Sharp KB-3300JW KB-3000JS , KB-3300JK , KB-3300JW Operation Manual - Page 29

BEFORE YOU CALL FOR SERVICE Please check the following before calling for service. It may save you time and expense. PROBLEM POSSIBLE CAUSE SOLUTION 1 Part or all of range does not operate. • Power cord of range is not completely • Make sure the power cord is tightly connected to the electrical outlet. connected to the outlet. • Power outage. • Check house lights to be sure. Call your local electric company for service. • Fuse/circuit breaker at home doesnʼt work. • Replace the fuse or reset the circuit breaker. • Range is in Demo Mode. • See page 25 for how to cancel Demo Mode. 2 Surface units do not heat. • No power to the appliance. • Surface controls improperly set. • See SOLUTION for PROBLEM 1. • Check if the controls have been properly set. See page 13. 3 Surface units too hot or not • Improper cookware being used. hot enough. • Use pans which are flat and match the diameter of the surface unit selected. 4 Surface unit stops glowing. • It is normal when turned to a lower setting. 5 Scratches on glass ceramic cooktop. • Incorrect cleaning methods were used. • Use the recommended cleaning procedure. See page 26. • Cookware with rough bottom has been • Use smooth, flat-bottomed cookware. used. 6 Areas of discoloration on the cooktop. 7 Metalmarks on cooktop. 8 Brown streaks or specks on cooktop glass surface. 9 Food in Microwave Drawer is not heated. 10 Microwave Drawer light does not work. • Food spillovers not cleaned before next • Use the recommended cleaning procedure. use. See page 26. • Sliding or scraping of metal pans on top. • Do not slide metal pans. When cool, clean with cooktop cleaning cream to remove the marks. • Boilovers are cooked onto surface. • Use the recommended cleaning procedure. See page 26. • No power to the appliance. • Drawer controls improperly set. • Range is in Demo Mode. • See SOLUTION for PROBLEM 1. • Check if the controls have been properly set. See page 16. • See page 25. • Light bulb is loose or burned out. • Call for service. 11 Oven does not work. • No power to the appliance. • Oven controls improperly set. • Oven too hot. • Range is in Demo Mode. • See SOLUTION for PROBLEM 1. • Check if the controls have been properly set. See page 21. • Allow the oven to cool below locking temperature and then reset to the desired setting/temperature. • See page 25. 12 Oven light does not work. • Light bulb is loose or burned out. • Tighten or replace the bulb. 13 Touch controls will not operate. 14 Lower oven will not open. • Control Lock is on. • Lower oven door is locked. • See page 25 to unlock. • See page 26 to unlock oven door. 29