Samsung RH25H5611SG User Manual - Page 31

Troubleshooting

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troubleshooting Troubleshooting PROBLEM The refrigerator does not work at all or it does not chill sufficiently. The food in the fridge is frozen. You hear unusual noise or sounds. The front corners of the appliance are hot and condensation is occurring. Ice is not dispensing. SOLUTION • Check that the power plug is properly connected. • Is the temperature control on the display panel set to the correct temperature? Try setting it to a lower temperature. • Is the refrigerator in direct sunlight or located too near a heat source? If so, it may not be able to cool sufficiently. Install it in a location that is out of direct sunlight and not near a heat source. • Is the back of the refrigerator too close to the wall, preventing proper ventilation? If so, it may not be able to cool sufficiently. Keep it an appropriate distance from the wall. • Is there too much food inside so that the food is blocking the outlet vent? To keep the refrigerator at a suitable temperature, do not fill the refrigerator with too much food. • Is the temperature control on the display panel set to the correct temperature? Try setting it to a warmer temperature. • Is the temperature in the room very low? • Did you store the food with a high water content in the coldest part of the fridge? Try moving those items into the body of the fridge instead of keeping them in the CoolSelect Zone™ drawer. • Check that the refrigerator is level and stable. • Is the back of the refrigerator too close to the wall and therefore keeping air from circulating? • Was anything dropped behind or under the refrigerator? • A "ticking" sound is heard from inside the refrigerator. This is normal and occurs because various accessories are contracting or expanding in relation to the temperature of the refrigerator interior. • Some heat is normal as anti-condensators are installed in the front corners of the refrigerator to prevent condensation. • Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long time. • Did you wait for 12 hours after installation of the water supply line before making ice? It may take longer to make ice if it is not sufficiently cool, such as when first installed. • Is the water line connected and the shut-off valve open? • Did you manually stop the ice making function? Make sure Ice Type is set to Cubed or Crushed. • Is there any ice blocked within the ice maker bucket? • Is the freezer temperature too warm? Try setting the freezer temperature lower. English - 31 DA68-02981J-00.indb 31 14. 11. 25. �� 10:27

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English - 31
TROUBLESHOOTING
Troubleshooting
PROBLEM
SOLUTION
The refrigerator
does not work at
all or it does not
chill sufficiently.
•
Check that the power plug is properly connected.
•
Is the temperature control on the display panel set to the correct
temperature?
Try setting it to a lower temperature.
•
Is the refrigerator in direct sunlight or located too near a heat source?
If so, it may not be able to cool sufficiently. Install it in a location that is out
of direct sunlight and not near a heat source.
•
Is the back of the refrigerator too close to the wall,
preventing proper
ventilation?
If so, it may not be able to cool sufficiently. Keep it an appropriate
distance from the wall.
•
Is there too much food inside so that the food is blocking the outlet vent?
To keep the refrigerator at a suitable temperature, do not fill the
refrigerator with too much food.
The food in the
fridge is frozen.
•
Is the temperature control on the display panel set to the correct
temperature?
Try setting it to a warmer temperature.
•
Is the temperature in the room very low?
•
Did you store the food with a high water content in the coldest part of the
fridge?
Try moving those items into the body of the fridge instead of keeping them
in the CoolSelect Zone™ drawer.
You hear unusual
noise or sounds.
•
Check that the refrigerator is level and stable.
•
Is the back of the refrigerator too close to the wall and therefore keeping
air from circulating?
•
Was anything dropped behind or under the refrigerator?
•
A “ticking” sound is heard from inside the refrigerator. This is normal and
occurs because various accessories are contracting or expanding in
relation to the temperature of the refrigerator interior.
The front corners
of the appliance
are hot and
condensation is
occurring.
•
Some heat is normal as anti-condensators are installed in the front
corners of the refrigerator to prevent condensation.
•
Is the refrigerator door ajar? Condensation can occur when you leave the
door open for a long time.
Ice is not
dispensing.
•
Did you wait for 12 hours after installation of the water supply line before
making ice?
It may take longer to make ice if it is not sufficiently cool, such as when
first installed.
•
Is the water line connected and the shut-off valve open?
•
Did you manually stop the ice making function? Make sure Ice Type is set
to Cubed or Crushed.
•
Is there any ice blocked within the ice maker bucket?
•
Is the freezer temperature too warm? Try setting the freezer temperature
lower.
DA68-02981J-00.indb
31
14. 11. 25.
�� 10:27