Sony DMXWL1 Reference Guide - Page 21

Other Information Troubleshooting If you have questions, service needs, or require technical assistance related to the use of your Sony BRAVIA Wireless Link, please visit our website or call one of the following numbers: http://www.sony.com/tvsupport 1-866-918-2485 for US Support 1-877-899-SONY(7669) for Canadian Support Condition Explanation/Solution The POWER LED of the receiver unit does not light up • Make sure the AC power cord and the AC power adapter are connected securely. Turn the TV power on. Set Control for HDMI of the TV to On. If the Control for HDMI setting on the TV is Off, you must turn on or off the receiver unit by pressing the POWER button of the unit. The receiver unit displays nothing • Check the connection of HDMI cable between the receiver unit and the TV. on the TV • Check the HDMI input selection of the TV. The receiver unit displays a message on the TV "Unable to communicate with transmitter." • Make sure the power of the transmitter unit is on. • Put the transmitter unit near the receiver unit. • If you use a cordless phone, try turning off the power or moving it away from the units. • If you use 5 GHz wireless LAN, try turning off the power or moving it away from the units. The receiver unit displays a message on the TV "Unable to communicate with transmitter." and the LINK LEVEL LED of the transmitter unit is still blinking • Put the transmitter unit near the receiver unit. • Try to install the receiver unit in an alternate location. • Try to find the best place and direction of the transmitter unit and the receiver unit. • Remove the objects between the transmitter unit and the receiver unit. • If you use a cordless phone, try turning off the power or moving it away from the units. LINK LEVEL LED is less than three • Confirm the receiver unit is turned on. • Check the connection of the cable between the equipment and the transmitter unit. • Check the connected equipment is turned on. The receiver unit displays a message on the TV "This signal is not supported by the transmitter." • Set the resolution of the equipment to 480i, 480p, 720p or 1080i before connecting to the unit. • If you currently use equipment connected directly to your TV with 1080p resolution, make sure to change the equipment's resolution to 1080i or less before connecting it to the transmitter unit. • For PLAYSTATION®3, press and hold POWER for several seconds from standby to reset the resolution to 480p (HDMI) and 480i (Component). You may also use the PS3 menu to set the output resolution to 1080i or less before connecting to the transmitter unit. • PC resolutions are not supported by this product. • Non-standard signals may not work on the IN 5 COMPONENT input. (continued) 21