Samsung UE40C7000WW User Manual - Page 60

Other Information Issues Solutions and Explanations A scheduled recording has failed. • A scheduled recording is disabled for certain operations (formatting, performance test, error checking, deleting) that access the file system of a USB device. • If there is no USB device connected, the TV will not record even if the scheduled time is reached. • The TV will not record if the USB device has no free memory space. Check that this is not the case. • If you record a channel locked with Parental lock, the PIN input window will appear when you try to play back the recording. Several recording devices are connected but the TV stopped recording. • If multiple recording devices are connected and the device set as Default Recording Device has no free memory space, the recording function will be closed. Attempt recording again. The device with the most free memory space will automatically be set as Default Recording Device and the TV will start recording. Others The picture won't display in full screen. • HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents. • Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV. • Adjust the picture size options on your external device or TV to full screen. The remote control does not work. • Replace the remote control batteries with the poles (+/-) in the right direction. • Clean the sensor's transmission window on the remote. • Try pointing the remote directly at the TV from 5~6 feet away. The cable/set top box remote control doesn't turn the TV on or off, or adjust the volume. • Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user manual for the SAMSUNG TV code. A "Mode Not Supported" message appears. • Check the supported resolution of the TV, and adjust the external device's output resolution accordingly. Refer to the resolution settings on page 28 of this manual. There is a plastic smell from the TV. • This smell is normal and will dissipate over time. The TV Signal Information is unavailable in the Self Diagnostic Test menu. • This function is only available with digital channels from an Antenna / RF/Coax connection (p. 27). The TV is tilted to the side. • Remove the base stand from the TV and reassemble it. The channel menu is greyed out. (unavailable) • The Channel menu is only available when the TV source is selected. Your settings are lost after 30 minutes or every time the TV is turned off. • If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure. Press the SOURCE button to select TV mode, and go to MENU → Setup → Plug & Play (Initial setup) → ENTERE (p. 7). You have intermittent loss of audio or video. • Check the cable connections and reconnect them. • Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 degree connectors. You see small particles when you look • This is part of the product's design and is not a defect. closely at the edge of the frame of the TV. The PIP menu is not available. • PIP functionality is only available when you are using a HDMI, PC or components source (p. 25). The message "Scramble signal" or "Weak • If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot. Signal/No Signal" appears. • If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again. You turned the TV off 45 minutes ago, and • It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware it turned on again. downloaded whilst your watching TV. There are recurrent picture/sound issues. • Check and change the signal/source. A reaction may occur between the rubber cushion pads on the base stand and the top finish of some furniture. • To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture. ✎✎This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product. 60 English