Plantronics Voyager Focus 2 User Guide - Page 13

Troubleshooting The headset audio is not working as expected when connected to my • To configure the headset sound on your computer, see Configure for media. computer. • During a call, nobody can hear me • Ensure that only one softphone application is opened at a time. • During a call, I can't hear anybody • For best performance, ensure your headset firmware • Music is not coming through my headset is up-to-date. See Update firmware. • When I play music and a call comes in, the music is too loud or doesn't pause My headset call control is not working as Check the following: expected when on a softphone call. • For best performance, ensure your headset firmware is up-to-date. See Update firmware. • Ensure that only one softphone application is opened at a time. • If required to enable headset control (answer/end and mute) functionality, ensure you have Poly Lens Desktop App installed. See Load software. • Select your softphone application in Poly Lens Desktop App. (Teams model only) How do I interact with Microsoft Teams? • Tap the headset Call button to quickly open and use Microsoft Teams. See Launch Microsoft Teams. • Set your target phone by going to Poly Lens Desktop App (Teams model only) Does my Microsoft Teams-enabled headset work with other softphones? Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Poly Lens Desktop App. When you configure another softphone, the Call button: • doesn't interact with Teams • doesn't go to Teams notifications • will not launch Cortana The headset audio is cutting out during softphone calls. • You may be experiencing Bluetooth density issues. Use density-friendly corded mode. See Corded mode (audio over USB). The headset talk time is not accurate. • Deplete your headset battery and then fully charge to reset the accuracy of the talk time prompts. 13