Linksys SPA942 Cisco SPA9000 Voice System Using Setup Wizard Installation and
Linksys SPA942 - Cisco - IP Phone Manual
UPC - 745883569113
View all Linksys SPA942 manuals
Add to My Manuals
Save this manual to your list of manuals |
Linksys SPA942 manual content summary:
- Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 1
INSTALLATION AND CONFIGURATION GUIDE Cisco Small Business Pro SPA9000 Voice System System Configuration Using the SPA9000 Setup Wizard, Version 2.1 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 2
, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 3
Firmware vi Document Conventions vi Chapter 1: Getting Started 10 Introduction to the SPA9000 Voice System 10 SPA9000 IP PBX 11 SPA400 SIP-PSTN Gateway and Voicemail Server 12 IP Phones and Accessories 12 Deployment Scenarios 12 PSTN Access and Local Voice Mail 13 ITSP Service - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 4
Configuring a Static IP Address on the SPA400 (If Prompted) 55 Configuring the SPA9000 57 Manually Inputting the SPA9000's IP Address (If Prompted) 58 Configuring a Static IP Address on the SPA9000 (If Prompted) 59 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 5
Contents Upgrading SPA9000 Firmware (If Prompted) 62 Configuring SPA9000 Voice Service Lines 63 Configuring SPA9000 NAT Traversal 66 Configuring Steering Digits and Outbound Call Routes 67 Configuring the SPA400 Voice Mail Server (Optional) 68 Configuring the Internal Phone Extensions 69 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 6
Voice System Managing Administrative Passwords Configuring the SPA932 Attendant Console Adding a Phone to an Existing Configuration Replacing a Phone (Experts Only) Removing a Forgotten Password (Expert Only) Information for Expert Users Wizard Directories Appendix A: Installation Workbook Appendix - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 7
also presents step-by-step instructions to help you to install and configure the system, to select the features that the business needs, to verify the installation, and to resolve any problems that occur. • "Purpose and Audience," on page v • "Included Firmware," on page vi • "Document Conventions - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 8
installed device is not up to date, it prompts you to upgrade the firmware. Product SPA9000 SPA400 SPA901 SPA921/SPA941 SPA922/942 SPA962 WIP310 Firmware Version system message Indicates code samples or system output. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard vi - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 9
PDF file. STEP 1 Enter your search terms in the Find text box on the toolbar. NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If the Find tool does to more instances of the term. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard vii - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 10
. Then choose the location on your computer or local network, and click OK. c. If you want to specify additional search criteria, click Use Advanced Search Options, and choose the options you want. d. Click Search. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard viii - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 11
the file where the search terms appear. For more information about the Find and Search functions, see the Adobe Acrobat online help. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard ix - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 12
through any Internet Telephony Service Provider (ITSP) that supports the Session Initiation Protocol (SIP). At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more SPA900 series IP phones. These devices are connected through a switch to a local area network. With an Internet - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 13
line interface. If a service provider supplies a group of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all of the assigned numbers on a single line interface. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 14
Series SIP IP Phones, as well as the Cisco WIP310 Wireless IP Phone. NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the calling features on the phones. For more information about the phones, see the SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 15
four FXO ports, and another SPA400 for local voice mail service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 13 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 16
Voice System is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 14 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 17
mail service, and another SPA400 unit for PSTN access with four FXO ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 18
installation includes an ISDN Gateway for ISDN BRI access with four BRI ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 19
LED POWER Description/Notes • Green: The device is receiving power and is connected to the Internet. • Flashing Green: The device is receiving power but is not connected to the Internet. • Unlit: The device is not receiving power. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 20
port. Use this port to connect the SPA9000 to the Local Area Network (LAN). The cable may be connected to a switch, router or Integrated Access Device. Use this port to connect to the external Power adapter (PA100). SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 18 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 21
green: The SPA400 is receiving power and is connected to the Internet. • Flashing: The SPA400 is not connected to the Internet, booting, or upgrading firmware. • Steady green: The SPA9000 . • Off: No module is detected. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 19 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 22
Local Area Network (LAN) for communications with SPA9000. These FXO ports are used to connect to an analog phone lines. This button is used to reset the device. Use this port to connect to the external Power adapter (PA100). SPA9000 Voice System Installation and Configuration Guide for Setup Wizard - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 23
(PoE) support SPA942* 2 4 Four-line IP phone with Power over Ethernet (PoE) support SPA962* WIP310 2 6 N/A 1 Six-line IP Phone with high-resolution color display and Power over Ethernet (PoE) support Wireless-G IP phone SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 24
your IP phone into a wireless device, so it can connect to your wireless network without an Ethernet cable NOTE * SPA922/942/962 do not include an external power adapter. If you are using a nonPoE switch, a PA100 power adapter is required. SPA9000 Voice System Installation and Configuration Guide - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 25
such as the WIP310 telephone. WRV200 Front Panel LED/Port POWER DMZ INTERNET Description • Green: The router is receiving power. • Flashing Green: The router is running a diagnostic test data over the INTERNET port. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 23 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 26
• Flashing Green: The Router is actively sending or receiving data over the wireless network. These four LEDs correspond to the router's four Ethernet ports. • Green: The over the corresponding port. WRV200 Back Panel SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 24 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 27
to reboot it. • If you are experiencing extreme problems with the router and have tried all other troubleshooting measures, press and hold in the Reset button for 10 seconds. This action restores the factory defaults and clears all of the Router's settings, such as port forwarding or a new password - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 28
device. • To reboot the switch, press and hold the Reset button for approximately five seconds. • To reset the Switch settings to the factory defaults, press and hold the Reset Button for approximately ten seconds. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 26 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 29
is a connection point for a mini-GBIC expansion module, so the switch can be uplinked via fiber to another switch. SLM224P Back Panel The back panel has one port, the Power port, which is used to connect the power cord. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 27 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 30
firmware, which should be completed before you begin installing the equipment. B. Connecting and Configuring the SPA9000 Voice System In this phase, you will physically connect the equipment to the LAN, configure the voice features, call routing, localization and business features using the Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 31
on the business, or to add a new SPA400 because of additional PSTN traffic). Chapter 6, "Maintaining Your SPA9000 Voice System," explains all individual menu options for performing basic and advanced configuration tasks. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 29 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 32
about the customer, the existing infrastructure, the network, the telephone equipment, and the available services. This survey helps you to prepare for the installation of the SPA9000 Voice System (for example, ordering the Cisco SPA devices from the distribution channel) and to anticipate - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 33
bandwidth and quality of service. Bandwidth Requirements and Call Capacity The available connection bandwidth determines the maximum number of simultaneous calls that the system can support with the appropriate audio quality. Before installing and configuring the Cisco SPA devices, use this - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 34
connection for voice services only. A separate connection is required when the broadband connection services do not offer quality of service and when it is not possible to apply the above mentioned utilization mechanism. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 32 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 35
the Cisco SPA devices and by using the Power over Ethernet adapter (POES5) for the non-POE products (SPA9000, SPA400, SPA9x1 phones). Also ensure that devices such as the WAN modem, CSU/ DSU, or DDS modem are connected to the UPS. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 36
external (public) IP address is static, then Cisco recommends mapping a static (permanent) IP address on the SPA9000. Instructions are available in the SPA9000 Voice System Administration Guide. • Configuring NAT Mapping with Simple Traversal of UDP through NAT (STUN): Configuring NAT mapping in the - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 37
phones may reboot on the event of an IP address change because of lease time expiration. • Use stable DNS server addresses for URL name resolution. Your Internet Service Provider can provide the primary and secondary DNS server IP addresses. SPA9000 Voice System Installation and Configuration Guide - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 38
IP telephone service, supporting a "bring your own device" model You must have at least the following information about your account: • SIP Proxy (IP address or name) • Account Information and Password • Computer with Microsoft Windows XP or Windows Vista (for system configuration) • Analog phone - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 39
functionality to IP Phones, if required to connect a phone to the LAN using Wireless technology. Downloading Firmware Cisco recommends that you check for recent updates before you install your equipment. Later instructions in this guide will help you to install the firmware that you download in this - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 40
connect your equipment and upgrade the firmware. At the end of each section, you verify that the installation is progressing correctly. • "Connecting and Configuring the Switch," on page 38 • "Installing the SPA9000," on page 46 • "Installing the IP Phones," on page 53 • "Installing the SPA400," on - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 41
the back of the switch, and then connect the power adapter to an electrical outlet. The Power LED is solid amber during the Power-On Self Test (POST). Then the LED is solid green. You are ready to configure the switch. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 39 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 42
use to connect the SPA9000 and the IP phones. STEP 2 Connect the administration computer to the switch. STEP 3 Start Internet Explorer, and enter the IP address of the switch. The default IP address of the switch is 192.168.1.254. The default User ID is admin, with no password. After you log on, the - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 43
Settings page STEP 8 Click Update. STEP 9 Repeat the previous steps to enable STP and Port Fast on each port where an IP phone or a SPA400 will be connected. STEP 10 Click Save Settings. Setting QoS on the SLM224P Switch To avoid possible network related delays, configure QoS on the switch. STEP - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 44
Connecting the Equipment Connecting and Configuring the Switch STEP 4 Click QoS tab > Basic Mode. 4 STEP 5 From the Trust Mode list, select DSCP. SLM224P QoS tab > Basic Mode page STEP 6 Click Save Settings. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 42 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 45
up and restoration of device configuration • Changing device's network settings • Upgrading device's firmware • Configuring NAT settings • Configuring SIP trunks in only a few clicks Downloading the Wizard You can download the Wizard from http://tools.cisco.com/support/downloads/go/ Redirect.x?mdfid - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 46
SPA9000 static IP address SPA400 static IP address Subnet mask Gateway IP address Primary DNS server IP address Secondary DNS server IP address NTP server name or IP address ITSP Information • SIP Proxy: sip com SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 44 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 47
4 • User ID Password Does the ITSP deploy Session Border Controller for NAT traversal? Yes No Steering Digits • Steering digit for the ITSP Line 1 SIP trunk: 0 User ID Password • No voice mail • SPA400 voice mail server SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 48
Connecting the Equipment Required Information Phones Name SPA9000 FXS 1 SPA9000 FXS 2 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 4 Extension Voicemail MAC Address Ending ? SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 46 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 49
• Auto Attendant to answer all calls in _____ seconds • Ring extension for _____ seconds • Ring the Auto Attendant immediately Hunt Groups (Optional) Group Name Group Extension Number Member Extension Numbers NOTES: SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 47 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 50
Refer to this section if you have a new installation and configuration to perform. This section assumes that: • You have some basic networking knowledge. • The equipment is not connected or powered on. • You are configuring an Internet telephony service provider (ITSP) account and a public switched - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 51
End User License Agreement You must click EULA, read the license agreement, and click Accept in order to use the Wizard for the first time. The Wizard displays the SPA9000 Installation page once you have accepted the EULA. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 52
Connecting and Configuring the Equipment (New Installation) Installing the SPA9000 4 NOTE Before you begin this procedure, the switch must be configured as described in "Connecting and Configuring the Switch," on page 38. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 53
and use the configuration from the C:\linksys\PBX.act file. Select No to cause the Wizard to delete the C:\linksys\PBX.act file. STEP 3 Click Next to continue to the Network Installation page. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 51 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 54
and Configuring the Equipment (New Installation) 4 STEP 4 Follow the instructions on the SPA9000 Network Installation page to connect the SPA9000. • Do not connect anything to the SPA9000's ETHERNET port. Use only the SPA9000's INTERNET port. Refer to the SPA9000 Voice System Administration Guide - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 55
Configuring the Equipment (New Installation) Installing the SPA400 (Optional) 4 When you click the Next button on the first SPA9000 Network Installation page, the Wizard guides you through the process of installing the SPA400. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 56
click OK. (By default, the SPA400 has no password, so this message should not appear if you are installing a new device.) The Wizard expects the SPA400 administrative user name to be the default Admin with a capital A. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 54 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 57
mail services if its IP address was changed by a DHCP server. Complete this procedure if the Wizard displays the following message: Device is configured to use DHCP. STEP 1 Click OK to display the Network Settings page. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 58
the IP address of the DNS server for your network, which may be the same as the gateway address, as in this example. • Secondary DNS server's IP addresses as appropriate for your network. STEP 4 Click Next to display the Main Menu. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 59
port is not connected to the LAN switch, or you have some other LAN networking problem that needs to be resolved before you can continue. See "Manually Inputting the SPA9000's IP Address (If Prompted)," on page 58. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 57 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 60
, troubleshoot the problem. See "Manually Inputting the SPA9000's IP Address (If Prompted)," on page 58. • If the Device is configured to use DHCP message appears, set a static IP address. See "Configuring a Static IP Address on the SPA9000 (If Prompted)," on page 59. • If the Firmware upgrade - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 61
be able to provide PBX functions to devices that cannot locate it if its IP address was changed by a DHCP server. Complete this procedure if the Wizard displays the following message: Device is configured to use DHCP. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 59 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 62
address of your network gateway. • Primary DNS: Enter the IP address of the DNS server for your network, which may be the same as the gateway address, as in this example. • Secondary DNS server's IP addresses as appropriate for your network. SPA9000 Voice System Installation and Configuration Guide - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 63
appear in a dialog box. STEP 5 Click OK to close the dialog box. Progress messages appear as the Wizard submits the configuration changes to the device. STEP 6 Click OK when the Submit Succeeded message appears. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 61 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 64
3 Click OK to begin the upgrade process. A series of messages appear as the firmware is loaded and the device is upgraded. When the process is completed, the Wizard displays the Configure SPA9000 Voice Services page. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 62 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 65
-down lists to select the voice services for each line interface. In this example, we select ITSP for Line 1 and a SPA400 device for Line 2. STEP 2 Click Next to display the Configure SPA9000 ITSP Voice Service page. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 63 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 66
supports Session Border Controller (SBC), enter its name or IP address here. • User ID: Enter the user ID for the ITSP account. The user ID is often the direct inward dial (DID) number. • Password: Enter the password for the ITSP account. SPA9000 Voice System Installation and Configuration Guide - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 67
Connecting the Equipment Configuring SPA9000 Voice Service Lines 4 STEP 4 Click Next to display the SPA9000 NAT Traversal page. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 65 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 68
address translation. If your ITSP uses an SBC, leave all fields blank. Then click Next to display the Configure Outbound Call Routes page. • If you need to configure for NAT traversal, see "Modifying the NAT Settings," on page 112. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 69
Digits and Outbound Call Routes 4 Configuring Steering Digits and Outbound Call Routes The Configure Outbound Call Routes page appears after you click the Next button on the SPA9000 NAT Traversal page. STEP 1 Check one of the Select backup boxes to designate a line to be automatically used by the - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 70
custom routing, complete the following tasks: a. Check the Custom routing rule check box. b. Make changes in the Call Routing Rule field and the Line Dial Plan fields, as needed. NOTE This configuration requires knowledge of the syntax for call routing rules and line dial plans. For more information - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 71
the phones. For each extension, you can optionally enable and assign a voice mail box. The Configure the SPA9000 Internal Phone Extensions page appears when you click the Next button on the Configure SPA9000 Voicemail Server page. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 72
Name: Enter a name for the phone. The name must begin with a letter and must not contain spaces. • Ext. #: Enter the extension number to associate with this voice mailbox. • Enable: Check the box to enable this voice mail account. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 73
the numerical password for this voice mail box. NOTE Voice mail is not available for FXS ports. STEP 3 Click Next to display the Configure the SPA9000 Call Routing Rule page, and then continue with the next procedure. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 71 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 74
call is forwarded to the Auto Attendant after the specified number of seconds. NOTE If the selected extension has voice mail, unanswered calls may be forwarded to voice mail instead of the Auto Attendant if the specified SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 75
Connecting the Equipment Configuring Inbound Call Routing 4 number of seconds is longer than the time it takes for voice mail to be activated (default 20 seconds). To ensure that the call is forwarded to the Auto Attendant, set the specified number of seconds to a smaller number. • If you need to - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 76
previously answered a call, the sequence starts with the next phone in the list. STEP 3 To add a station to the group, click an extension number in the Available list, and then click Add to move it to the Chosen list. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 74 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 77
changes. The Client Account Changes dialog box appears. STEP 8 Click OK to close the dialog box and to return to the Configure the SPA9000 Call default ring time of 20 seconds. STEP 11 Click Next to display the Localization page. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 78
The NTP server time update occurs less frequently (order of hours). • When there is a SPA400, the time source is the designated NTP server. The NTP server set on the localization page applies to both SPA9000 and SPA400. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 76 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 79
Plan check box, the dial plan is automatically updated based on the selected locale. This selected dial plan overwrites any existing customized dial plan on the SPA9000 and on the phones.For detailed information about configuring a dial plan, refer to the SPA9000 Voice System Administration Guide - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 80
prompts by using the IVR. See "Configuring the Auto Attendant," on page 117. • The default prompts are as follows: • p1: "If you know your party's extension, you may enter it now." • p2: "Your call has been forwarded." SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 78 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 81
the WAV file corresponding to the prompt number that you want to change. For example, to change Prompt 3 to French, you would open the french folder and then would select fr_3.wav. Refer to the following illustration. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 79 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 82
page. NOTE If you select a file in error, you can click Clear All to clear all custom prompts from the page. In this case, the default English prompts are used. STEP 3 Click Next to display the Submit Confirmation page. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 80 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 83
to the device and submits the configuration changes. The Wizard restarts the SPA400 after it has successfully set the configuration. STEP 5 Click OK when the Submit Succeeded message appears. The Main Menu appears. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 81 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 84
Stations The Wizard guides you through the process of configuring the client stations. STEP 1 From the Main Menu, click Configure Client Stations. STEP 2 Click Next to display the Configure the SPA9xx IP Phone page. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 82 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 85
: • Initializing network • Checking DNS The phone's buttons will change appearance as the installation progresses: • Flashing orange • Shining solid orange (indicating that the phone cannot properly communicate with the SPA9000 at this time) SPA9000 Voice System Installation and Configuration Guide - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 86
you are installing a WIP310 wireless phone, power on the WIP310 and configure it for your wireless IP network, as described in the Cisco Wireless-G IP Phone User Guide. NOTE If any WIP310 was previously configured for use with a SPA9000 device, reset the phone to the factory default settings. From - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 87
passes the minimum firmware version requirement. If outdated firmware is detected, a message appears. You must upgrade the firmware if this message appears. See "Upgrading the Phone Firmware (If Prompted)," on page 93. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 85 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 88
configure the line keys, or if you are configuring a phone other than SPA942/962, choose a Station Name and then click Next. Continue with the procedure "Installing a Localized Client Dictionary for a Client Station," on page 88. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 89
BLF not specified) • To enable Call Pickup for the line, check the CP box. The user can press the button to answer a call that is ringing on the other station. NOTE Call Pickup is available only if BLF also is enabled. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 87 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 90
the Configure Client Station - Select an IP Phone page. The Wizard automatically chooses a file based on your location, but you can choose other language files if needed. NOTE This feature does not apply to the WIP310 phone. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 91
the Equipment Configuring Client Stations 4 STEP 1 To change the selected language name (based on ISO-639-1): de German da Danish en English es Spanish fr French it Italian nl Dutch pt Portuguese sv Swedish SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 92
Saver page appears after you click the Next button on the Download Client Dictionary page. You can use this page to select a screen background image for the SPA942 and SPA962. You also can choose screen saver options. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 90 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 93
be set to either Default or Custom. In the case of Custom, you must first upload a custom background picture as described above. • Station Time: The current time appears in black type in the center of the phone display. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 91 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 94
phone reboots and reinitializes. STEP 2 Wait a the progress messages appear on the PC screen. STEP 3 Click OK when the Submit Succeeded message appears. The Configure Client Station - Configure Another IP Phone page appears. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 95
Next. Congratulations! You have now completed basic configuration of your IP PBX optional voice mail, and all phones. Click Exit to exit the Wizard. Upgrading the Phone Firmware (If Prompted) The Wizard verifies that each phone passes the minimum firmware version requirement and notifies you in the - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 96
appear as the Wizard upgrades the firmware. STEP 4 Click OK when the Upgrade Succeeded message appears. The Configure Client Station - Configure SPA IP Phone page appears. STEP 5 Continue with Step 3 on page 86. Localizing the SPA400 Voice Mail Prompts (Optional) By default, English language sound - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 97
Yes to All. g. Safely remove the USB drive from the PC, and then insert it into the SPA400. h. Power on the SPA400. STEP 4 Place a test call to the voice mail system to confirm that the new language prompts are used. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 95 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 98
order to complete your installation. NOTE Refer to the SPA IP Phone User Guide for more information about placing calls from your phone. STEP 1 Make and answer extension-to-extension calls. For example, use station 21 to place a call to station 22. STEP 2 Make outbound calls. Remember to start the - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 99
you configured during the initial installation. You can change your Internet phone service, expand your PSTN or ISDN gateways, and add or remove phones. You can reconfigure your Auto Attendant with new menu options, and reorganize your hunt groups. You also can use the Wizard to upgrade firmware and - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 100
clicking Main near the lower left corner of the Wizard. You also can display the Main Menu by selecting the second option on the SPA9000 Installation page: I have configured the SPA9000 using the Wizard before. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 98 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 101
to configure NAT settings, client extensions, hunt groups, Auto Attendant, localization, administrative passwords, and the SPA932 attendant console. These procedures are described in "Using the Advanced Features Menu," on page 111. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 102
Network Settings: Choose this option to configure dynamic or static IP addresses and to define DNS entries. These procedures are described in "Configuring a Static IP Address on the SPA9000 (If Prompted)," on page 59. • Firmware Upgrade: Choose this option to upgrade the firmware on the SPA devices - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 103
Wizard displays progress messages and retrieves the latest configuration information. The Firmware Upgrade for Devices page identifies the current firmware version and the version that is available in the Wizard files. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 101 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 104
screen as the phone firmware is upgraded. Do not disconnect or remove power from any device during this time. STEP 10 Click OK when the Upgrade Succeeded message appears. The Firmware Upgrade - Options page appears. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 102 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 105
Main Menu, choose Configure SPA9000, and then click Next. STEP 2 Choose Mediatrix from the drop-down list associated with a SPA9000 line that you want to configure. The example shows Mediatrix on the Line 2 interface. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 103 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 106
the Configure SPA9000 ITSP Voice Service page. This page displays the ITSP information that you entered previously. No changes are required on this page. STEP 4 Click Next to display the Configure Mediatrix page. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 104 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 107
6 Click Next to continue through each of the remaining SPA9000 configuration pages. No other changes should be needed at this point. STEP 7 When the Submit Confirmation page appears, click Submit to save your changes. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 105 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 108
8 Wait while the wizard displays progress messages and reboots the phones. STEP 9 Click OK when the Submit Succeeded message appears. NOTE To complete the Mediatrix configuration please see the Mediatrix Configuration Guide, which can be downloaded from Cisco Partner Central at www.cisco.com/ web - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 109
address>----- EXAMPLE: PBX000E08E1BA69-07-25-2008-14-28 In this example, the MAC address is 000E08E1BA69, the date is July 25, 2008, and the time is 2:28 p.m. STEP 6 Click OK to close the message. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 110
Next. STEP 2 From the Device drop-down list, choose the device. STEP 3 Select Retrieve configuration from file. STEP 4 Click Next to select the backup file. The Wizard displays the contents of the Wizard directory. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 108 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 111
you want to restore. The folders are named in the following format: PBX----. Disregard the MAC address at this point. Look for the date, near the middle of the folder name. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 109 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 112
the configuration to the device. STEP 11 Wait while the Wizard displays progress messages and reboots the device. STEP 12 Click OK when the Save Succeeded message appears. The device configuration is now restored. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 110 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 113
page 116 • "Configuring the Auto Attendant," on page 117 • "Localizing Your SPA9000 Voice System," on page 127 • "Managing Administrative Passwords," on page 133 • "Configuring the SPA932 Attendant Console," on page 135 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 111 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 114
symmetric NAT mechanism. • The LAN switch is configured to enable Spanning Tree Protocol and Port Fast on the ports to which the SPA9000 and the SPA9xx phones are connected. See "Connecting and Configuring the Switch," on page 38. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 115
the public IP address of your router in the EXT IP field. STEP 2 Select VIA Enable to cause the SPA9000 to process the received IP address in the VIA header. This to submit the changes to the SPA9000 and reboot it. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 113 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 116
are met: • The external (Public) IP address is assigned dynamically by the network. • The router uses an asymmetric NAT mechanism. ! CAUTION STUN is considered a to submit the changes to the SPA9000 and reboot it. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 114 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 117
• Assign names and extensions for FXS ports • Assign names, extension, enable mail, assign mail PIN for each IP phone NOTE The Client Extensions page is described in "Configuring the Internal Phone Extensions," on page 69. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 118
name and extension number, specify the hunt type, and choose members. NOTE The Configure SPA9000 Hunt Groups page is described in "Configuring Index check box associated with the hunt group and then click Delete Hunt Group. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 119
with customized greetings and call routing. Refer to the following topics: • "About the AA Script Options," on page118 • "Preparing to Configure Your AA Script," on page119 • "Configuring Your AA Script," on page121 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 117 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 120
for your business. Table 1 Comparison of Auto Attendant Scripts Greetings and Menu Options Default AA You Service, or Billing. Callers hear a different greeting when the business is closed. Basic AA X X X Advanced AA X X X X X SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 121
use, write your welcome greeting. • Default AA example: "Thank you for calling . You may enter your Default AA script can use the default welcome greeting: "If you know your party's extension, you may enter it now." SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 122
when a caller presses 0. STEP 7 For the Advanced AA only, choose the hunt groups that will ring when a caller presses 2, 3, or 4. If you have not yet configured your hunt groups, see "Managing Hunt Groups," on page 116. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 120 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 123
. On the Configure Default Auto Attendant ( business hours. The Wizard uses a 24-hour clock, where 0100 is 1 a.m. and 2400 is 12 midnight. In the following example, the business is open from 1030 (10:30 a.m.) to 2300 (11:00 p.m.). SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 124
(AA) Operation page appears, study the flow chart to understand how the AA script works when the business is closed. g. Click Next to display the SPA9000 Auto Attendant Greetings page. Continue to Step 5 on page 123. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 122 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 125
page 125. STEP 6 Connect an analog phone to the Phone 1 port of the SPA9000. Lift the receiver and press the asterisk key four times: * * * * NOTE Listen to the instructions, and begin speaking after you hear the tone. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 123 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 126
save, 2 to review, or 3 to re-enter. STEP 11 Press * to exit. Hang up the receiver. The IVR saves the changes, and the phones reboot. STEP 12 Click Next to display the Download Prompts for SPA9000 Auto Attendant page. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 124 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 127
If you used the IVR to record greetings, or if you want to use the default greetings, click Next and then continue to Step 14 on page 126. a. For 3. Click Open. The file name appears in the Load The Prompt File field. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 125 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 128
the changes. The Submit Confirmation page appears. STEP 15 You can click Preview to preview the changes that will be submitted to the SPA9000. Click OK to close the preview. STEP 16 Click Submit to save the changes to the SPA9000. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 129
The phone display dictionary files are included in the Wizard release package. If you download new dictionary files, save them in the Wizard's dict subdirectory. • The default AA Mail Prompts (Optional)," on page 94. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 127 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 130
Dial Plan Based On Locale check box if you want to automatically update the dial plan based on your country selection. STEP 5 Click Next to cause the Wizard to connect to all SPA devices and display the Download Prompts for SPA9000 Auto Attendant page. The default prompts are as follows: • p1 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 131
the WAV file corresponding to the prompt number that you want to change. For example, to change Prompt 3 to French, you would open the french folder and then would select fr_3.wav. Refer to the following illustration. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 129 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 132
, navigate to the folder where the recordings are stored, and then select the WAV file. c. Repeat this step for each prompt that you want to change. STEP 7 Click Next to display the Download Client Dictionary page. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 130 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 133
Your SPA9000 Voice System Using the Advanced Features Menu 6 The Wizard automatically chooses a Reference Dictionary file based on the selected country, but you available dictionary files appear in the Open window. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 131 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 134
To choose the appropriate file, look for the language code at the beginning of the file name (based on ISO-639-1): de German da Danish en English es Spanish fr French it Italian the Submit Confirmation page. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 132 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 135
• Change the admin password for a selected phone • Change the admin password for all phones By default, the Administrator account name is admin, and the User account name is user. These account names cannot be changed. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 136
it in the Confirm Password field. STEP 5 Click Submit to cause the Wizard to change the password on the selected device. STEP 6 Click OK when the Submit Succeeded message appears. The Advanced Features Menu appears. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 134 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 137
Advanced Features Menu 6 Configuring the SPA932 Attendant Console A SPA932 attendant console can be connected to a SPA962 phone for the purpose of monitoring and supporting the SPA9x2 IP phones in the SPA9000 Voice System. NOTE Only SPA9x2 IP phones support computer telephony interface (CTI) which - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 138
is connected directly to the AUX port of the SPA962. Unit 2 is connected to the AUX OUT port on the first SPA932. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 136 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 139
OK to close the parameter preview window. The Wizard enables CTI on each of the monitored phones and then reboots them. STEP 9 Click OK when the Submit Succeeded message appears. The Advanced Features Menu appears. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 137 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 140
2 On the Main Menu, select Configure Client Stations. STEP 3 Follow the instructions on the Configure SPA9xx IP Phones page to connect the new phone to the switch. The phone reboots and initializes, and an extension number appears on the phone display. You can change the extension number later, if - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 141
the most recent backup for the replaced phone. STEP 4 Copy the backup file and save it using the MAC address of the new phone. STEP 5 Perform a factory default reset on the new phone. STEP 6 Navigate to the Wizard's Main Menu, select Save / Load Configuration. STEP 7 Click Next to display the Save - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 142
18 Wait while the Wizard displays progress messages and reboots the phone. STEP 19 Click OK when the Save Succeeded message appears. The new phone now has the same configuration as the replaced phone and is ready for use. SPA9000 Voice System Installation and Configuration Guide for Setup Wizard - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 143
STEP 5 Delete all of the asterisks. STEP 6 Save the file. STEP 7 Factory reset the device. STEP 8 Retrieve the configuration from file. STEP 9 Save the configuration to device. Information for Expert Users This section of the guide contains information that expert users may find useful when working - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 144
name associations • Hunt group definitions. The C:\linksys\ directory contains the following directories of interest: • ~\dict Copies of the language dictionaries files are copied here when they are downloaded to the phones. SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 145
firmwaredb When the firmware on a device is upgraded, a copy of the firmware is automatically copied to this directory. • ~\img BMP versions of user-selected image files are stored here when the user selects files for the SPA942 or SPA962 phone background image. • ~\prompts User-selected WAV-format - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 146
Contact Phone Number - Commercial Contact Email Address - Commercial Alternate Contact Phone Number Contact Name - IT Responsible Contact Phone Number - IT Responsible Contact email address - IT Responsible Installation Location SPA9000 Voice System Installation and Configuration Guide for Setup - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 147
as needed. You can configure the four SPA9000 interfaces with different service providers. Service Provider Name Service Provider Contact Information Service Order Number Service Activation Date Service Order Type SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 145 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 148
Name Password Provisioning Method (Circle one.) SPA9000 VOICE SYSTEM WIZARD VERSION WEB UI REMOTE PROVISIONING Service provider additional parameters (e.g. DID numbers) A Audio preferred codec (Circle one.) G.711A G.711u G.729a G.726 G.723.1 SPA9000 Voice System Installation and Configuration - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 149
Number of IP Phones to install Is it there an existing KTS or PBX YES / NO to replace (Circle one.) If yes, please list the existing features provided by the system Is the customer setup requiring any of the following features? (Circle all that apply.) Receptionist telephone Automatic attendant - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 150
Installation Workbook Infrastructure Survey New Cable wiring required (Circle one.) If yes, how many and where? YES / NO AC Outlet available for each YES / NO Cisco SPA device location to the fax machine? SPA9000 Voice System Installation and Configuration Guide for Setup Wizard A 148 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 151
, IP address If static, network mask Primary DNS Secondary DNS Bandwidth Uplink (kbps): Downlink (kbps): Bandwidth Codec Bandwidth per conversation G.711 - 110 kbps, G.723 - 12.6 kbps, G.726 - 87 to 63 kpbs, G.729 - 55 kbps Minimum bandwidth requirement (including Internet access and VoIP - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 152
Installation Workbook LAN Gateway LAN IP Address Network Mask DNS DHCP Server YES / NO NAT YES / NO QoS Router (Circle one.) YES / NO If yes, Type of QoS enforcement IP TOS / VLAN ID / 802.1p (Circle one.) QoS Switch YES / NO If yes, Type of QoS enforcement IP TOS / VLAN ID / 802.1p ( - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 153
YES / NO Port Number: YES / NO YES / NO SPA400 - 1 YES / NO SPA400 - 2 YES / NO SPA400 - 3 YES / NO SPA400 - 4 YES / NO IP Phone 1 YES / NO IP Phone 2 YES / NO IP Phone 3 YES / NO IP Phone 4 YES / NO SPA9000 Voice System Installation and Configuration Guide for Setup Wizard A 151 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 154
Installation Workbook IP Phone 5 IP Phone 6 IP Phone 7 IP Phone 8 IP Phone 9 IP Phone 10 IP Phone 11 IP Phone 12 IP Phone 13 IP Phone 14 IP Phone 15 IP Phone 16 Component Component Component / NO YES / NO YES / NO SPA9000 Voice System Installation and Configuration Guide for Setup Wizard A 152 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 155
YES / NO Cisco SPA devices SPA9000 Firmware version SPA901 Number of phones Firmware version SPA921 Number of phones Firmware version SPA941 Number of phones Firmware version SPA922 Number of phones Firmware version SPA9000 Voice System Installation and Configuration Guide for Setup Wizard A 153 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 156
Number of consoles SPA400 Number of gateways Firmware version POES5 Number of units WBP54G Number of units MB100 Number of units SPA9000 Voice System Configuration SPA9000 MAC ID Key Upgrade (opt) VM NOTES: SPA9000 Voice System Installation and Configuration Guide for Setup Wizard A 154 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 157
Installation Workbook SPA400 #1 MAC ID NOTES: SPA400 #2 MAC ID NOTES: SPA400 #3 MAC ID NOTES: SPA400 #4 MAC ID NOTES: PSTN Phone Numbers VM PSTN Phone Numbers VM PSTN Phone Numbers VM PSTN Phone Numbers VM A SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 155 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 158
Installation Workbook Phone : (enter station number) Copy and print this page as needed for each phone. Link Phone Model MAC ID DID Numbers WiFi / POE A L1 EXT Share / Private Private Hunt Group Voice Mail SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 156 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 159
Installation Workbook Additional Equipment Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes SPA9000 Voice System Installation and Configuration Guide for Setup Wizard A 157 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 160
Installation Workbook Additional Installation and Configuration Notes A SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 158 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 161
/ smallbizsupport/voiceandconferencing/voice Phone Support www.cisco.com/en/US/support/ tsd_cisco_small_business_support_center_contacts.html Warranty and End- www.cisco.com/go/warranty User License Agreement SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 159 - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 162
Configuration Guide Web-UI (Legacy) Based Product Configuration Manual installation of the SPA9000 Voice System, by using the Web User Interface, instead of the Cisco SPA900 Voice System Setup Wizard. End Users, VARs, and Service Providers SPA9000 Voice System Installation and Configuration Guide - Linksys SPA942 | Cisco SPA9000 Voice System Using Setup Wizard Installation and - Page 163
ISDN services • SPA9000, SPA400, SPA900 series phones • Configuration and management of SPA9x2 series IP phones • Deployment options with or without the SPA9000 IP PBX • SPA9x2 series IP phones • Phone setup • Phone features • SPA9x2 series IP phones • Administration and use of Cisco Small Business
Cisco Small Business Pro
SPA9000 Voice System
System Configuration Using the SPA9000 Setup Wizard,
Version 2.1
INSTALLATION AND
CONFIGURATION
GUIDE