Linksys WIP310 SPA500 Series and WIP310 IP Phone Administration Guide
Linksys WIP310 - iPhone Wireless VoIP Phone Manual
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- Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 1
ADMINISTRATION GUIDE Cisco Small Business Pro IP Phones Models SPA 501G, 502G, 504G, 508G, 509G, 525G, and WIP310 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 2
CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Nurse Connect, Cisco Pulse, Cisco SensorBase, Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flipshare ( - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 3
Call Pickup, and Speed Dial Functions to Unused Lines on a Cisco SPA 500 Series IP Phone 23 Configuring Call Pickup and Busy Lamp Field 23 Configuring Speed Dial 25 Configuring Unused Line Keys for Call Park on the Cisco SPA 525G Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 4
to Access Services 27 Configuring Line Key LED Patterns on the Cisco SPA 500 Series IP Phone 28 Configuring Extensions 31 Chapter 3: Customizing Cisco SPA and Wireless IP Phones 32 Configuring Phone Information and Display Settings 32 Configuring the Phone Name 33 Configuring Voice Mail - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 5
Server 76 Configuring Video Surveillance on the Cisco SPA 525G 77 Configuring the User Name and Account on the Camera 78 Entering Camera Information Into the Cisco SPA525G Web Administration Interface 78 Viewing the Video 79 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 3 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 6
5: Configuring Security, Quality, and Network Features Setting Security Features SIP Initial INVITE and MWI Challenge SIP Over TLS SRTP and Securing Calls Secure Call Indication Tone Ensuring Voice Quality 110 110 111 111 112 113 114 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 4 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 7
File Upgrading, Resyncing, and Rebooting Phones Firmware Upgrade Parameters Resyncing a Phone Rebooting a Phone Redundant Provisioning Servers Retail Provisioning Automatic In-House Preprovisioning Configuration Access Control Cisco SPA 500 Series and WIP310 IP Phone Administration Guide Contents - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 8
Phone 162 Managing the Time and Date 163 Configuring Daylight Savings Time 164 Daylight Saving Time Examples 165 Selecting a Display Language 165 Creating a Dictionary Server Script 167 Chapter 8: Configuring Dial Plans 168 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 9
the IP Phone Resetting the Control Timers Chapter 9: Configuring the Cisco SPA 500S Attendant Console Cisco SPA 500S Features Setting Up the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 9000 for the Cisco SPA 500S Configuring the BroadSoft Server for the Cisco SPA 500S Configuring the - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 10
B: Cisco SPA 500 Series and Wireless IP Phone Field Reference 196 Info Tab System Information Network Configuration (SPCP) VPN Status Product Information Phone Status Ext Status Line/Call Status Downloaded Ring Tone System Tab System Configuration Internet Connection Type and Static IP Settings - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 11
259 Programmable Softkeys 261 Ext Tab 263 General 264 Share Line Appearance 264 NAT Settings 265 Network Settings 265 SIP Settings 266 Call Feature Settings 269 Proxy and Registration 271 Subscriber Information 274 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 9 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 12
Tabs Wi-Fi Bluetooth (Cisco SPA 525G) Personal Address Book Call History Speed Dials Firmware Upgrade Appendix C: Where to Go From Here Contents 275 278 279 279 280 280 280 280 281 281 283 283 284 285 286 286 286 286 286 287 287 288 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 10 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 13
6 • Upgrading Firmware, page 7 • Using the Web Administration User Interface, page 11 • Viewing Phone Information, page 17 • Using IVR on the Cisco SPA 501G IP Phone, page 17 Overview of the Phones The Cisco SPA 500 Series and Wireless-G IP Phone family is a line of full-featured VoIP (Voice over - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 14
the status of each configured voice line via busy lamp field (BLF). You can attach two attendant consoles to an IP phone, for 64 LEDs/buttons. For more information, see Chapter 9, "Configuring the Cisco SPA 500S Attendant Console." Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 3 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 15
Configuration Example NOTE Using the Cisco SPA 500 Series and Wireless-G IP Phones as part of a Cisco SPA 9000 Voice System Network provides seamless integration of advanced features, such as paging, call pickup, and shared line appearances. Cisco SPA 500 Series and WIP310 IP Phone Administration - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 16
of low calling rates. With the optional Cisco SPA 400, the Cisco SPA 9000 Voice System can connect to the Public Switched Telephone Network (PSTN) to support legacy phone lines. The Cisco SPA 400 also provides local voice mail service. When you use Cisco SPA 500 Series and Wireless-G IP Phones with - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 17
wireless network (required for Cisco SPA 525G and WIP310). 3. Install and configure the call control system, such as such as a Cisco SPA Cisco SPA 9000, Cisco Unified Communications 500 Series for Small Business, or an Internet-based IP PBX. 4. Update firmware. See Upgrading Firmware, page 7. Cisco - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 18
and Wireless-G IP Phones with a Cisco SPA 9000, you can use the Cisco SPA 9000 Voice System Setup Wizard to upgrade your phones. See the Cisco SPA 9000 Voice System Setup Wizard User Guide. • Autoprovisioning-A configuration file that includes upgrade information is downloaded by a user's phone when - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 19
IP Address Before you upgrade, you'll need the IP address of the phone you are upgrading. To get your IP address: Cisco SPA 501G: STEP 1 Press the Setup button. STEP 2 In the IVR menu, enter 110, then press #. The IP address is recited. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 20
the IP address. Downloading the Firmware NOTE Requires a Cisco.com user ID and password. STEP 1 Direct your browser to the following URL: http://www.cisco.com/public/swcenter/index.shtml. STEP 2 Search to locate your product. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 9 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 21
and your phone reboots. WIP310 STEP 1 Turn off your WIP310 and connect it to your computer by using the USB cable. STEP 2 Double-click the executable file for the firmware upgrade (for example, double- click wip310-5-0-11.exe). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 10 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 22
Call Control, use Cisco Unified Communication Manager Express or Cisco Configuration Assistant for phone administration. For more information, refer to the Cisco Unified Communications 500 Office Administrator Guide. To access the IP phone administration web user interface (UI): STEP 1 Launch a web - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 23
again to reach the Settings menu. STEP 3 Scroll to highlight Misc Settings and press the Select button. STEP 4 Press the left arrow to ensure that Enable Web Server is set to On. STEP 5 Press the Select button to save this setting. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 12 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 24
the interface: http://phone.ip.address/admin/ NOTE To save changes on a web page, click Submit All Changes before switching between User and Admin Login or between basic and advanced views. Switching logins or views discards any unsubmitted changes. Cisco SPA 500 Series and WIP310 IP Phone - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 25
connection type to DHCP • Configure the syslog and debug servers • Enable VLAN and CDP On the web UI, click the ... Info tab See "Viewing Phone Information" section on page 17. System tab See Chapter 5, "Configuring Security, Quality, and Network Features." Cisco SPA 500 Series and WIP310 IP Phone - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 26
call (line) appearance • Enabling call conferencing, call forward, call transfer, and so on. • Select ring tones, audio input, and extension mobility settings Phone tab See Chapter 3, "Customizing Cisco SPA and Wireless IP Phones." Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 27
"Configuring Lines and Extensions." Customize user-level parameters, including: • Call forward • Speed dial • Supplementary services • Web information (RSS newsfeeds) • Traffic information settings • Audio volume • Phone GUI settings User tab See Chapter 3, "Customizing Cisco SPA and Wireless IP - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 28
server address. Recites the HTTP port on which the web server listens. Defaults to 80. Recites the IP multicast address (used by the Cisco SPA 9000 to communicate with the IP phone). Recites the method of call control (SIP or SPCP). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 17 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 29
, you receive an error message. Set the address of the primary Domain Name Server (DNS). Enter the address (use * to enter the "." value), then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 18 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 30
3; to exit, press *. Enable or disables access to the administrative (admin) login on the web interface. Press 1 to enable or 0 to disable, then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 19 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 31
Lines and Extensions This chapter contains the following sections: • Configuring Lines, page 20 • Configuring Extensions, page 31 Configuring Lines The Cisco SPA 500 series and Wireless-G IP Phones (also called stations in this document) provide different numbers of lines depending on the - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 32
and Extensions Configuring Lines 2 NOTE The Cisco SPA 500 Series IP Phones support the "private hold" feature for MetaSwitch and BroadSoft. Users who have a shared line can press the "PrivHold" softkey, and the call can only be resumed by the user who placed the call on hold. Each station with an - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 33
Miscellaneous Line Settings, you can configure line mapping. Each LED (line/extension) can hold two calls. You can assign an extension to two LEDs. The first call always causes the assigned LED to flash. Choose one of the following: Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 22 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 34
SCA Barge-In Enable field on her phone set to yes, she can press the line button for extension 401. Then Chris and Adam are connected in a call and Bob is dropped from the call. NOTE The Cisco SPA 525G supports the "private hold" feature for MetaSwitch and Broadsoft. Users who have a shared line can - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 35
call pickup - sub: station name - ext or usr: extension or user (the usr and ext keywords are interchangeable) STEP 6 Click Submit All Changes. After the phone reboots, the phone (in this example) should show the following color LEDs for the monitored lines: Cisco SPA 500 Series and WIP310 IP Phone - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 36
Cisco SPA 508G: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login. STEP 3 Click advanced. STEP 4 Click the Phone tab. STEP 5 Find the first line to configure (line 5 in this example): a. From the Extension drop down list, choose Disabled. b. From the Share Call Appearance - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 37
(MetaSwitch) You can configure unused line keys for call park (for the MetaSwitch softswitch) on the Cisco SPA 525G. Users can then press this line button to park a call or retrieve a parked call. To configure: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login. STEP 3 Click - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 38
the Cisco SPA 500 Series IP Phones, unused or idle phone lines can also be configured to access services, such as the following: • XML services • MP3 player • Weather (RSS) • News (RSS) To configure line keys to access services: STEP 1 Log in to the web administration interface. STEP 2 Click Admin - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 39
the phone by entering letters for the color or pattern in the LED pattern fields. To configure Line Key LED patterns: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 40
Configuring Lines Defaults to blank (c=r). Appears when another station attempts an outbound call on this shared call appearance. Defaults to blank (c=r; p=d). Appears when the call appearance is ringing. Defaults to blank (c=r;p=f). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 41
Call Back Active LED Indicates Call Back operation is currently active on this call. Defaults to blank (c=r;p=s). STEP 5 Click Submit All Changes. For more information on LEDs, see the "Creating an LED Script" section on page 193. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 42
Information-Chapter 4, "Configuring SIP, SPCP, and NAT." • Audio (Codec) Configuration-Chapter 5, "Configuring Security, Quality, and Network Features." • Dial Plan-Chapter 3, "Customizing Cisco SPA and Wireless IP Phones." Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 31 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 43
Cisco SPA 525G, page 77 Configuring Phone Information and Display Settings The web administration interface allows you to customize the phone and configure settings such as the phone name, background photo, logo, and screen saver. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 32 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 44
Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings 3 Configuring the Phone Name STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under General, enter the Station Name, or name for the phone - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 45
and Wireless IP Phones Configuring Phone Information and Display Settings STEP 5 Enter the IP address of the voice mail server. STEP 6 Click Submit All Changes. 3 Customizing the Startup Screen You can create a text logo to display when the IP phone boots up. (Not applicable to the WIP310.) Cisco - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 46
a TFTP or HTTP server that is accessible from the phone. STEP 2 Log in to the web administration interface. STEP 3 Click Admin Login and advanced. STEP 4 Click the Phone tab. STEP 5 In the Select Background Picture field, select BMP Picture. Cisco SPA 500 Series and WIP310 IP Phone Administration - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 47
. (TFTP is not supported.) STEP 2 Log in to the web administration interface. STEP 3 Click Admin Login and advanced. STEP 4 Click the User tab. STEP 5 In the Screen section, Background Picture Type field, select Download BMP Picture. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 36 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 48
's Setup button.) Any button press or on/off hook event triggers the phone to return to its normal mode. If a user password is set, the user must enter it to exit screen saver mode. To configure the screen saver: Cisco SPA 50XG: STEP 1 Log in to the web administration interface. STEP 2 Click Admin - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 49
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings 3 STEP 6 In the Screen Saver Icon field, choose the display type: • A background picture. • The station time in the middle of the screen. • A moving padlock icon. When the phone is locked, the status - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 50
Display Settings 3 Configuring the LCD Contrast You can configure the LCD contrast on the Cisco SPA 500 Series IP Phone. (Not applicable to the WIP310.) To configure the contrast for the LCD screen on the phone: Cisco SPA 50XG: STEP 1 Log in to the web administration interface. STEP 2 Click Admin - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 51
and Wireless IP Phones Configuring Linksys Key System Parameters 3 Configuring Back Light Settings (Cisco SPA 525G) To configure the back light settings for the LCD screen on the phone: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the User - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 52
call blocking to enable, choose yes. • Block ANC-Blocks anonymous calls. • Block CID-Blocks outbound caller ID. NOTE These features can also be configured from the User tab, under Supplementary Services. STEP 5 Click Submit All Changes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 53
to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 In the Phone tab, under Supplementary Services, in the Call Back Serv field, choose yes. STEP 5 Click Submit All Changes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 42 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 54
on IP phones in a Cisco SPA 9000 system. Call park allows users to put a call on a line and make it available for another user to pick up. Call pickup allows a user to pick up a phone that is ringing at another user's phone. STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 55
phone: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Supplementary Services, in the Conference Serv field, choose yes. STEP 5 Click Submit All Changes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 56
to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Supplementary Services, under DND Serv, choose yes. NOTE This feature can also be configured from the User tab, under Supplementary Services. Cisco SPA 500 Series and WIP310 IP Phone - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 57
to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. STEP 4 Under Supplementary Services, in the Log Missed Calls for EXT field, choose yes. STEP 5 Click Submit All Changes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 46 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 58
All Changes. Configuring a Phone to Automatically Accept Pages To configure a phone to automatically accept pages: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 47 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 59
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 STEP 4 Under Supplementary Services, in the Auto Answer Page field, choose yes. STEP 5 Click Submit All Changes. The phone reboots. Configuring Paging Groups You can configure a phone as part of a paging group. Users can then - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 60
Cisco SPA and Wireless IP Phones Enabling Call Features 3 STEP 5 Click Submit All Changes. Configuration Example The following example sets up four paging groups: All, Sales, Support, and Engineering. Users will press 801 to send pages to all phones, 802 to send pages to phones configured - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 61
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features 3 Configuring Phone Features The following sections describe how to configure features on the phone such as softkeys, the message waiting indicator, ring tones, and audio features. Customizing Phone Softkeys NOTE This feature - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 62
speaking to the party to whom the call is transferred). Requires that Blind Xfer Serv is enabled. Connected, Connected Cancels a call (for example, when conferencing a call and the second party is not answering). Dialing Input Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 51 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 63
Hook (no input), Redial Sets Do Not Disturb to prevent calls from ringing the phone. Idle, Off-Hook (no input), Hold, Shared-Active, Shared-Held Logs user in to Extension Mobility. Idle Logs user out of Extension Idle Mobility. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 52 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 64
a call on hold at a designated Connected "park" number. Puts a call on hold on an active shared line. Connected Allows user to answer a call ringing on another extension by entering the extension number. Idle, Off-Hook (no input) Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 53 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 65
active or on hold. Connected Programmable Softkeys The Cisco SPA 500 Series IP Phones provide six programmable softkeys (fields PSK 1 through PSK 6). These keys can be defined by either a speed dial script or an XML service script. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 54 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 66
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features 3 To configure programmable softkeys: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 In the Programmable Softkeys section, under Programmable - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 67
, when the phone is off hook, or when the phone is connected on a call. You want the outbound call (that is going to the speed dial) to originate from the second extension on the user's phone, not the primary extension. STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 68
Cisco SPA 500 Series IP Phone is not lighting when voice mail is left, or you are not seeing message waiting notifications on your WIP310: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Ext tab. STEP 4 Under Call Feature Settings - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 69
Cisco SPA and Wireless IP Phones Configuring Phone Features 3 • The default ring tone for the extension • Specific ring tones assigned to individual callers in the personal directory. These override the default ring tone. To configure ring tones: STEP 1 Log in to the web administration interface - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 70
SPA 525G) The Cisco SPA 525G supports on-demand ring tones, which means that ring tones are downloaded and played from a TFTP server when a call comes in. To configure: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 71
Cisco SPA and Wireless IP Phones Configuring Phone Features 3 To create a ring tone and upload it to a phone: STEP 1 Open the Ring Tone Utility. STEP 2 Enter the IP address of the phone computer. Enter the file name and press Save. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 60 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 72
Click Admin Login and advanced. STEP 3 Click the Ext tab. STEP 4 Under Call Feature Settings, in the Default Ring field, choose from the following: • No Ring • 1 through 10 • User 1 • User 2 STEP 5 Click Submit All Changes. Configuring RSS Newsfeeds on the Cisco SPA 525G IP Phone The Cisco - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 73
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features 3 To configure newsfeeds: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. STEP 4 Under Web Information Service Settings, you can edit the following fields: - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 74
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features 3 To configure the audio volume settings: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. You can configure the following settings: Parameter Ringer Volume - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 75
Bluetooth: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab. STEP 4 Under Bluetooth Settings, in the Enable BT field, choose yes. STEP 5 Click Submit All Changes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 64 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 76
the Cisco SPA 525G phones: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. STEP 4 Under Supplementary Services, in the Display Text Message on Recv field, choose yes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 77
to access the server. The default is port 80 for the web UI. STEP 6 In the Enable Web Admin Access field, you can enable or disable local access to the Admin Login of the web UI. Defaults to yes (enabled). (For the Cisco SPA 501G, Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 66 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 78
the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Web Serv, choose yes. STEP 5 Click Submit All Changes. Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA 500 Series The Cisco SPA 500 Series IP Phones support - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 79
Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA 500 Series 3 These instructions assume you have the following equipment and services: • A functional LDAP server such as OpenLDAP or Microsoft's Active Directory Server 2003 • A Cisco SPA 500 Series IP - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 80
Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA 500 Series 3 Parameter LDAP Corp Dir Name LDAP Server LDAP Auth Method LDAP Client DN LDAP Username LDAP Password LDAP Search Base Description Enter a free-form text name, such - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 81
Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA 500 Series 3 Parameter LDAP Last Name Filter LDAP First Name Filter LDAP Search Item 3 LDAP Item 3 Filter LDAP Search Item 4 LDAP Item 4 Filter LDAP Display Attrs Description - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 82
Settings (Cisco SPA 500 Series) Configuring BroadSoft Directory The BroadSoft directory service enables users to search and view their personal, group, or enterprise contacts. This application feature uses BroadSoft's Extended Services Interface (XSI). Cisco SPA 500 Series and WIP310 IP Phone - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 83
Cisco SPA and Wireless IP Phones Configuring BroadSoft Settings (Cisco SPA 500 Series) 3 To configure the BroadSoft Directory service: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Broadsoft Settings, configure - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 84
Customizing Cisco SPA and Wireless IP Phones Configuring XML Services 3 This feature is disabled by default. To enable synchronization: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Broadsoft Settings, in the Call - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 85
From Here." To configure the phone to connect to an XML Directory service: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Enter the following information: Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 74 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 86
music on hold if it is part of a system that has a music-on-hold (MOH) server. To configure music on hold: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Ext tab. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 75 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 87
Customizing Cisco SPA and Wireless IP Phones Configuring Extension Mobility with a BroadSoft Server 3 STEP 4 Under Call Feature Settings, in the MOH Server field, enter the user ID or the URL of the MOH streaming audio server. If you enter a user ID (no server), the current or outbound proxy is - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 88
one frame per second if a codec other than G.711 is used for a call or when the user accesses the video monitoring page during a call. To configure the video surveillance feature, perform the steps outlined in the following sections. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 77 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 89
Customizing Cisco SPA and Wireless IP Phones Configuring Video Surveillance on the Cisco SPA 525G 3 Configuring the User Name and Account on the Camera STEP 1 Download and install the software release for the camera that provides video monitoring support. For more information, consult the release - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 90
3 Scroll to the camera from which you want to view and press Monitor or Select. Pressing Call dials the number associated with the camera (see Entering Camera Information Into the Cisco SPA525G Web Administration Interface, page 78). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 79 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 91
4 Configuring SIP, SPCP, and NAT The Cisco SPA 500 Series and Wireless IP Phones use the following protocols: • Session Initiation Protocol (SIP)-Cisco SPA 500 Series, WIP310 • Cisco Smart Phone Control Protocol (SPCP)-Cisco SPA 500 Series This chapter describes how to configure the phone protocols - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 92
overcomes the problem with UDP ports being blocked by corporate firewalls. With TCP, new ports do not need to be opened or packets dropped, because TCP is already in use for basic activities such as Internet browsing or e-commerce. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 81 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 93
each domain into every Cisco IP phone. A simple way to support proxy redundancy is to configure a SIP proxy server in the Cisco IP phone configuration profile. The DNS SRV records instruct the phones to contact a SIP proxy server in a domain named in SIP messages. The phone consults the DNS server - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 94
web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the SIP tab. STEP 4 Under SIP Parameters, make the necessary configuration changes to the fields shown in the following table and click Submit All Changes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 95
a button in an external application. Defaults to no. Hold Package If set to yes, enables support for the BroadSoft Hold Package, which lets users place a call on hold by clicking a button in an external application. Defaults to no. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 84 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 96
Configuring SIP 4 Parameter Description Conference Package If set to yes, enables support for the BroadSoft Conference Package, which enables users to start a conference call by clicking a button in an external application. Defaults to no. Notify Conference If set to yes, the Cisco IP phone - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 97
transfer target before sending REFER to the transferee when initiating a fully-attended call transfer (where the transfer target has answered). Default value is "no," where the call leg is not held. NOTE Not applicable to WIP310. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 86 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 98
to 16 seconds. RFC 3261 Non-INVITE transaction time-out value. Ranges from 0 to 64 seconds. Defaults to 16 seconds. RFC 3261 INVITE final response time-out value for ACK receipt. Ranges from 0 to 64 seconds. Defaults to 16 seconds. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 87 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 99
value is greater than this setting, the maximum value is used. Defaults to 7200 seconds. Interval to wait before the Cisco IP phone retries registration after failing during the previous registration. Do not enter 0. Defaults to 30 seconds. When registration fails with a SIP response code that does - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 100
Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy server that is too busy to process a request (503 Service Unavailable message). If the response message includes a RETRY-AFTER header, the phone waits for the Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 101
RTP Parameters To configure individual RTP parameters: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the SIP tab. STEP 4 Under RTP Parameters, configure the following fields: Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 90 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 102
Delay value in the Info section of the web GUI administration page. It can range from 0 to 255 seconds. Defaults to 0 (recommended). • No UDP Checksum-Select yes if you want the Cisco IP phone to calculate the UDP header checksum for SIP messages. Since this involves computation load, you should - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 103
: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the SIP tab. STEP 4 Under SDP Payload Types, configure the fields shown in the following table and click Submit All Changes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 92 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 104
-Loopback Dynamic RTP-Start-Loopback Dynamic Payload. Defaults to 113. RTP-Start-Loopback Codec RTP-Start-Loopback Codec. Select one of following: G711u, G711a, G726-16, G726-24, G726-32, G726-40, G729a, or G723. Defaults to G711u. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 93 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 105
in SDP. Defaults to G729a. G.729b codec name used in SDP. Defaults to G729ab. G.723 codec name used in SDP. Defaults to G723. NOTE Not applicable to the WIP310 or Cisco SPA 525G. EncapRTP codec name used in SDP. Defaults to encaprtp. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 94 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 106
Buffer Adjustment Controls how the jitter buffer should be adjusted. Select the appropriate setting: up and down, up only, down only, or disable. Defaults to up and down. STEP 5 Under SIP Settings, configure the following fields: Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 95 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 107
is enabled, the Cisco IP phone authenticates the sender when it receives a NOTIFY message with the following requests: • resync • reboot • report • restart • XML-service To use this feature, select yes. Otherwise, select no. Defaults to yes. SIP Proxy-Require The SIP proxy can support a specific - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 108
when the Cisco IP phone sends BYE to terminate stale call legs upon completion of call transfers. Multiple delay settings (Referror, Refer Target, Referee, and Refer-To Target) are configured on this screen. For the Referror Bye Delay, enter the appropriate period of time in seconds. Defaults to - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 109
. Defaults to 0. If this feature is enabled, the IP telephony ignores further 180 SIP responses after receiving the first 183 SIP response for an outbound INVITE. To enable this feature, select yes. Otherwise, select no. Defaults to no. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 110
registration parameters: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Extension tab. STEP 4 Configure the proxy and registration parameters for each extension. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 99 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 111
all outbound requests are sent as the first hop. Select yes for SIP requests to be sent to the outbound proxy within a dialog. This field is ignored if: • Use Outbound Proxy is set to no or • Outbound Proxy is blank Defaults to yes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 100 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 112
failed over to a lower priority server. The phone should have the primary and backup proxy server list via DNS SRV record lookup on the server name. It needs to know proxy priority; otherwise, it does not retry. Defaults to 3600 seconds. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 113
ID. Extension number for this line. Password for this line. Defaults to blank. To use the authentication ID and password for SIP authentication, select yes. Otherwise, select no to use the user ID and password. Defaults to no. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 102 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 114
field, choose SCCP. STEP 5 (Optional) To configure the phone to automatically detect the protocol being used on the network to which it is connected, in the SPA525-auto-detect-sccp field, choose yes. STEP 6 Click Submit All Changes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 103 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 115
, IP address to establish connections over the Internet. NAT is present in many broadband access devices to translate public and private IP addresses. To enable VoIP to co-exist with NAT, some form of NAT traversal is required. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 104 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 116
Translation (NAT) and Cisco IP Phones 4 Some ITSPs provide NAT traversal, but some do not. If your ITSP does not provide NAT traversal, you have several options. • NAT Mapping with Session Border Controller, page 105 • NAT Mapping with SIP-ALG Router, page 105 • Configuring NAT Mapping with - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 117
Translation (NAT) and Cisco IP Phones 4 STEP 1 Click Admin Login and advanced. STEP 2 Click the SIP tab. STEP 3 Under NAT Support Parameters, configure the following: • use a public STUN server or set up your own STUN server. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 106 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 118
) and Cisco IP Phones 4 NOTE Use NAT mapping only if the ITSP network does not provide a Session Border Controller functionality. STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the SIP tab. STEP 4 Under NAT Support Parameters, configure the - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 119
default this is 514). STEP 2 Log on to the phone's web UI. For information about this, see the "Using the Web Administration User Interface" section on page 11. STEP 3 Click Admin Login > Advanced. (For WIP310, click Admin Login.) STEP 4 Click the System tab, then set Debug Server to the IP address - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 120
Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones 4 STEP 8 To collect information about what type of NAT your router uses click the SIP tab and scroll to NAT Support Parameters. STEP 9 Back in the SIP tab, select yes in the STUN Test Enable drop-down box. View - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 121
page 129 Setting Security Features The following features help ensure that calls are secure and authenticated. • "SIP Initial INVITE and MWI Challenge" section on page 111 • "SIP Over TLS" section on page 111 • "SRTP and Securing Calls" section on page 112 Cisco SPA 500 Series and WIP310 IP Phone - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 122
the security of the VoIP network by preventing malicious attacks against the device. To configure SIP INVITE challenge: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click Ext , then scroll to the SIP Settings section. STEP 4 In the - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 123
Configuring Security, Quality, and Network Features Setting Security Features 5 The IP phones use UDP as a standard for SIP transport, but they also support SIP over TLS for added security. To enable TLS for the phone: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 124
30 seconds) and at a reduced level (less than -19 dBm), so it does not interfere with the conversation. You can configure it on the Regional web page under Call Progress Tones. Defaults to 397@-19,507@-19;15(0/2/0,.2/.1/1,.1/2.1/2) Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 113 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 125
Configuring Security, Quality, and Network Features Ensuring Voice Quality 5 Ensuring Voice Quality Voice quality perceived by the subscribers of the IP Telephony service should be indistinguishable from that of the PSTN. Cisco IP phones support several codecs. See: • "Supported Codecs" section on - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 126
Not supported on the WIP310. 4.3 (approx) Bandwidth Requirements Depending on how you have your IP phones configured, each call requires 55 to 110 kbps in each direction. Therefore, using G.729 as the voice codec setting, and with an average business-grade broadband Internet connection supporting - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 127
to the other end. For IP Telephony, speech signals are usually sampled at 8000 samples per second with 12-16 bits per sample. The compression algorithm plays a large role in determining the voice quality of the reconstructed speech Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 116 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 128
Configuring Security, Quality, and Network Features Ensuring Voice Quality 5 signal at the other end. Cisco IP phones support the most popular audio compression algorithms for IP Telephony: G.711 a-law and u-law, G.726, G.729a, G.722 (not supported on WIP310) and G.723.1. (not supported on the SPA - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 129
lowers the voice quality. Cisco IP phones dynamically adjust the size of the jitter buffer according to the network conditions that exist during a call. The minimum jitter buffer size is 30 milliseconds or (10 milliseconds + current RTP frame size), whichever is larger, for all jitter level settings - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 130
1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Ext tab for the extension you want to configure. STEP 4 Under Audio Configuration, configure the following parameters: Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 119 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 131
unspecified. NOTE Not applicable to the WIP310. To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. Enables use of the G.722 codec. Defaults to yes. NOTE Not applicable to the WIP310. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 120 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 132
outbound SDP. Defaults to yes. Silence Supp Enable To enable silence suppression so that silent audio frames are not transmitted, select yes. Otherwise, select no. See "Ensuring Voice Quality" section on page 114. Defaults to no. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 121 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 133
You can configure restricted access domains. If you enter domains, the Cisco IP phones respond to SIP messages only from the entered servers. STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 122 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 134
DSL line, wireless device, or cable modem. All users on an Ethernet share a common connection, so the Ethernet principles supporting multiple users in a LAN combine with the principles of PPP, which apply to serial connections. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 123 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 135
using the IVR. See the "Using IVR on the Cisco SPA 501G IP Phone" section on page 17. Setting a Static IP Address If you configured Static IP as the internet connection type: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab. STEP - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 136
using the IVR. See the "Using IVR on the Cisco SPA 501G IP Phone" section on page 17. Configuring PPPoE Settings If you configured PPPoE as the internet connection type: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab. STEP - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 137
Query. With parallel DNS query mode, the phone sends the same request to all the DNS servers at the same time when doing a DNS lookup, the first incoming reply is accepted by the phone. Defaults to parallel. Not available on WIP310. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 126 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 138
servers to synchronize its time. Defaults to blank. Configuring VLAN Settings Using the IP Phones in a VLAN If you use a VLAN your IP phone voice packets are tagged with the VLAN ID. (This section is not applicable to the WIP310.) If you are using a Cisco switch, Cisco discovery protocol (CDP) is - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 139
algorithm. Choose No Limit, or 0-7 (default 0). The highest priority is 7. The priority applied to all frames, tagged and untagged. The phone modifies the frame priority only if the incoming frame priority is higher than this value. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 128 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 140
if using memory-intensive applications or configurations on the phone when the phone is connected using the VPN. The following restrictions apply: • Only the G.711 Audio Codec is supported. • SRTP for secured audio is not supported. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 129 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 141
Settings (Optional) If the phone will be connecting to the VPN using SPCP, configure these administrative settings using the web administration interface: STEP 1 Log in to the web administration interface. STEP 2 Click the System tab. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 142
the VPN on the phone by pressing the Setup button and choosing Network Configuration > VPN > Connect. To use the phone interface: STEP 1 On the phone, press the Setup button. STEP 2 Scroll to Network Configuration and press Select. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 131 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 143
the web administration interface: - Click Admin Login and advanced. (Not applicable to the SPA 525G in SPCP mode.) Click the Info tab. • Use the phone menu: - Press the Setup button. Scroll to Status and press Select. Scroll to VPN Status and press Select. Cisco SPA 500 Series and WIP310 IP Phone - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 144
documentation, depending on your configuration: • Cisco Small Business IP Telephony Devices Provisioning Guide (service provider login required) • Cisco SPA 9000 Voice System Administration Guide • Service provider documentation Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 133 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 145
via TFTP or HTTP or HTTPS (TFTP or HTTP for WIP310). Remote upgrades are controlled by configuring the desired firmware image URL into the Cisco IP phone via a remote profile resync. Provisioning Configuration from Phone Keypad Remote provisioning can be performed from a phone keypad. After the user - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 146
Settings. STEP 3 Navigate to profile rule. Enter the profile rule in the following format: protocol://server[:port]/profile_pathname For example, to have the WIP310 provisioning done by the Cisco SPA 9000 Voice System, enter: 192.168.2.64/cfg/generic.xml Cisco SPA 500 Series and WIP310 IP Phone - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 147
IP Phone Configuration Profiles 6 SPA 525G STEP 1 Press the Setup tftp://192.168.1.5/spa525.cfg IP Phone Configuration Profiles The IP phone configuration profile defines the parameter values for a specific device. The configuration Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 136 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 148
tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282414147 STEP 2 Click the Profile Compiler (SPC) Tool link. STEP 3 Choose the version of software that is installed on the phones. STEP 4 Follow the links to download the software. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 149
require an admin password to reset the phone to factory defaults by setting the last line parameter to "yes." If you are a service provider with a password, see the Cisco Small Business IP Telephony Devices Provisioning Guide. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 138 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 150
Provisioning web page must be set to yes: Cisco IP phone web UI: Provisioning > Firmware Upgrade > Upgrade Enable: yes Use the following syntax to upgrade firmware on a phone: http://phone-ip-address/admin/upgrade?protocol://servername[:port]]/firmware-path • Protocol defaults to TFTP. • Server name - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 151
used (for example, 69 for TFTP or 80 for HTTP). • Firmware-path defaults to /spa.bin (for example, http://192.168.2.217/ admin/upgrade?tftp://192.168.2.251/spa.bin) for SPA phones and / wip310.img for the WIP310. The firmware-pathname is typically the file name of the binary located in a directory - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 152
-ip-addr/admin/resync?protocol://servername[:port]/profile-pathname • Parameter following resync? defaults to the Profile Rule setting on the web server Provisioning page. • Protocol defaults to TFTP. • Server-name defaults to the host requesting the URL. Cisco SPA 500 Series and WIP310 IP Phone - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 153
IP phone includes an web UI that displays internal configuration and accepts new configuration parameter values. The server also accepts a special URL command syntax for performing remote profile resync and firmware upgrade operations. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 154
phone automatically tries to resync to a specific file on a TFTP server, whose IP address is offered as one of the DHCP-provided parameters. This lets a service provider connect each new Cisco IP phone to a LAN environment configured to Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 155
access to various parameters. The Cisco IP phone firmware provides specific privileges for login to a User account and an Admin account. The Admin account is designed to give the service provider or VAR configuration access to the Cisco IP phone, while the User account is designed to give limited - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 156
root certificate capable of authenticating the device client certificate is given to each service provider. This authentication path allows the provisioning server to reject unauthorized requests for configuration profiles. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 145 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 157
support can contact you if needed. This email address is visible in the CSR. STEP 4 Email the CSR (in zip file format) to the Cisco support person or to [email protected]. The certificate is signed by Cisco and given to you. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 158
Control Timer Values (sec), page 152 • Vertical Service Announcement Codes (SPA 500 Series), page 158 • Miscellaneous Parameters, page 161 • Localizing Your IP Phone, page 162 • Selecting a Display Language, page 165 Cisco IP phones have configurable call progress tones. Parameters for each type of - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 159
Configuring Regional Parameters and Supplementary Services Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones 7 Advanced Scripting for Cadences, Call ,4/offi,4/ fi,4 [,oni,5/offi,5/fi,5 [,oni,6/offi,6/fi,6]]]]]) Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 148 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 160
Configuring Regional Parameters and Supplementary Services Advanced Scripting for Cadences, Call 1: On=forever, with Frequencies 1 and 2 Total Tone Length = 12s Example 3: SIT Tone 985@-16,1428@-16,1777@-16;20(.380/0/1,.380 20s Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 149 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 161
Configuring Regional Parameters and Supplementary Services Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones 7 A RingScript is a mini-script that describes a ring tone. The syntax follows: n=ring-tone-name Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 150 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 162
1: On=2s, Off=4s • Total Ring Length = 60s Example 2: Distinctive Ring (short,short,short,long) 60(.2/.2,.2/.2,.2/.2,1/4) • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 60s Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 151 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 163
after receiving the first SIP 18x response before declaring the remote end is ringing. If a busy response is received during this time, the Cisco IP phone still considers the call as failed and keeps on retrying. Defaults to 0.5. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 152 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 164
sequences. Range: 0-64 seconds. Defaults to 3. Configuring Supplementary Services (Star Codes) The Cisco IP phones provide native support of a large set of enhanced or supplementary services (also known as star codes). A user can enter star codes (such as *21 for call forward, followed by the - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 165
to primary extension only. • Call Forward No Answer Act (*92)-Call forwards if no answer. Applies to primary extension only. • Call Forward No Answer Deact (*93)-Cancels call forward no answer. Applies to primary extension only. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 154 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 166
. • Secure One Call Act (*18)-Prefers to use encrypted media for the outbound call (on this call appearance only). • Secure One Call Deact (*19)-Prefers to use unencrypted media for the outbound call (on this call appearance only). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 155 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 167
processed by the Cisco IP phone. You can delete any * code that you do not want to SPA9000 to process. Feature Dial Services Codes: Tells the Cisco IP phone what to do when the user is listening to the first or second dial tone. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 156 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 168
the Cisco IP phone plays the prompt tone by default. If the * code is not to be followed by a phone number, such as *73 to cancel call forwarding, do not include it in this parameter. In that case, add that * code in the dial plan. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 157 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 169
the user has not subscribed for it or • the service provider intends to support similar service using other means than relying on the Cisco IP phone. Vertical Service Announcement Codes (SPA 500 Series) The SPA 500 Series IP phones support all services that can be activated on a phone (call forward - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 170
Configuring Regional Parameters and Supplementary Services Vertical Service Announcement Codes (SPA 500 Series) 7 When the user enables call waiting service, the IP phone automatically calls "123400@$proxy". When the user disables the call waiting service, IP phone connects to "123401@$proxy". If - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 171
) through G.729a (*02729) -Forces the specified codec for next outbound call. If the specified codec is unavailable, the preferred codecs are used in order, if specified (see the "Configuring Voice Codecs" section on page 119). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 160 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 172
method. Choices are 0, 3, 6, 9, 12, 15, and 18 decibels. Defaults to 12 dB. To help false detection, avoid inband and use OOB. With OOB, the DTMF Playback Length does not matter. If you use inband, use a smaller DTMF Boost value. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 161 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 173
the phone. This setting affects all lines (extensions) on the phone. Defines the location of the dictionary server, the languages available and the associated dictionary. See the "Creating a Dictionary Server Script" section on page 167. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 174
be configured from the web page or through provisioning. This time can be further offset by the Time Offset (HH/mm) parameter, which must be entered in 24-hour format. This parameter can also be configured from the phone's LCD display. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 175
Parameters and Supplementary Services Localizing Your IP Phone 7 NOTE The Time Zone and Time Offset (HH/mm) offset values are not applied to manual time and date setup. Configuring Daylight Savings Time The phone supports auto adjustment for daylight saving time. You must set Daylight Savings Time - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 176
parameter to select the phone's default display language. The value must match one of the languages supported by the dictionary server. The script (dx value) is as follows: • • Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 165 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 177
-16 character sets, which encompass all Eastern and Western European languages. The end user can change the language of the phone on the phone by following these steps: STEP 1 Press the Setup button. STEP 2 Select Language, then press the Select soft button. Cisco SPA 500 Series and WIP310 IP Phone - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 178
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone ua="na"/Dictionary_Server_Script Defaults to blank; tftp://192.168.1.119/ ;d0=English;x0=enS_v101.xml;d1=Spanish;x1=esS_v101.xml / Dictionary_Server_Script Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 179
by a VPN), or other situations, dial plans can be configured on the IP phone using the web administration user interface. For more information on using dial plans on the Cisco SPA 9000 Voice System, see the Cisco SPA 9000 Voice System Administration Guide. See the Appendix C, "Where to Go From Here - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 180
digits with the IP phone's dial plan. (This dial plan is configured in the web administration user interface in the Voice tab, on the tab for each extension (Ext N), under the Dial Plan section.) If the phone is part of a Cisco SPA 9000 system: 3. If the phone dial plan allows the call to process - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 181
Configuring Dial Plans About Dial Plans 8 user to press 3, 5, 6, 7, 8, or *. Enter a period for element repetition. The dial plan accepts 0 or more entries of the digit. For example, 01. allows users to enter 0, 01, 011, 0111, and so on. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 182
Configuring Dial Plans About Dial Plans 8 Digit Sequence Function For sequence substitution, use this format to indicate that certain dialed digits are replaced Enter an asterisk to allow the user to enter Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 171 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 183
a local call. • Local dialing with 3-digit area code and a 7-digit local number EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, [2-9]xxxxxxxxx | 8, xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 ) Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 172 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 184
[2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 ) 9, 011xxxxxx. After the user presses 9, an external dial tone sounds. The user can enter any number that starts with 011, as in an international call from the U.S. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 173 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 185
do not match any digit sequence in the dial plan. The default value is 10 seconds. • The Interdigit Short Timer applies when the dialed digits match one or more candidate sequences in the dial plan. The default value is 3 seconds. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 174 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 186
setting a longer timer, you allow more time for users to enter the digits. • Create a hotline for all sequences on the System Dial Plan EXAMPLE: (P9 | (9,8[2-9]xxxxxx | 9,8,1[29]xxxxxxxxx | 9,8,011xx. | 9,8,xx.|[1-8]xx) Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 175 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 187
Timer that controls the default interdigit timers for all calls. See "Resetting the setting is especially helpful to users such as sales people, who are reading the numbers from business cards and other printed materials while dialing. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 188
plan. EXAMPLE: (9,8[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxxS0 | 9,8,011xx. | 9,8,xx.|[1-8]xx) 9,8,1[2-9]xxxxxxxxxS0 With the timer set to 0, the call is transmitted automatically when the user dials the final digit in the sequence. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 177 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 189
to normal after the call is terminated and the phone is back on-hook. Maximum number length is 63 characters. Defaults to blank (no emergency number). (Not applicable to WIP310.) STEP 8 Click Submit All Changes. The phone reboots. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 178 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 190
to reset the default timer settings for all calls. NOTE If you need to edit a timer setting only for a particular digit sequence or type of call, you can edit the dial plan. See "About Dial Plans," on page 168. STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 191
• Configuring the Asterisk Server for the Cisco SPA 500S, page 184 • Configuring the Cisco SPA 500S, page 185 • Unit/Key Configuration Scripts, page 186 • Attendant Console Parameters, page 190 • Monitoring the Cisco SPA 500S, page 191 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 192
IN AUX OUT Solid Green Solid Red Blinking Red Orange Off Meaning Connects to the phone. Connects to a second Cisco SPA 500S unit (optional) Idle In-use Ringing Solid: not registered. Blinking: configuration error. Not configured Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 181 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 193
3 Configure the Cisco SPA 500S using the web UI. The web server must be connected to the phone to which the Cisco SPA 500S is physically attached. NOTE CTI must be enabled on the phone for an attached Cisco SPA 500S to properly monitor the IP phone's line status when the SIP proxy server type is set - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 194
admin and your password, then Advanced. STEP 4 Click the SIP tab. STEP 5 In the SIP Parameters section, select yes from the CTI Enable drop-down list. STEP 6 Click Submit All Changes. Configuring the BroadSoft Server for the Cisco SPA 500S The BroadSoft server requires you to assign IP phone users - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 195
.conf: [home] exten => 3500,1,Dial(SIP/3500) exten => 3500,hint,SIP/3500 exten => 3500,2,Voicemail,u3500 exten =>3500,1,3,hangup ... In the following example, extension 3500 is used to add Subscribecontext to point to the context. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 184 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 196
: • IP PBX IP address or other hostname • Phone extension numbers To configure the Cisco SPA 500S: NOTE Steps 1 through 4 are only required when the Server Type field is set to SPA9000. These steps are not required for other server types such as BroadSoft and Asterisk. STEP 1 Connect to the web UI - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 197
configuration. The syntax is fnc=blf+cp. • sub-Use this keyword to identify the phones to be monitored). Its value and syntax is stationName@$PROXY, where system variable $PROXY contains the proxy server IP and port (e.g. 192.168.8.101:6060). Cisco SPA 500 Series and WIP310 IP Phone Administration - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 198
in this case is the same as the station name. • vid (optional)- All LEDs on the Cisco SPA 500S use phone extensions that they are assigned to. By default, LEDs on the Cisco SPA 500S are assigned to the first configured extension on the connected phone. You can optionally assign LEDs to any other - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 199
in the Cisco SPA 9000 Voice System Installation and Configuration Guide. The following entry enables speed dialing, BLF monitoring, and call pick up on a Cisco SPA 9000 server with: • IP address 192.168.1.101 • station name phone1 • extension 101 • Cisco SPA 500S unit/key using the phone's extension - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 200
scripts for BLF keys for all users on the monitored list. To configure BLF auto-configuration: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login. STEP 3 Click advanced. STEP 4 Click the Att Console tab. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 189 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 201
phone can have up to two Cisco SPA 500S units attached). Enables or disables the second Cisco SPA 500S unit (each phone can have up to two Cisco SPA 500S units attached). Length of delay before attempting to subscribe. Defaults to 1. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 202
. Monitoring the Cisco SPA 500S To display the status of the Cisco SPA 500S, click the Attendant Console Status link on the GUI. The status of each attendant console attached (Unit 1 and Unit 2) is shown. Parameters are read-only. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 191 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 203
Cisco SPA 500S attendant console unit. Displays the subscription status of the unit/key. The value can be Yes, Fail, or No. No indicates that the feature/function (fnc) of that line does not require a subscription (such as speed dial). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 204
the u field) u=on/off/on/off/etc. This is a user-defined blinking pattern used only when p = ud. It consists of up to 4 pairs of on/off duration in seconds with up to 2 decimal places; each value is separated by a forward slash (/). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 193 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 205
on (default). Example station is engaged in a connected call on this call appearance • Local Ringing: This station is ringing for an incoming call on this call appearance • Local Held: This station has placed this call appearance on hold Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 206
• Registering: The station is attempting registration with the proxy server for the corresponding extension. • Disabled: This line key on this station is disabled • Call Back: A call back (repeat dialing) operation is currently active on this call appearance Cisco SPA 500 Series and WIP310 IP Phone - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 207
B Cisco SPA 500 Series and Wireless IP Phone Field Reference This appendix describes the fields within each section of the following web UI pages: Voice Tab • Info Tab, page 197 • System Tab, page 204 • SIP Tab, page 211 • Provisioning Tab, page 225 • Regional Tab, page 225 • Phone Tab, page 245 • - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 208
applicable to Cisco SPA 525G or WIP310. Indicates the type of internet connection for the phone: • DHCP • Static IP • PPPoE (not applicable to WIP310) Displays the current IP address assigned to the IP phone. Displays the current host name assigned to the IP phone (defaults to SipuraSPA). Displays - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 209
connected to the wireless network. Wireless MAC (Cisco SPA 525G only) Shows the hardware address of the Wireless-G controller. SSID (Cisco SPA 525G only) Shows the SSID, or name of the wireless router to which the phone is connected. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 210
Channel (Cisco SPA Shows the wireless channel being used in the wireless 525G only) connection. Security Mode (Cisco SPA 525G only) Shows if wireless security is configured on the phone (yes or no). Network Configuration (SPCP) Parameter TFTP Server Call Manager Directories URL Services URL - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 211
/3/ 2003 16:43:00. Total time elapsed since the last reboot of the system; for example, 25 days and 18:12:36. Total number of broadcast packets sent. Total number of broadcast packets received. Total number of broadcast bytes sent. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 200 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 212
Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab B Parameter Broadcast Bytes Recv Broadcast Pkts Dropped Broadcast Bytes Dropped RTP Packets Sent RTP Bytes Sent RTP Packets Recv RTP Bytes Recv SIP Messages Sent SIP Bytes Sent SIP Messages Recv SIP Bytes Recv External IP - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 213
call. Codec used for encoding. Codec used for decoding. Direction of the call. Indicates whether the far end has placed the call on hold. Indicates whether the call was triggered by a call back request. Name of the internal phone. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 202 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 214
Loopback Loss Rate Discard Rate Burst Duration Gap Duration Description Phone number of the internal phone. Duration of the call. Number of packets sent. Number of packets received. Control Protocol Extended Reports (RTCP XR). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 203 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 215
describes the fields for the following headings on the System tab: • System Configuration, page 205 • Internet Connection Type and Static IP Settings, page 206 • PPPoE Settings, page 207 • Optional Network Configuration, page 207 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 204 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 216
. Lets you enable or disable local access to the web user interface. Select yes or no from the drop-down menu. Defaults to yes. Password for the administrator. Defaults to no password. Password for the user. Defaults to no password. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 205 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 217
(not applicable to WIP310) If static IP was chosen as the type of internet connection, displays the static IP address assigned to the phone. If static IP was chosen as the type Default router IP address. Blank if DHCP assigned. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 206 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 218
(PPPoE) link. Specifies the service name assigned by the ISP for connecting on a Point-to-Point Protocol over Ethernet (PPPoE) link. Optional Network Configuration Parameter Host Name Description The host name of the IP phone. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 207 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 219
is generated. Zero (0) means no debug information is generated. To log SIP messages, you must set the Debug Level to at least 2. Defaults to 0. IP address or name of primary NTP server. IP address or name of secondary NTP server. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 208 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 220
Wireless IP Phone Field Reference System Tab B Parameter Enable Bonjour Description Enable Bonjour networking that is used by Office Manager and Cisco Configuration Assistant to discover the Cisco IP phones. Choose yes to enable or no to disable. VLAN Settings NOTE Not applicable to the WIP310 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 221
Enable BT VPN Settings Description Set to yes to enable support for Bluetooth devices on the Cisco SPA 525G. Parameter VPN Server VPN User Name VPN Password VPN Tunnel Group Connect on Bootup Description The IP address of the VPN server to which the phone connects. Username configured on the VPN - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 222
outbound REGISTER requests. Defaults to $VERSION. If empty, the header is not included. Macro expansion of $A to $D corresponding to GPP_A to GPP_D allowed. Server header used in responses to inbound responses. Defaults to $VERSION. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 211 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 223
Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab B Parameter SIP Reg User Agent Name SIP Accept Language DTMF Relay MIME Type Hook Flash MIME Type Remove Last Reg Use Compact Header Description User-Agent name to be used in a REGISTER request. If this is not specified, the - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 224
the Cisco IP phone tries to use the same call-ID for registration after the next software reboot. The Cisco IP phone always uses a new random Call-ID for registration after a power-cycle, regardless of this setting. Defaults to no. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 213 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 225
transfer target before sending REFER to the transferee when initiating a fully-attended call transfer (where the transfer target has answered). Default value is "no," where the call leg is not held. NOTE Not applicable to WIP310. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 214 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 226
. Defaults to 30 Minimum registration expiration time allowed from the proxy in the Expires header or as a Contact header parameter. If the proxy returns a value less than this setting, the minimum value is used. Defaults to 1 second. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 227
value sets the lower limit of the REGISTER expires value returned from the Proxy server. This value sets the upper limit of the REGISTER minexpires value returned from the Proxy server in the Min-Expires header. Defaults to 7200. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 216 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 228
Series and Wireless IP Phone Field Reference SIP Tab B Parameter Sub Retry Intvl Description This value (in seconds) determines the retry interval when the last Subscribe request fails. Defaults to 10. NOTE Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy server that - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 229
. Defaults to 0.030. Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the IP phone terminates the call. If value is set to 0, the IP phone ignores the limit on ICMP errors. Defaults to 0. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 218 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 230
no RR. The SDES contains CNAME, NAME, and TOOL identifiers. The CNAME is set to @, NAME is set to (or Anonymous if user blocks caller ID), and TOOL is set to the Vendor/Hardware-platform-software-version (such as Cisco/IP phone-1.0.31(b)). The NTP timestamp used in - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 231
>. Defaults to no. SDP Payload Types The configured dynamic payloads are used for outbound calls only where the IP phone presents the SDP offer. For inbound calls with a SDP offer, the IP phone follows the caller dynamic payload type assignments. The IP phone uses the configured codec names in - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 232
codec name used in SDP. Defaults to PCMU. G711a Codec Name G.711a codec name used in SDP. Defaults to PCMA. G726r16 Codec Name G.726-16 codec name used in SDP. Defaults to G726-16. NOTE Not applicable to Cisco SPA 525G/WIP310. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 221 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 233
codec name used in SDP. Defaults to G729ab. G.729a codec name used in SDP. Defaults to G729a. G.722 codec name used in SDP. Defaults to G722. NOTE Not supported on the WIP310. EncapRTP codec name used in SDP. Defaults to encaprtp. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 222 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 234
to the request source port instead of the VIA sent-by port. Select yes or no from the dropdown menu. Defaults to no. Enables the use of STUN to discover NAT mapping. Select yes or no from the drop-down menu. Defaults to no. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 223 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 235
value is not zero, the RTP port number in all outgoing SIP messages is substituted for the corresponding port value in the external RTP port range. Defaults to blank. Interval between NAT-mapping keep alive messages. Defaults to 15. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 224 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 236
Description Enable or disable the Linksys Key System on the IP phone. Defaults to yes. The multicast address is used by the Cisco SPA 9000 to communicate with the Cisco SPA IP phones. Defaults to 224.168.168.168:6061. Enables or disables auto discovery of the call control server (for example, the - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 237
. Defaults to 420@-16;10(*/0/1). Prompts the user to enter a call forwarding phone number. Defaults to 520@-19,620@-19;10(*/0/1+2). Played when a 486 RSC is received for an outbound call. Defaults to 480@-19,620@-19;10(.5/.5/1+2). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 226 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 238
to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen. Defaults to 914@-16,1371@-16,1777@-16;20(.380/0/ 1,.380/0/2,.380/0/3,0/4/0) Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 227 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 239
. Defaults to 600@-16;.3(.05/0.05/1). Played when an alert occurs. Defaults to 600@-19;.2(.05/0.05/1). Audible notification tone played when a system error occurs. Defaults to 600@-16;.1(.05/0.05/1). NOTE WIP310 and Cisco SPA 525G only. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 240
6. Defaults to60(.2/.4,.2/.4,.2/4). Cadence script for distinctive ring 7. Defaults to 60(4.5/4). Cadence script for distinctive ring 8. Defaults to 60(0.25/9.75) Cadence script for distinctive ring 9. Defaults to 60(.4/.2,.4/2). B Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 229 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 241
more dialed digits would match other as yet incomplete sequences. Range: 0-64 seconds. Defaults to 3. Vertical Service Activation Codes The following Vertical Service Activation Codes are automatically appended to the dial plan. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 230 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 242
busy calls. Defaults to *91. Forwards no-answer calls to the extension specified after the activation code. Defaults to *92. Cancels call forwarding of no-answer calls. Defaults to *93. Enables call waiting on all calls. Defaults to *56. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 243
calls. Defaults to *87. Enables the do not disturb feature. Defaults to *78. Disables the do not disturb feature. Defaults to *79. Makes all outbound calls secure. Defaults to *16. Makes all outbound calls not secure. Defaults to *17. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 244
used for picking up a call from the call park. Defaults to *39. Group Call Pickup Code The star code used for picking up a group call. Defaults to *37. Media Loopback Code The star code used for media loopback. Defaults to *03. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 233 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 245
Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab B Parameter Referral Services Codes Description These codes tell the IP phone what to do when the user places the current call on hold and is listening to the second dial tone. One or more *code can be configured into this - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 246
Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab B Parameter Feature Dial Services Codes Description These codes tell the IP phone what to do when the user is listening to the first or second dial tone. One or more *code can be configured into this parameter, such as *72, - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 247
codec for the associated call. Defaults to *01722. Only one G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio. NOTE Not supported on the WIP310. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 236 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 248
associated call. Defaults to *0172616. NOTE Not applicable to WIP310 or Cisco SPA 525G. Makes this codec the only codec that can be used for the associated call. Defaults to *0272616. NOTE Not applicable to WIP310 or Cisco SPA 525G. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 237 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 249
. NOTE Not applicable to WIP310 or Cisco SPA 525G. Makes this codec the preferred codec for the associated call. Defaults to *01729. Makes this codec the only codec that can be used for the associated call. Defaults to *02729. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 238 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 250
, page 239. Parameter Set Local Date (mm/dd) Description Sets the local date (mm represents the month and dd represents the day). The year is optional and uses two or four digits. NOTE Not applicable to the Cisco SPA 525G. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 239 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 251
00, GMT+02:00, ..., GMT+13:00. Defaults to GMT-08:00. NOTE Found in the Time section for the Cisco SPA 525G. This specifies the offset from GMT to use for the local system time. NOTE Found in the Time section for the Cisco SPA 525G. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 240 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 252
in the range 1-12 (January-December). The value equals [+|-] any value in the range 131. If is 1, it means the on or before the end of the month (in other words the last occurrence of < weekday> in that month). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 241 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 253
Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Defaults to .1. Inband DTMF Boost Controls the amount of amplification applied DTMF signals. Choices are OdB, 3dB, 6dB, 9dB, 12dB, 15dB, or 18dB. Defaults to 12dB. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 254
Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab B Parameter Dictionary Server Script/ SCCP Dictionary Server Script (Cisco SPA 525G) Description filename>; d9=;x9=; Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 243 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 255
-1 for backward compatibility with Cisco SPA900 series phones. If set to UTF-8, line keys and other labels entered via the Web Administration Interface containing UTF-8 characters will be displayed correctly on the phone. (SIP only) Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 244 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 256
that The service provider often hosts a voice mail service. The advantages of hosted voice mail include: • Advanced features such as voice mail to email conversion. • Calls can go to voice mail when the broadband connection is down. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 245 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 257
to the WIP310. On the Cisco SPA 525G, this setting is located in the User tab. See Screen (Cisco SPA 525G), page 281. Choose the font width for the softkey labels to display on your phone. See Customizing Phone Softkeys, page 50. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 246 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 258
Press any key to unlock your phone." A moving phone icon. The station date and time in the middle of the screen. NOTE Not applicable to the WIP310. Screen saver settings are found in the User tab on the Cisco SPA 525G. URL from which to download a .jpg file for the phone logo display. URL from which - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 259
stationname@$PROXY;ext= extension#@$PROXY where: • fnc: function • blf: busy lamp field • cp: call pickup • sub: station name (not needed for speed dial) • ext or usr: extension or user (the usr and ext keywords are interchangeable) Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 248 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 260
IP phone initiates a new subscription. Defaults to 1800. Specifies the length of time to wait to try again if subscription fails. Length of delay before attempting to subscribe. Defaults to 1. Selects the type of server used (Cisco SPA 9000, BroadSoft, or Asterisk). Miscellaneous Line Key Settings - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 261
during the Local Progressing state, where this station is attempting on this call appearance an outgoing call that is in proceeding (i.e. the called number is ringing). Leaving this entry blank indicates the default value of c=r. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 250 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 262
outgoing call). Leaving this entry blank indicates the default value of c=o. LED Pattern when the corresponding extension is trying to register with the proxy server. Leaving this entry blank indicates the default value of c=r;p=s. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 251 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 263
-call-transfer service. Defaults to yes. Enable/disable do-not-disturb service. Defaults to yes. Enable/disable block-anonymous-call service. Defaults to yes. Enable/disable call-back (a.k.a. repeating dialing) service. Defaults to yes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 264
. Defaults to no. Enable/disable the group call pickup service. Defaults to yes. Enable/disable the group call pickup service. Defaults to yes. The extension used for handling ACD calls. Select from 1, 2, 3, 4, 5, or 6. Defaults to 1. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 265
and Wireless IP Phone Field Reference Phone Tab B Parameter Service Annc Serv Web Serv (Cisco SPA 525G only) SMS Serv (Cisco SPA 525G only) Description Enable/disable sending announcement requests to a customer-supplied announcement server. Defaults to no. Enable/disable the web server. Defaults - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 266
Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab B Parameter Ring9 Ring10 Description Ring tone script for ring 9. Defaults to n=Simple5;w=2;c=5. Ring tone script for ring 10. Defaults to n=Office;w=4;c=1. Ring Tone (WIP310) Parameter Keypad Tone Keypad Tone Volume - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 267
the phone should listen on the page group. Only the first two groups with listen set to yes will listen to group pages. If the field is not defined, the default value is no, so you must set this field to listen to the group pages. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 256 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 268
Name Description Set to yes to enable BroadSoft directory for the phone user. Defaults to no. Enter the name of the server; for example, xsp.xdp.broadsoft.com. Name of the directory. Displays on the user's phone as a directory choice. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 269
Service URL URL where the XML Directory is located. XML Application Service Name of the XML application. Displays on the user's phone as a web application choice. XML Application Service URL URL where the XML application is located. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 270
Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab B Lightweight Directory Access Protocol (LDAP) Corporate Directory Search NOTE Does not apply to the WIP310. If using Active Directory with authentication set to MD5, you must first configure the following: • Click the System - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 271
Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab B Parameter LDAP Client DN LDAP Username LDAP Password LDAP Search Base LDAP Last Name Filter LDAP First Name Filter LDAP item. Can be blank if not needed. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 260 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 272
Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab B Parameter LDAP Display Attrs LDAP Number Mapping Description Format of LDAP results display on phone where: • a-Attribute name • cn-Common name • sn-Surname (last name) • telephoneNumber-phone number • n-Display name • t-type - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 273
Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab B Parameter Missed Call Key List Off Hook Key List Dialing Input Key List Progressing Key List Connected Key List Start-Xfer Key List Start-Conf Conferencing Key List Releasing Key List Hold Key List Ringing Key List Shared - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 274
following Ext tab headings: • General, page 245 • Share Line Appearance, page 264 • NAT Settings, page 265 • Network Settings, page 265 • SIP Settings, page 266 • Call Feature Settings, page 269 • Proxy and Registration, page 271 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 263 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 275
line appearance. Number of seconds before the SIP subscription expires. Before the subscription expiration, the phone gets NOTIFY messages from the SIP server on the status of the shared phone extension. Defaults to 60 seconds. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 264 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 276
. Defaults to $PROXY. Network Settings Parameter SIP TOS/DiffServ Value SIP CoS Value Description TOS/DiffServ field value in UDP IP packets carrying a SIP message. Defaults to 0x68. CoS value for SIP messages. Defaults to 3. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 265 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 277
only, or disable. Defaults to up and down. SIP Settings Parameter SIP Transport SIP Port Description Select from UDP, TCP, or TLS. Defaults to UDP. Port number of the SIP message listening and transmission port. Defaults to 5060. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 266 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 278
IP phone authenticates the sender when it receives the NOTIFY resync reboot (RFC 2617) message. To use this feature, select yes. Otherwise, select no. Defaults to yes. The SIP proxy can support a specific extension or behavior when it sees this header from the user agent. If this field is configured - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 279
. Defaults to 0. If this feature is enabled, the IP telephony ignores further 180 SIP responses after receiving the first 183 SIP response for an outbound INVITE. To enable this feature, select yes. Otherwise, select no. Defaults to no. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 280
the caller wishes to block his callerid. Default: yes. NOTE Not applicable to the WIP310. Configure G.729 Annex B settings. NOTE Not applicable to Cisco SPA 525G. Call Feature Settings Parameter Blind Attn-Xfer Enable Description Enables the IP phone to perform an attended transfer operation by - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 281
call, generally in the form of the word "conference" or "user@IPaddress:port". Defaults to blank. Identifies the password used when the Auth Page parameter is set to Yes. This parameter accepts alphanumeric characters. Defaults to blank. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 282
this field is configured with the SIP proxy information. Proxy and Registration Parameter Proxy Description SIP proxy server and port number set by the Service Provider for all outbound requests. For example: 192.168.2.100:6060. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 271 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 283
Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab B Parameter Use Outbound Proxy Outbound Proxy Use OB Proxy In Dialog Register Make Call Without Reg Description Enables an outbound proxy (for example, 172.20.2.1:5060-port is optional) or a domain name such as sip.server.com as - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 284
name. (Using multiple DNS A record per server name does not allow the notion of priority and so all hosts will be considered at the same priority and the phone will not attempt to fall back after a fail over). Defaults to 3600 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 273 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 285
concatenated with the 1024-bit public key of the CA signing the MC of all subscribers in the group. Defaults to blank. Base64 encoded of the 512-bit private key per subscriber for establishment of a secure call. Defaults to blank. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 274 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 286
Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab B Audio Configuration A codec resource is considered as allocated if it has been included in the SDP codec list of an active call, even though it eventually may not be the one chosen for the connection. So, if the G.729a codec is - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 287
the use of the G.726 codec at 32 kbps, select yes. Otherwise, select no. Defaults to yes. To enable the use of the G.726 codec at 40 kbps, select yes. Otherwise, select no. Defaults to yes. NOTE Not applicable to the Cisco SPA 525G. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 276 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 288
volume setting. If the gateway does not accept the value of 0, the DTMF tone is not relayed to the remote end. As a workaround for the phone to interoperate with those gateways, you can change the value to a value greater than 0. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 277 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 289
gateway: • uid - the authentication user-id • pwd - the authentication password • nat - if this parameter is present, use NAT mapping Each parameter is separated by a semi-colon (;). Enable or disable IP dialing. Defaults to no. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 278 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 290
SPA 500 Series and Wireless IP Phone Field Reference User Tab B User Tab This section describes the fields for the following headings on the User tab: • Call Forward, page 279 • Speed Dial, page 280 • Supplementary Services, page 280 • • Web Information Service Settings (Cisco SPA 525G), page 280 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 291
on the WIP310. Speed dial configuration from the WIP310 is done on the phone. You can also configure speed dials on the Cisco SPA 500 Series IP phones; see the User Guide for the phone for more information. Supplementary Services The IP phone provides native support of a large set of enhanced - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 292
Setup button.) Any button press or on/off hook event triggers the phone to return to its normal mode. (The screen shows "Press any key to unlock your phone.") If a user password is set, the user must enter it to exit screen saver mode. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 293
and Display Settings" section on page 32. Select from Default, Download BMP Picture, or Text Logo. Defaults to Default. For more information, see the "Configuring Phone Information and Display Settings" section on page 32. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 282 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 294
Wireless IP Phone Field Reference Attendant Console Tab (Cisco SPA 500 Series) B Parameter Background Picture Type LCD Contrast Back Light Enable Back Light Timer (sec) Description Select from Default, Download BMP Picture, or None. Defaults to Default. For more information, see the "Configuring - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 295
associated with each lighted button on the second Cisco SPA 500S unit. Keywords and values are case-sensitive. The configuration script is described in the "Setting Up the Cisco SPA 500S Attendant Console" section on page 182. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 284 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 296
the function enabled for each key (1-32) on the Cisco SPA 500S unit. Displays the extension assigned to each key (1-32) on the Cisco SPA 500S unit. Displays the subscribe URI configured for each key (132) on the Cisco SPA 500S unit. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 285 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 297
the phone. For more information, see the Cisco Small Business Pro IP Phone SPA 525G User Guide. Call History Displays the call history for the phone. To change the information displayed, select the type of call history from the drop-down list: Cisco SPA 500 Series and WIP310 IP Phone Administration - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 298
Wireless IP Phone Field Reference Cisco SPA 525G-Specific Tabs B • All Calls • Received Calls • Placed Calls • Missed Calls Speed Dials See Speed Dial, page 280. Firmware Upgrade Used to upgrade the firmware for the Cisco SPA 525G. See Upgrading Firmware, page 7. Cisco SPA 500 Series and WIP310 - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 299
/support/downloads, and enter the model number in the Software Search box. Product Documentation IP Phone www.cisco.com/en/US/products/ ps10499/ tsd_products_support_series_home.html Accessories www.cisco.com/en/US/products/ ps10042/ tsd_products_support_series_home.html Cisco SPA 9000 Voice - Linksys WIP310 | SPA500 Series and WIP310 IP Phone Administration Guide - Page 300
www.cisco.com/go/marketplace NOTE For older Cisco IP phone models, such as the Cisco SPA9XX, see the Cisco SPA9XX Phone Administration Guide on cisco.com. This guide covers only the Cisco SPA 500 Series IP phones and the Cisco WIP310. Cisco SPA 500 Series and Wireless IP Phone Administration Guide
Cisco Small Business Pro
IP Phones Models SPA 501G, 502G, 504G, 508G,
509G, 525G, and WIP310
ADMINISTRATION
GUIDE