Ricoh IM 4000 User Guide - Page 277

When a Message Appears While Using the Scanner Function Message Cause Solution and reference "Authentication with the destination has failed. Check settings. To check the current status, press [Scan Files Status]." The user name/ password of SMTP authentication specified when sending the e-mail are incorrect. Select the destination in the address book, press [Edit], and check the setting in [Destinations] tab [Email Address]. The user ID/password specified on the destination folder in Send to Folder are incorrect. • Select the forwarding destination in the address book, press [Edit], and check the information registered in [Destinations] tab [Folder] [Folder Authentication Info]. • Adding "@domain-name" behind the user name may resolve the problem. • When a login password is not specified on your computer, specify a login password on the computer and register it to the machine. "Cannot access the Memory Storage Device." An SD card or USB flash memory device is unavailable for use. • Check that the external media is formatted in FAT16 or FAT32, and write encryption or protection is not enabled on the media. • Check that the external media is not corrupted or damaged. "Cannot detect original size. Select scan size." An original is not placed correctly on the machine. Place the original correctly. When you place an original on the exposure glass, the machine detects the original size by opening and closing the exposure glass cover or ADF. Open the cover or ADF by more than 30 degrees when placing an original. An original with a difficult-to-detect size even in the regular size is placed on the machine. When scanning an original with a difficult-todetect size, specify [Send Settings] [Scan Size]. page 215 "Sizes Detectable with Auto Paper Select" An original with a When scanning an original with a custom size, custom size is placed on specify the original size in [Send Settings] the machine. [Scan Size] [Custom Size]. 275