Pfaff creative 4.0 Owner's Manual - Page 121

Troubleshooting In this troubleshooting guide you will Ànd solutions to the problems you may have with your machine. For further information please contact your local authorized PFAFF® dealer who will be happy to help you. Problem/cause General problems Bobbin alarm does not work? Thread snips does not cut the thread? Fabric does not move? Wrong stitch, irregular or narrow stitch? The needle breaks? Remedy Clean lint from bobbin area and use only the original PFAFF® bobbins approved for this model. Remove stitch plate and clean lint from bobbin area. Enable automatic thread snips in the Settings menu. Make sure that machine is not set in free-motion mode in the Settings menu. Deactivate twin needle or stitch width safety in the Settings menu. Insert needle correctly as described in chapter 2. The machine will not sew? The PFAFF® HD screen is turned off? Icons on the screen are not activated when touched? The sewing and embroidery machine screen and/or function buttons do not respond to touch? Check that all plugs are securely plugged into the machine and into the wall socket. Push bobbin winder lever to sewing position. Touch the screen to activate. Turn off screen saver in the Settings menu. Calibrate the screen. Calibrate is found in the Settings menu. The sockets and function buttons on the machine can be sensitive to static electricity. If the screen does not respond to touch, turn the machine OFF and then ON again. If the problem persists, contact your authorized PFAFF® dealer. Maintenance The machine skips stitches Did you insert the needle properly? Did you insert a wrong needle? Is the needle bent or blunt? Did you thread the machine properly? Is the correct presser foot used? Is the needle too small for the thread? Is the fabric moving up and down with the needle when free-motion sewing or embroidering? Needle thread breaks Did you insert the needle properly? Did you insert a wrong needle? Is the needle bent or blunt? Did you thread the machine properly? Is the needle too small for the thread? Are you using poor thread with slubs or thread which has become dry? Is a correct spool cap used? Is the best spool pin position used? Is the stitch plate hole damaged? Insert needle correctly as described in chapter 2. Use needle system 130/705 H. Insert a new needle. Check how the machine is threaded. Attach correct presser foot. Change the needle. Reduce the presser foot height in the Settings menu. Insert needle correctly as described in chapter 2. Use needle system 130/705 H. Insert a new needle. Check how the machine is threaded. Change the needle to the proper size for the thread. Change to a new higher quality thread purchased from an authorized PFAFF® dealer. Attach a spool cap of the right size for the actual thread spool. Try a different spool pin position (vertical or horizontal). Change the stitch plate. 11:3