Samsung 1701MP User Manual (ENGLISH) - Page 39

Problems related to Audio, Problems related to Remote Control

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Troubleshooting - Problems and Solutions Problems Picture image is unstable and vibrates. Ghost images are shown in the picture. The image is too light or too dark Screen color is inconsistent. Color image is distorted with dark shadows. White color is poor. Power Indicator blinks green. Screen is blank and power indicator light is steady green or blinks every 0.5 or 1 seconds The monitor front control buttons do not respond. Solutions z Check if the resolution and frequency set for the computer video card falls in the range supported by the monitor. If not, reset them referring to the current Information under the monitor menu and Preset Timing Modes. z Adjust the Brightness and Contrast. (Refer to the Brightness, Contrast) z Adjust color using User Mode under OSD Color Adjustment menu. z The monitor is currently saving the changes made in settings to the OSD memory. z The monitor is using its power management system. z Move the computer's mouse or press a key on the keyboard z Check if OSD Lock/Unlock is on by pressing Menu button. z If the problem persists, contact the service center. 3. Problems related to Audio Problems related to audio signals and their solutions are listed below. Problems No sound Sound level is too low. Solutions z Ensure that the audio cable is firmly connected to both the audio-in port on your monitor and the audio-out port on your sound card. (Refer to the Connecting Your Monitor) z Check the volume level. (Refer to the Volume) z Check the volume level. (Refer to the Volume) z If the volume is still too low after turning the control to its maximum, check the volume control on the computer sound card or software program. 4. Problems related to Remote Control Problems related to the remote control and their solutions are listed. Problems The remote control buttons do not respond. Items to check z Check the battery polarities (+/-). z Check if the batteries have been exhausted. z Check if the power is on. z Check if the power cord is securely connected. z Check if a special fluorescent or neon lamp is on in the vicinity.

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Problems
Solutions
Troubleshooting -
Problems and Solutions
Picture image is unstable and
vibrates.
Check if the resolution and frequency set for the computer
video card falls in the range supported by the monitor. If not,
reset them referring to the current
Information
under the
monitor menu and
Preset Timing Modes
.
Ghost images are shown in the
picture.
The image is too light or too dark
Adjust the Brightness and Contrast.
(Refer to the
Brightness
,
Contrast
)
Screen color is inconsistent.
Adjust color using
User Mode
under OSD Color Adjustment
menu.
Color image is distorted with
dark shadows.
White color is poor.
Power Indicator blinks green.
The monitor is currently saving the changes made in settings
to the OSD memory.
Screen is blank and power
indicator light is steady green or
blinks every 0.5 or 1 seconds
The monitor is using its power management system.
Move the computer's mouse or press a key on the keyboard
The monitor front control buttons
do not respond.
Check if
OSD Lock/Unlock
is on by pressing Menu button.
If the problem persists, contact the service center.
3. Problems related to Audio
Problems related to audio signals and their solutions are listed below.
Problems
Solutions
No sound
Ensure that the audio cable is firmly connected to both the
audio-in port on your monitor and the audio-out port on your
sound card. (Refer to the
Connecting Your Monitor
)
Check the volume level. (Refer to the
Volume
)
Sound level is too low.
Check the volume level. (Refer to the
Volume
)
If the volume is still too low after turning the control to its
maximum, check the volume control on the computer sound
card or software program.
4. Problems related to Remote Control
Problems related to the remote control and their solutions are listed.
Problems
Items to check
The remote control buttons do
not respond.
Check the battery polarities (+/-).
Check if the batteries have been exhausted.
Check if the power is on.
Check if the power cord is securely connected.
Check if a special fluorescent or neon lamp is on in the
vicinity.