Panasonic KXTG7644 KXTG7622 User Guide - Page 75

Problem, Cause/solution, For assistance, please visit

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Useful Information Problem The handset or base unit does not ring. I cannot make local calls with the handset or base unit using a cellular line. I cannot make or answer cellular calls with the handset or base unit. I can make and answer cellular calls but cannot hear a sound. I cannot switch cellular calls from the unit to the cellular phone. I cannot make a call using the landline. I cannot make long distance calls. Cause/solution R The ringer volume is turned off. Adjust the ringer volume (page 41, 43). R When one handset is selected to ring for cellular calls, other units do not ring. To change the selection, see page 20. R Silent mode is turned on for the handset. Turn it off (page 46). R You need to add your area code when making cellular calls. Store your area code in order to automatically add it to the beginning of the 7-digit phone number when making cellular calls (page 22). R Depending on the cellular phone's compatibility, you may not be able to make or answer cellular calls even if the cellular phone is connected to the base unit. R Make sure that the CELL 1 or CELL 2 indicator lights green and the cellular phone is connected to the base unit (page 21). R If someone is talking on a cellular call or using the headset, you cannot use the cellular feature. There can be only one active Bluetooth connection at a time. R The cellular phone is being used separately from your system. R The Bluetooth technology on your cellular phone may not be functioning normally. Turn off and on your cellular phone. R Disconnect and reconnect the base unit AC adaptor and try again. R Your cellular phone may not support this feature. Refer to the operating instructions of your cellular phone. R The dialing mode may be set incorrectly. Change the setting (page 18). R The handset is too far from the base unit. Move closer and try again. R The cellular line only mode is turned on. Turn it off (page 21). R Make sure that you have long distance service. For assistance, please visit http://www.panasonic.com/help 75

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Problem
Cause/solution
The handset or base unit
does not ring.
R
The ringer volume is turned off. Adjust the ringer
volume (page 41, 43).
R
When one handset is selected to ring for cellular
calls, other units do not ring. To change the
selection, see page 20.
R
Silent mode is turned on for the handset. Turn it off
(page 46).
I cannot make local calls
with the handset or base
unit using a cellular line.
R
You need to add your area code when making
cellular calls. Store your area code in order to
automatically add it to the beginning of the 7-digit
phone number when making cellular calls
(page 22).
I cannot make or answer
cellular calls with the
handset or base unit.
R
Depending on the cellular phone’s compatibility,
you may not be able to make or answer cellular
calls even if the cellular phone is connected to the
base unit.
R
Make sure that the CELL 1 or CELL 2 indicator
lights green and the cellular phone is connected to
the base unit (page 21).
R
If someone is talking on a cellular call or using the
headset, you cannot use the cellular feature.
There can be only one active Bluetooth connection
at a time.
R
The cellular phone is being used separately from
your system.
I can make and answer
cellular calls but cannot
hear a sound.
R
The Bluetooth technology on your cellular phone
may not be functioning normally. Turn off and on
your cellular phone.
R
Disconnect and reconnect the base unit AC
adaptor and try again.
I cannot switch cellular
calls from the unit to the
cellular phone.
R
Your cellular phone may not support this feature.
Refer to the operating instructions of your cellular
phone.
I cannot make a call using
the landline.
R
The dialing mode may be set incorrectly. Change
the setting (page 18).
R
The handset is too far from the base unit. Move
closer and try again.
R
The cellular line only mode is turned on. Turn it off
(page 21).
I cannot make long
distance calls.
R
Make sure that you have long distance service.
For assistance, please visit http://www.panasonic.com/help
75
Useful Information