Onkyo A-9555 Owner Manual - Page 18

Troubleshooting If you have any trouble using the A-9755/A-9555, look for a solution here. If you can't resolve the issue yourself, contact your Onkyo dealer. Power Can't turn on the A-9755/A-9555. • Make sure that the power cord is properly plugged into the wall outlet. (page 5) • Unplug the power cord from the wall outlet, wait ten seconds or more, then plug it in again. • By default, pressing the remote controller's [ON] button once does not turn on all of the system components. You need to press the remote controller's [ON] button again. Alternatively, you can set the A-9755/A-9555 so that all components do turn on simultaneously (page 14). The STANDBY indicator is flashing. • The amp protection circuit has been activated. Remove the power cord from the wall outlet immediately and contact your Onkyo dealer. Audio There's no sound or it's very quiet. • When the A-9755 is used as a power amplifier (MAIN IN indicator lights up), the sound from components connected to the preamp is output. To output the sound from a component that's connected to the A-9755, or to use the A-9755 as a preamp, press the [POWER AMP DIRECT (MAIN IN)] button for 3 seconds until the MAIN IN indicator goes off. (page 17) • Make sure that all audio plugs are pushed in all the way (page 11). • Make sure that the inputs and outputs of all components are connected properly. • Make sure that the polarity of the speaker cables is correct and that the bare wires are in contact with the metal part of each speaker terminal (page 10). • Make sure that the correct input source is selected (page 15). • If the Volume indicator flashes slowly, press the remote controller's [MUTING] button to unmute the A-9755/A-9555 (page 15). • Make sure that none of the cables are bent, twisted, or damaged. • To use a turntable with a moving-coil (MC) type cartridge, you need a commercially available MC phono preamp (page 11). • If the Volume indicator flashes quickly, any speakers may not be connected to the A-9755/A-9555. Make sure that the required connection is performed appropriately, and set the [POWER] switch to the ON position again (pages 10, 14). • Verify if the SPEAKERS selector is configured correctly. If "OFF" is selected, no sound will be output from any of the speakers (page 14). Noise can be heard. • Using cable ties to bundle audio cables with power cords, speaker cables, and so on may degrade the audio perfor- mance, so don't bundle them together. • An audio cable may be picking up interference. Try repositioning your cables. The tone controls have no effect. • If the PURE DIRECT indicator lights up, the PURE DIRECT function is on and the tone controls have no effect. Press the [PURE DIRECT] button to turn the function off. The PURE DIRECT indicator will go off (page 16). Remote Controller The remote controller doesn't work. • Make sure that the batteries are installed with the correct polarity (page 5). • Install new batteries. Don't mix different types of batteries or old and new batteries (page 5). • Make sure that the remote controller is not too far away from the A-9755/A-9555 and that there's no obstruction between the remote controller and the A-9755/A-9555's remote control sensor (page 9). • Make sure that the A-9755/A-9555 is not subjected to direct sunshine or inverter-type florescent lights. Relocate if necessary (page 9). • If the A-9755/A-9555 is installed in a rack or cabinet with colored glass doors, the remote controller may not work reliably when the doors are closed (page 9). Can't control other components? • If it's an Onkyo component, make sure that the only an cable won't work. (page 13) cable and analog audio cable are connected properly. Connecting 18