Samsung 959NF User Manual (user Manual) (ver.1.0) (English) - Page 67

MouScreen Q &

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Troubleshooting Q&A 2. MouScreen Q & A Question I cannot run the program. User's Manual Answer Check to ensure the USB port of the monitor is connected to a root port or a hub USB port connected to the computer. If not connected properly, the MouScreen program will not run, displaying the following message: If you see the above message even when the monitor port is correctly connected to the computer, this means the operating system does not recognize the USB monitor. In this case, disconnect and then reconnect the USB port/cable before running the program. The operating system should now recognize the USB monitor. The screen condition has changed drastically while being adjusted. Make sure you close the MouScreen program before changing the vertical frequency or resolution. Do not run the MouScreen program together with OSD. Otherwise, the program may not work properly as data stored in the monitor may be different from those in the program. If you close and rerun the program, it will work properly because it reads the modified data while reloading. The Highlight Zone does not appear even though I have turned the Highlight Zone on. Check to see if the Contrast value of the Highlight Zone is 0 or if you changed the mode without closing the program. To protect the monitor life, the Highlight Zone automatically turns Off after three hours of constant use, and may not be reflected in the program. Check if three hours has elapsed since you turned it on. In this case, you would simply turn it on again, selecting the On checkbox.

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User’s Manual
Troubleshooting
Q&A
2. MouScreen Q & A
Question
Answer
I cannot run the program.
Check to ensure the USB port of the monitor is connected
to a root port or a hub USB port connected to the computer.
If not connected properly, the MouScreen program will not
run, displaying the following message:
If you see the above message even when the monitor port
is correctly connected to the computer, this means the
operating system does not recognize the USB monitor. In
this case, disconnect and then reconnect the USB
port/cable before running the program. The operating
system should now recognize the USB monitor.
The screen condition has changed
drastically while being adjusted.
Make sure you close the MouScreen program before
changing the vertical frequency or resolution. Do not run the
MouScreen program together with OSD.
Otherwise, the program may not work properly as data
stored in the monitor may be different from those in the
program.
If you close and rerun the program, it will work properly
because it reads the modified data while reloading.
The Highlight Zone does not appear
even though I have turned the Highlight
Zone on.
Check to see if the Contrast value of the Highlight Zone is 0
or if you changed the mode without closing the program.
To protect the monitor life, the Highlight Zone automatically
turns Off after three hours of constant use, and may not be
reflected in the program. Check if three hours has elapsed
since you turned it on. In this case, you would simply turn it
on again, selecting the On checkbox.