Netgear WAG511 WAG511 User Manual - Page 37

Chapter 3 Troubleshooting Use the information below to solve common problems you may encounter. Also, refer to the knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp. Troubleshooting Tips Table 3-1. Troubleshooting Tips Problem Action The WAG511 LEDs are not lit. The WAG511 is not fully inserted in the CardBus slot, or the WAG511 software is not loaded. • Remove and reinsert the WAG511. • Check the Windows device manager to see if the WAG511 is recognized and enabled. Reload the WAG511 software, if necessary. • Try to install the WAG511 in a different CardBus slot in your computer if one is available. I cannot connect to an access point. The access point is available and there is good signal strength. • Make sure the access point is powered on. • If the access point is WPA-PSK protected, you need the correct WPA-PSK passphrase. Otherwise, the WAG511 will still be connected to the previous access point and you will not be able to change to the WPA-PSK access point. • If the access point is WEP protected (either 64 or 128 bit encryption), you will be prompted to enter the WEP encryption security information. Throughput is only 54 Mbps. The WAG511 Wireless PC Card can operate at faster speeds. You are probably connecting to a standard 802.11g network. The Smart Wizard keeps asking me to save If you change the settings the Smart Wizard offers you the settings. chance to save the changes. To avoid this prompt, simply click Apply before you close the Smart Wizard. Two WAG511 icons are in the system tray. You have an older software version installed on your system and it needs to be removed. See "Removing the WAG511 Software" in Chapter 1 or "Upgrading the WAG511 Software" in Chapter 1. 3-1 v4.0, March 2007