Plantronics Voyager 4300 UC User Guide - Page 13

Troubleshooting How do I pair my headset to a mobile device? How do I pair my headset to a computer or laptop? Why should I use the USB Bluetooth adapter instead of my computer's Bluetooth? See Pair to mobile device. Plug in the USB Bluetooth adapter to your computer or laptop. The adapter is paired to your headset and connects to computer audio. See Connect to PC. Your USB Bluetooth adapter provides the best connection, softphone functionality and acoustic sound quality through your headset. See Connect to PC, Configure USB adapter. How do I pair my USB Bluetooth adapter to another supported Poly audio device? Poly Lens Desktop App is required to pair your BT700 USB Bluetooth adapter to another device. Your Bluetooth adapter remembers up to 2 supported Poly audio devices, but connects to only one at a time. See Pair USB adapter again. Can I connect my headset to a mobile phone and computer at the same time? Yes, your headset can connect to mobile and PC. Your headset remembers up to 8 devices, but connect to up to 2 devices at a time. That includes the USB Bluetooth adapter. The headset audio is not working as expected when connected to my computer. • During a call, nobody can hear me • During a call, I can't hear anybody Check the following: • To configure the headset sound on your computer, see Configure USB adapter. • Ensure that only one softphone application is opened at a time. • Music is not coming through my headset • For best performance, ensure your headset firmware • When I play music and a call comes in, the is up-to-date. See Update your Poly device. music is too loud or doesn't pause My headset call control is not working as Check the following: expected when on a softphone call. • For best performance, ensure your headset firmware is up-to-date. See Update your Poly device. • Ensure that only one softphone application is opened at a time. • If required to enable headset control (answer/end and mute) functionality, ensure you have Poly Lens Desktop App installed. See Load software. • Select your softphone application in Poly Lens Desktop App. (Teams model only) How do I interact • Tap the headset Call button to quickly open and use with Microsoft Teams using my headset? Microsoft Teams. See Launch Microsoft Teams. • Set your target softphone by going to Poly Lens Desktop App (Teams model only) Does my Microsoft Teams-enabled headset work with other softphones? Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Poly Lens Desktop App. 13