menu	233
Understanding printer messages	234
List of status and error messages	234
Answering	234
Busy	234
Call complete	234
Change <src> to <x>	234
Check tray <x> connection	234
Close door or insert cartridge	235
Close finisher side door	235
Connect <x>bps	235
Dialing	235
Disk corrupted	235
Disk Full - Scan Job Canceled	235
Fax failed	235
Fax memory full	235
Fax partition inoperative. Contact system administrator.	236
Fax server 'To Format' not set up. Contact system administrator.	236
Fax Station Name not set up	236
Fax Station Number not set up	236
Flushing buffer	236
Insert staple cartridge	236
Insert Tray <x>	236
Install bin <x>	237
Install envelope feeder	237
Install Tray <x>	237
Invalid PIN	237
Job stored for delayed transmission	237
Line busy	237
Load <src> with <x>	238
Load manual feeder with <x>	238
Load staples	238
Memory full, cannot print faxes	238
Network/Network <x>	238
No analog phone line connected to modem, fax is disabled.	238
No answer	239
No dial tone	239
Queued for sending	239
Ready	239
Reattach bin <x>	239
Reattach bin <x> – <y>	239
Reattach envelope feeder	240
Receive complete	240
Receiving page <n>	240
Remove packaging material, check <x>	240
Remove paper from <linked bin set name>	240
Remove paper from all bins	241
Remove paper from bin <x>	241
Remove paper from standard output bin	241
Replace <x> if restarting job.	241
Replace wiper	241
Restore Held Jobs?	241
Scan Document Too Long	242
Scanner ADF Cover Open	242
Scanner Jam Access Cover Open	242
Securely clearing disk space	242
Sending page <n>	242
Serial <x>	242
Set clock	242
SMTP server not set up. Contact system administrator.	242
Some held jobs were not restored	242
System busy, preparing resources for job.	242
System busy, preparing resources for job. Deleting held job(s).	242
Unsupported disk	242
Unsupported USB device, please remove	243
Unsupported USB hub, please remove	243
USB/USB <x>	243
Waiting for redial	243
30 Invalid refill, change cartridge	243
31 Replace defective cartridge	243
32 Cartridge part number unsupported by device	243
34 Short paper	243
35 Insufficient memory to support Resource Save feature	243
37 Insufficient memory to collate job	244
37 Insufficient memory for Flash Memory Defragment operation	244
37 Insufficient memory, some Held Jobs were deleted	244
37 Insufficient memory, some held jobs will not be restored	244
38 Memory full	244
39 Complex page, some data may not have printed	244
42.xy Cartridge region mismatch	244
50 PPDS font error	245
51 Defective flash detected	245
52 Not enough free space in flash memory for resources	245
53 Unformatted flash detected	245
54 Network <x> software error	245
54 Serial option <x> error	245
54 Standard network software error	246
55 Unsupported option in slot <x>	246
56 Parallel port <x> disabled	246
56 Serial port <x> disabled	246
56 Standard parallel port disabled	246
56 Standard USB port disabled	247
56 USB port <x> disabled	247
57 Configuration change, held jobs were not restored	247
58 Too many bins attached	247
58 Too many disks installed	247
58 Too many flash options installed	248
58 Too many trays attached	248
59 Incompatible envelope feeder	248
59 Incompatible output bin <x>	248
59 Incompatible tray <x>	248
61 Remove defective disk	248
62 Disk full	249
63 Unformatted disk	249
80 Routine maintenance needed	249
88 Cartridge low	249
88.yy Cartridge nearly low	249
88.yy Replace cartridge	249
200–282.yy paper jam	249
283 Staple jam	249
290-294.yy scanner jam	249
293 Replace all originals if restarting job.	250
293.02 Flatbed Cover Open	250
840.01 Scanner Disabled	250
841-846 Scanner Service Error	250
900–999 Service <message>	250
1565 Emulation error, load emulation option	251
Maintaining the printer	252
Cleaning the exterior of the printer	252
Cleaning the scanner glass	252
Adjusting scanner registration	253
Storing supplies	255
Conserving supplies	255
Checking the status of supplies	255
Checking the status of supplies from the printer control panel	255
Checking the status of supplies from a network computer	255
Ordering supplies	256
Ordering print cartridges	256
Ordering a maintenance kit	257
Ordering a fuser	258
Ordering an ADF maintenance kit	258
Ordering a transfer roller	258
Ordering charge rolls	258
Ordering pick rollers	258
Ordering ADF replacement parts	259
Ordering staple cartridges	259
Recycling Lexmark products	259
Moving the printer	259
Before moving the printer	259
Moving the printer to another location	260
Setting the printer up in a new location	260
Shipping the printer	261
Administrative support	262
Finding advanced networking and administrator information	262
Using the Embedded Web Server	262
Checking the device status	262
Setting up e-mail alerts	262
Viewing reports	263
Adjusting the brightness of the display	263
Adjusting Power Saver	264
Restoring the factory default settings	264
Troubleshooting	266
Solving basic printer problems	266
Printer control panel display is blank or displays only diamonds	266
Solving printing problems	266
Multiple-language PDFs do not print	266
Error message about reading USB drive appears	266
Jobs do not print	267
Confidential and other held jobs do not print	267
Job takes longer than expected to print	268
Job prints from the wrong tray or on the wrong paper	268
Incorrect characters print	268
Tray linking does not work	269
Large jobs do not collate	269
Unexpected page breaks occur	269
Solving copy problems	270
Copier does not respond	270
Scanner unit does not close	270
Poor copy quality	270
Partial document or photo copies	272
Solving scanner problems	272
Checking an unresponsive scanner	272
Scan was not successful	272
Scanning takes too long or freezes the computer	273
Poor scanned image quality	273
Partial document or photo scans	273
Cannot scan from a computer	274
Solving fax problems	274
Caller ID is not shown	274
Cannot send or receive a fax	274
Can send but not receive faxes	276
Can receive but not send faxes	277
Received fax has poor print quality	277
Solving option problems	278
Option does not operate correctly or quits after it is installed	278
Paper trays	278
2000-sheet tray	279
Envelope feeder	279
Output options	280
Flash memory card	280
Hard disk with adapter	280
Internal Solutions Port	280
Memory card	280
Solving paper feed problems	281
Paper frequently jams	281
Paper jam message remains after jam is cleared	281
Page that jammed does not reprint after you clear the jam	281
Solving print quality problems	282
Isolating print quality problems	282
Blank pages	282
Characters have jagged or uneven edges	283
Clipped images	283
Ghost images	283
Gray background	284
Incorrect margins	284
Paper curl	285
Print irregularities	285
Repeating defects	286
Skewed print	287
Solid black or white streaks	287
Print is too light	288
Print is too dark	289
Solid color pages	290
Streaked vertical lines	290
Toner fog or background shading appears on the page	291
Toner rubs off	291
Toner specks	292
Transparency print quality is poor	292
Embedded Web Server does not open	292
Check the network connections	292
Check the network settings	293
Contacting Customer Support	293
Notices	294
Edition notice	294
UNITED STATES GOVERNMENT RIGHTS	294
Trademarks	295
Federal Communications Commission (FCC) compliance information statement	296
Exposure to radio frequency radiation	296
Industry Canada notices	296
Industry Canada radio interference statement	297
Radio interference notice	297
European Community (EC) directives conformity	298
India emissions notice	299
Noise emission levels	299
Temperature information	300
Waste from Electrical and Electronic Equipment (WEEE) directive	300
Product disposal	300
Federal Communications Commission (FCC) compliance information statement	300
Notice to users of the Canadian telephone network	302
Notice to users of the New Zealand telephone network	302
South Africa telecommunications notice	303
ENERGY STAR	304
Laser notice	304
Laser advisory label	304
Power consumption	304
Product power consumption	304
Power Saver	305
Off mode	305
Total energy usage	305
Statement of Limited Warranty	305
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	307