Samsung NE58K9850WS/AA User Manual - Page 4

Samsung Smart Home Samsung Smart Home Troubleshooting If you encounter a problem with the product, review the table below and try the suggestions. If you're still having trouble after trying the suggested solutions, call Samsung at 1-800-SAMSUNG (1-800-726-7864). Problem The Samsung Smart Home app • is not found at the Google Play Store or Apple App Store. • The Samsung Smart Home app • is installed but does not work. • The Samsung Smart Home • app is installed but does not connect to the oven. • • The Log in to my Samsung • account has failed. • Action In the Play Store or App Store, enter "Samsung Smart Home" in the search box to search for the application. Be aware that it might not be first in the result list. The Samsung Smart Home app is only compatible with Android devices running Android OS 4.0 (ICS) or later and iOS devices running iOS 7 or later. The Samsung Smart Home app supports only compatible Samsung models. The previous Samsung Smart Oven app is not compatible with Samsung Smart Home-compliant devices. Press the Smart Control button on the range's display panel. Make sure the Easy Connection icon appears indicating the range is connected. Make sure your Wi-Fi router is ON and connected to the Internet. (See your router's user manual for more information.) Make sure your oven is within the range of your W-iFi network. Use the Recover feature to reset your account. Create a new account by selecting the Sign up option. 4 English Smart_home_App_DG68-00736A-01_EN+MES+CFR.indb 4 Problem An information message • appears while Easy Connection is in process. My smartphone connected • to my range without any problems but remote control is not working. • • The wireless network • connection failed. Action This may happen because of the distance from the AP (router) or because of electrical or non-electrical interference. Try again in a moment. Make sure the Easy Connection icon is lit on the range's display panel. Press the Smart Control button on the range if it is not. Try restarting the Samsung Smart Home app or reconnect your phone to your Wi-Fi network. Unplug your router, wait at least one minute, and plug it back in. Make sure the router boots up completely before trying to connect to your range. This process might take few minutes. This product does not support the 5GHz wireless band. Please use a router that supports the 2.4GHz wireless band or a dual band router that supports the 2.4GHz and 5GHz bands. DG68-00736A-01 3/16/2016 11:19:14 AM