Mackie 32.8Bus Owner's Manual - Page 57

4. When packing the Console, include: A. A note explaining exactly how to duplicate the problem. (If we cannot duplicate the problem at the Mackie Factory or establish the starting date of your Limited Warranty, we may, at our option, charge for service time.) B. A copy of the sales receipt with price and date showing. C. Your return street address (no P.O. boxes or route numbers, please!). 5. Write the RA number plainly on the outside of the shipping carton. 6. Ship the product in its original shipping carton, freight prepaid to: Mackie Designs 16220 Wood-Red Road N.E. Woodinville, WA 98072 USA To obtain service from an Authorized Mackie Service Center: 1. Call Mackie Designs at 800/258-6883, 8AM to 5PM Monday through Friday (Pacific time) to obtain an RA number and the name and address of your nearest Mackie Authorized 8•Bus Service Center. 2. Make sure that you have a copy of your 8•Bus Series Console sales receipt from the store where you bought the board. It is necessary to establish purchase date and thus determine whether or not your 8•Bus Series Console is still under warranty. If you can't find it, the Authorized Service Center may charge you for repairs even if your 8•Bus Series Console is still covered by Mackie's 1-Year Limited Warranty. 3. Make sure that the problem can be duplicated. If you bring or ship your 8•Bus Series Console to an Authorized Service Center and they can't find anything wrong with it, you may be charged a service fee, plus shipping. 4. If the Mackie Authorized Service Center is located in another city, pack the 8•Bus Series Console and Power Supply in their original shipping cartons (be sure to write the RA number plainly on the outside of the shipping carton). SERVICE 55