Samsung WA48J7770AP/A2 User Manual - Page 54

Troubleshooting Problem Leaks water. Excessive suds. The spin basket or drain/supply hose is frozen. Water drains out immediately. Stains on clothes. Action • Make sure all hose connections are tight. • Make sure the water supply hose's rubber packing is in the correct position. Screw tightly again. • Make sure the end of the drain hose is correctly inserted and secured to the drain system. • Avoid overloading. • Use high efficiency (HE) detergent to prevent oversudsing. • Make sure the water supply hose is not kinked. • If the water supply is too strong, water may leak. Close the water tap a little. • Make sure water is not leaking from the water tap. If so, repair the water tap. • Use high efficiency (HE) detergent to prevent oversudsing. • Reduce the detergent amount for soft water, small loads, or lightly soiled loads. • Non-HE detergent is not recommended. • Use warm water to disconnect the water supply hose and drain hose. Soak them in warm water. • Fill the spin basket with warm water, and then wait for about 10 minutes. • Put a hot towel on the drain hose connector. • Reconnect the water supply hose and drain hose, and check if water is supplied properly. • Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the spin basket halfway with water, and try spinning again. • Lift the end of the drain hose to prevent water from draining. Fill the spin basket halfway with water, and then run spinning after releasing the drain hose. • Make sure the drain hose is installed correctly. See the installation section of this user manual and adjust the position of the drain hose as instructed. • Clean the magic filter. Troubleshooting 54 English