RCA DRC99381E DRC99381E Product Manual - Page 7

Maintenance Troubleshooting Guide Cleaning the Disc A defective or soiled disc inserted into the unit can cause sound to drop out during playback. Handle the disc by holding its inner and outer edges. • Do NOT touch the surface of the unlabeled side of the disc. • Do NOT stick paper or tape on the surface. • Do NOT expose the disc to direct sunlight or excessive heat. • Clean the disc before playback. Wipe the disc from the center outward with a cleaning cloth. • NEVER use solvents such as benzine or alcohol to clean the disc. • Do NOT use irregular shaped discs (example: heart shaped, octagonal, etc.). They may cause malfunctions. Cleaning the Unit • Be sure to turn the unit off and disconnect the AC power adapter before cleaning the unit. • Wipe the unit with a dry soft cloth. If the surfaces are extremely dirty, wipe clean with a cloth that has been dipped in a weak soapand-water solution and wrung out thoroughly, then wipe with a dry cloth. • Never use alcohol, benzine, thinner, cleaning fluid or other chemicals. Do NOT use compressed air to remove dust. Important Note • Before transporting the unit, remove the disc from the disc compartment. No power. • Ensure the AC power adapter is connected. • The unit is not turned on. No sound or only a very low-level sound is heard. • The volume control is located on the side of the unit - please try EN adjusting this. • The system is in pause mode. Press the button to return to normal play mode. • The unit is in fast-forward or fast-reverse mode. Press the button to return to normal play mode. • Make sure the AUDIO/VIDEO output connections are correct. • The DTS DVD cannot be decoded to have speaker output. • The unit is too hot; shut off the unit for 30 minutes to cool it down. No picture. • The region number of the disc doesn't match the region number of this unit. The picture is not clear. • Clean the disc. • The disc is scratched. Severe hum or noise is heard. • The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol. • Clean the disc. The disc does not play. • There is no disc inside ("No Disc" appears on the screen). • Insert the disc correctly with the playback side facing down. • Clean the disc. • A non-NTSC disc has been inserted. The unit and disc region number are incompatible. • Condensation may have formed inside the unit due to a sudden change in temperature. Wait about an hour for it to clear and try again. Need More Help? Please visit online help at http://www.RCAav.com 7