Linksys PHB1100 User Guide - Page 38

Chapter 6 Linksys One Communications Solution Using the Auto Attendant The Linksys One IP phones include an Auto Attendant application that helps callers to quickly reach the right person or hear information they need without the assistance of an operator 24 hours a day, 7 days per week. This section provides procedures for accessing and administering the Auto Attendant application. The following topics are covered: • "Accessing the Auto Attendant" on page 35 • "Managing the Auto Attendant" on page 35 Accessing the Auto Attendant The Auto Attendant application integrates with the office directory, allowing callers to reach their intended party using 'dial by name or extension number' functionality. The Auto Attendant also features the ability for callers to talk "Live" to an Operator by pressing '0' in response to an Auto Attendant query. You can access the Auto Attendant application by dialing the intercom or extension 201 and following the voice prompts. Managing the Auto Attendant To manage the Auto Attendant greetings and password, you will have to have administrative access to the Auto Attendant application. This is controlled by your phone administrator. If you do have administrative access, you can access the Auto Attendant Administration extension as follows: • Dial intercom 209 and following the voice prompts • Use the Tasks > Auto Attendant menu on your PHM1200 IP Phone. • Selecting the After Hours feature button (if enabled on your phone by your phone administrator; disabled by default). Chapter 6: Using the Auto Attendant 35 Accessing the Auto Attendant