Samsung RF22K9381SG User Manual - Page 65

Samsung Smart Home Symptom Could not find "Samsung Smart Home" in the app market. The Samsung Smart Home app fails to operate. The Samsung Smart Home app is installed but is not connected to my refrigerator. Could not log into the app. An error message appears when I try to register my refrigerator. The Samsung Smart Home app is successfully connected to my refrigerator but does not run. Action • The Samsung Smart Home app is available for smartphones that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher. • The Samsung Smart Home app is available on applicable models only. • The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models. • You must log into your Samsung account to use the app. • Make sure that your router is operating normally. • If the Wi-Fi icon on the refrigerator's display is off, this indicates that no network connection has been established yet. In this case, use the Samsung Smart Home app to connect and register your refrigerator to the access point (AP) of your house. • You must log into your Samsung account to use the app. • If you don't have a Samsung account, follow the app's onscreen instructions to create one. • Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again. • Exit and restart the Samsung Smart Home app, or disconnect and reconnect the router. • Unplug the power cord of the refrigerator, and plug it again after 1 minute. Troubleshooting Untitled-8 65 English 65 2016-03-30 1:29:24