Lexmark X782e Troubleshooting Guide - Page 4

• Turn the print media over. Check the following: • Feeder is properly installed. • Paper is loaded correctly. • Paper is not damaged. • Paper meets specifications. • Guides are positioned correctly for the paper size selected. Service messages A service message indicates printer failure that may require service. Turn the printer off, wait about 10 seconds, and then turn the printer on. If the error recurs, write down the error number, the problem, and a detailed description. Call 1-800LEXMARK for service. Solving paper feed problems Paper frequently jams You are using paper that does not meet the printer specifications. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for detailed specifications. For information that can help prevent jams from occurring, see the Clearing Jams Guide. You have loaded too much paper or too many envelopes. Make sure the stack of paper you load does not exceed the maximum stack height indicated at the front of the tray or on the multipurpose feeder. Guides in the selected tray are not set to the appropriate position for the size paper loaded. Move the guides in the tray to the correct position. The paper has absorbed moisture due to high humidity. Load paper from a fresh package. Store paper in its original wrapper until you load it. The Paper Jam message remains after you remove the jammed paper. Clear paper from the entire paper path, and then press . The page that jammed does not reprint after you clear the jam. Set Jam Recovery to Auto or On. For more information, see the Menus and Messages Guide Blank pages feed into the output bin. Load the correct type media for your print job, or change the Paper Type to match the type of media loaded. For more information, see the Menus and Messages Guide. Original documents misfeed in the ADF • Adjust the guides toward the media until they lightly rest against the edge of the media. • If the pick pad is worn, replace the pick pad. Solving print quality problems To help isolate print quality problems, print the Print Quality Test Pages. 1 Turn the printer off. 2 Press and . Hold them while you turn the printer on, and until the Performing Self Test message appears. Config Menu appears. 3 Press until Prt Quality Pgs appears, and then press . The pages are formatted. The Printing Quality Test Pages message appears, then the pages print. The message remains on the operator panel until all the pages print. After the Print Quality Test Pages print, to exit the Config Menu: 4 Press until Exit Config Menu appears, and then press to complete the procedure. Color misregistration Color has shifted outside of the appropriate area or has been superimposed over another color area. Open the printer door, and make sure all four packaging tabs are removed. Top to Bottom or Left to Right: 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 Invoke a Color Adjust operation from the Settings  Quality menu. Repeating defects Marks occur repeatedly only in one color and multiple times on a page: • Replace the cartridge if the defects occur every: - 38 mm (1.5 in.) - 48 mm (1.9 in.)