Netgear MBR1210-1BMCNS MBR1210 Getting Started Guide - Page 11

Your Wi-Fi Network Name SSID and WPA Passphrase have been printed on - external antenna

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TROUBLESHOOTING (cont'd...) FAQs Q: What should I do if my Turbo Hub will not turn on? Make sure that the Turbo Hub power button has been turned on, and that the power cord is correctly connected to your Turbo Hub and a functioning power outlet. If the error persists, you may have a hardware problem and should call Bell Technical support at 1-800-667-0123. Q: Why does the Internet Port light not come on, even though I inserted the SIM card and powered-on the Turbo Hub? Make sure that the SIM card you receive with your Turbo Hub was inserted correctly. (Refer to page 3). Note: You must use the SIM card you received with the Turbo Hub. SIM cards from other devices will not function in the Turbo Hub, and the Turbo Hub SIM card will not function in other devices. Q: Why is the Wi-Fi indicator light off when I connect my device through Wi-Fi? The Wi-Fi radio has been turned off. If you want a Wi-Fi connection with the Turbo Hub, push the Wi-Fi button to turn the Wi-Fi radio back on. Q: What should I do if the Signal Quality indicator light is off or amber? If the Signal Quality light is off, unplug the power cable to the Turbo Hub. Remove the SIM card and then reinsert the SIM card (ensure it is inserted correctly). Plug the power cable back in and wait for the Turbo Hub to restart. If the 2G/3G and/or Internet indicator light is still not on, you may need to call Bell Technical support at 1-800-667-0123. If the Signal Quality light is amber, this means that you may not be receiving a very strong signal. An external antenna may be required in areas with low signal strength. For more details or to speak to Bell Technical support call 1-800-667-0123. Q: Is the Turbo Hub Wi-Fi turned on automatically? Yes, the Turbo Hub has the Wi-Fi functionality turned on by default. You'll need to configure your device (s) to connect to the Turbo Hub Wi-Fi. (Refer to page 6). Q: Does the Turbo Hub offer a secure Wi-Fi setup? Yes, the Turbo Hub Wi-Fi connection has been secured using the WPA protocol. Your Wi-Fi Network Name (SSID) and WPA Passphrase have been printed on the back of your Turbo Hub. 10

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TROUBLESHOOTING
(cont’d...)
FAQs
Q: What should I do if my Turbo Hub will not turn on?
Make sure that the Turbo Hub power button has been turned on, and that the
power cord is correctly connected to your Turbo Hub and a functioning power
outlet. If the error persists, you may have a hardware problem and should call
Bell Technical support at 1-800-667-0123.
Q: Why does the Internet Port light not come on, even though I inserted the SIM
card and powered-on the Turbo Hub?
Make sure that the SIM card you receive with your Turbo Hub was inserted
correctly. (Refer to page 3).
Note: You must use the SIM card you received with the Turbo Hub. SIM cards
from other devices will not function in the Turbo Hub, and the Turbo Hub SIM
card will not function in other devices.
Q: Why is the Wi-Fi indicator light off when I connect my device through Wi-Fi?
The Wi-Fi radio has been turned off. If you want a Wi-Fi connection with the
Turbo Hub, push the Wi-Fi button
to turn the Wi-Fi radio back on.
Q: What should I do if the Signal Quality indicator light is off or amber?
If the Signal Quality light is off, unplug the power cable to the Turbo Hub.
Remove the SIM card and then reinsert the SIM card (ensure it is inserted
correctly). Plug the power cable back in and wait for the Turbo Hub to restart. If
the 2G/3G and/or Internet indicator light is still not on, you may need to call Bell
Technical support at 1-800-667-0123.
If the Signal Quality light is amber, this means that you may not be receiving
a very strong signal. An external antenna may be required in areas with low
signal strength. For more details or to speak to Bell Technical support
call 1-800-667-0123.
Q: Is the Turbo Hub Wi-Fi turned on automatically?
Yes, the Turbo Hub has the Wi-Fi functionality turned on by default. You’ll need
to configure your device(s) to connect to the Turbo Hub Wi-Fi. (Refer to page 6).
Q: Does the Turbo Hub offer a secure Wi-Fi setup?
Yes, the Turbo Hub Wi-Fi connection has been secured using the WPA protocol.
Your Wi-Fi Network Name (SSID) and WPA Passphrase have been printed on the
back of your Turbo Hub.
10