Samsung HW-Q950A/ZA User Manual - Page 33

• There may be sound jitter or delays when the Soundbar is near an instrument or electrical device that can cause radio interference. Place the Soundbar far from such devices that can cause radio interference. (E.g., wireless router) • Change the TV network connection status from wireless to wired. The Subwoofer volume is too low • The original volume of the content you are playing may be low. Try adjusting the Subwoofer level. (See page 10.) • Bring the Subwoofer speaker closer to you. In case the TV is not connected via HDMI TO TV (eARC/ARC) • Check whether the HDMI cable is correctly connected to the ARC terminal. (See page 17.) • Connection may not be possible due to the connected external device (set-top box, game machine, etc.). Directly connect the Soundbar. • HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Settings ( ) → General → External Device Manager → Anynet+ (HDMI-CEC) ON) • To connect with eARC, the eARC function in the TV menu should be set to On. (Samsung TV: Home ( ) → Settings ( ) → Sound → Expert Settings → HDMI-eARC Mode (Auto)) There is no sound in when connecting to the TV in HDMI TO TV (eARC/ARC) mode • Your device is unable to play the input signal. Change the TV's audio output to PCM or Dolby Digital. (For a Samsung TV: Home ( ) → Settings ( ) → Sound → Expert Settings → Digital Output Audio Format) Soundbar will not connect via Bluetooth. • When connecting a new device, switch to "BT PAIRING" for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.) • If the Soundbar is connected to another device, disconnect that device first to switch the device. • Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Settings ( ) → Sound → Sound Output → Bluetooth Speaker List) • The automatic TV connection may be disabled. While the Soundbar is in "BT READY", press and hold the button on the Soundbar remote control for 5 seconds to select ON-TV CONNECT. If you see OFF-TV CONNECT, press and hold button again for 5 seconds to switch the selection. • Remove and reconnect the power plug, then try again. • Initialize the product and try again. (See page 32.) Sound drops out when connected via Bluetooth. • Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc. • If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar. • If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use. Soundbar will not connect to Wi-Fi. • Check whether your wireless router is on. • Turn off the router, turn it back on, and then try again. • The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible. • If your wireless router is new, you will need to reconfigure the speaker's network settings. The soundbar does not turn on automatically with the TV. • When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV. The AVA function is not available in the following cases. • The AVA function will not be available using Q-symphony function. • The AVA function will not be available when the microphone is turned off. The Auto EQ tuning process failed. • Tuning process may fail if there is a sound output from the Soundbar or any external noise during the tuning process. Proceed the tuning process in a quiet environment. • Do not manipulate the Soundbar during the tuning process. ENG - 33