Samsung RF23HCEDBWW User Manual Ver.0.1 (English, French, Spanish) - Page 43

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troubleshooting PROBLEM SOLUTION Auto close system does not work with the freezer door. • Is there an imbalance between the right and left parts of the door? • Open and close the door smoothly 1~2 times. After you do this, the auto close system usually works properly again. • Try opening the door smoothly to avoid unbalancing the right and the left part of the door. Condensation or water drops forms on both sides of fridge door's central part. • Condensation or water drops may form if the humidity is too high while the refrigerator is operating. • If condensation or water drops appears on both sides of fridge door's central part, turn the Energy Saver mode off after removing the condensation. (See the explanation of the Energy Saver button in "Using the Control Panel" on page 21.) What Do I Need to Use the E-Smart and Smart Grid functions? • To use the Smart Grid (Demand Response) and E-Smart function on your Refrigerator, you need the following devices and apps: -- Devices: 1) Wireless Router, 2) Samsung E-Smart Refrigerator, 3) Smartphone (Recommended: Galaxy S4,Galaxy Note3/ Android OS Jelly bean) -- Applications: 1) "Samsung E-Smart App" from the Google Play Store or Samsung Apps. You also need to: • Connect the Refrigerator and the Smartphone to the same Wi-Fi network in your home. • Install and run Samsung E-Smart App on your Smartphone (to use the Samsung E-Smart function). • In addition, to use the Smart Grid (Demand Response) function, you must Register for the service with your electric company. The company must have an EMS (Energy Management System) that supports SEP (Smart Energy profile). Why isn't the E-Smart function working normally? • Confirm that the router in your home and the Internet are working properly. -- Connect a Smartphone to the router (AP, Access Point), and then confirm that you can browse the Internet on the phone. • Confirm that refrigerator is connected to the AP. -- Check the E-Smart icon on the PANEL of refrigerator. If the refrigerator is connected, the icon will be on. • Confirm that the refrigerator and Smart Phone are connected to the same router. Why isn't the Delay Defrost Capability working normally? • Confirm that the router in your home and the Internet are working properly. -- Connect a Smartphone to the router (AP, Access Point), and then confirm that you can browse the Internet on the phone. • Confirm that the area where you live is properly entered into the Smart phone App. • Confirm that the Smart Grid function works correctly. (Check the PANEL. L3 andL4 should not be displayed on the PANEL.) DA68-02954A-01.indb 43 English - 43 14. 2. 17. �� 11:17

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English - 43
TROUBLESHOOTING
PROBLEM
SOLUTION
Auto close system
does not work with
the freezer door.
•
Is there an imbalance between the right and left parts of the door?
• Open and close the door smoothly 1~2 times.
After you do this, the auto close system usually works properly again.
•
Try opening the door smoothly to avoid unbalancing the right and the left part of the
door.
Condensation or
water drops forms
on both sides
of fridge door’s
central part.
•
Condensation or water drops may form if the humidity is too high while the
refrigerator is operating.
•
If condensation or water drops appears on both sides of fridge door’s central part,
turn the Energy Saver mode off after removing the condensation.
(See the explanation of the Energy Saver button in “Using the Control Panel” on page
21.)
What Do I Need to
Use the E-Smart
and Smart Grid
functions?
• To use the Smart Grid (Demand Response) and E-Smart function on your
Refrigerator, you need the following devices and apps:
-
Devices: 1) Wireless Router, 2) Samsung E-Smart Refrigerator, 3) Smartphone
(Recommended: Galaxy S4,Galaxy Note3/ Android OS Jelly bean)
-
Applications: 1) “Samsung E-Smart App” from the Google Play Store or Samsung
Apps.
You also need to:
•
Connect the Refrigerator and the Smartphone to the same Wi-Fi network in your
home.
•
Install and run Samsung E-Smart App on your Smartphone (to use the Samsung
E-Smart function).
•
In addition, to use the Smart Grid (Demand Response) function, you must Register for
the service with your electric company.
The company must have an EMS (Energy Management System) that supports SEP
(Smart Energy profile).
Why isn’t the
E-Smart function
working normally?
•
Confirm that the router in your home and the Internet are working properly.
-
Connect a Smartphone to the router (AP, Access Point), and then confirm that you
can browse the Internet on the phone.
• Confirm that refrigerator is connected to the AP.
-
Check the E-Smart icon on the PANEL of refrigerator.
If the refrigerator is connected, the icon will be on.
•
Confirm that the refrigerator and Smart Phone are connected to the same router.
Why isn’t the Delay
Defrost Capability
working normally?
•
Confirm that the router in your home and the Internet are working properly.
-
Connect a Smartphone to the router (AP, Access Point), and then confirm that you
can browse the Internet on the phone.
•
Confirm that the area where you live is properly entered into the Smart phone App.
• Confirm that the Smart Grid function works correctly.
(Check the PANEL. L3 andL4 should not be displayed on the PANEL.)
DA68-02954A-01.indb
43
14. 2. 17.
�� 11:17