Motorola MOTO E User Guide - Page 153

Export Law Assurances, Service & Repairs

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In addition, this Motorola device may include self-contained applications that present supplemental notices for open source packages used in those applications. Export Law Assurances This product is controlled under the export regulations of the United States of America and Canada. The Governments of the United States of America and Canada may restrict the exportation or reexportation of this product to certain destinations. For further information contact the U.S. Department of Commerce or the Canadian Department of Foreign Affairs and International Trade. Service & Repairs If you have questions or need assistance, we're here to help. Go to motorola.com/support, where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at 1-800-734-5870 (United States), 1-888390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada). How to Obtain Service or Other Information 1. Please access and review the online Customer Support section of Motorola's consumer website prior to requesting warranty service. 2. If the Product is still not functioning properly after making use of this resource, please contact the Warrantor listed at the Motorola website or the contact information for the corresponding location. 3. A representative of Motorola, or of a Motorola Authorized Repair Center, will help determine whether your Product requires service. You may be required to download, or otherwise obtain and accept software updates from Motorola or a Motorola Authorized Repair Center. You are responsible for any applicable carrier service fees incurred while obtaining the required downloads. Complying with the warranty process, repair instructions and accepting such software updates is required in order to receive additional warranty support. 4. If the software update doesn't fix the problem, you will receive instructions on how to ship the Product to a Motorola Authorized Repair Center or other entity. 5. To obtain warranty service, as permitted by applicable law, you are required to include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if applicable; (d) your address and telephone number. In the event the Product is not covered by the Motorola Limited Warranty, Motorola will inform the consumer of the availability, price and other conditions applicable to the repair of the Product. To obtain service or other information, please access and review the online Customer Support section of Motorola's consumer website at motorola.com. For Assistance 145

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For Assistance
145
In addition, this Motorola device may include self-contained applications that present supplemental
notices for open source packages used in those applications.
Export Law Assurances
This product is controlled under the export regulations of the United States of America and Canada.
The Governments of the United States of America and Canada may restrict the exportation or re-
exportation of this product to certain destinations. For further information contact the U.S.
Department of Commerce or the Canadian Department of Foreign Affairs and International Trade.
Service & Repairs
If you have questions or need assistance, we’re here to help.
Go to
motorola.com/support
, where you can select from a number of customer care options. You
can also contact the Motorola Customer Support Center at 1-800-734-5870 (United States), 1-888-
390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada).
How to Obtain Service or Other Information
1.
Please access and review the online Customer Support section of Motorola's consumer website
prior to requesting warranty service.
2.
If the Product is still not functioning properly after making use of this resource, please contact the
Warrantor listed at the Motorola website or the contact information for the corresponding
location.
3.
A representative of Motorola, or of a Motorola Authorized Repair Center, will help determine
whether your Product requires service. You may be required to download, or otherwise obtain
and accept software updates from Motorola or a Motorola Authorized Repair Center. You are
responsible for any applicable carrier service fees incurred while obtaining the required
downloads. Complying with the warranty process, repair instructions and accepting such
software updates is required in order to receive additional warranty support.
4.
If the software update doesn’t fix the problem, you will receive instructions on how to ship the
Product to a Motorola Authorized Repair Center or other entity.
5.
To obtain warranty service, as permitted by applicable law, you are required to include: (a) a
copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description
of the problem; (c) the name of your service provider, if applicable; (d) your address and
telephone number. In the event the Product is not covered by the Motorola Limited Warranty,
Motorola will inform the consumer of the availability, price and other conditions applicable to the
repair of the Product.
To obtain service or other information, please access and review the online Customer
Support section of Motorola's consumer website at
motorola.com
.