Sony HVRM35U Warranty Card (Broadcast and Business Solutions Warranty Card)
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Sony HVRM35U manual content summary:
- Sony HVRM35U | Warranty Card (Broadcast and Business Solutions Warranty Card) - Page 1
PDW-70MD,75 MD Recorder/Player • PMW-EX30 • Labor • Parts • Labor • Parts • Labor Two (2) years Two (2) years Product warranty inclusions: • Priority Depot service. • Periodic maintenance performed per manufacture specifications. • Software support including priority telephone support. • Toll-free - Sony HVRM35U | Warranty Card (Broadcast and Business Solutions Warranty Card) - Page 2
LIMITED PRODUCT WARRANTY • SRW Recorder/Player • Labor • Parts One prorated as follows: • CSM Library, PDJ series XDCAM Cart • SAIT (stand alone) and CSMADR Library Drives HXC-100K • Labor • Labor • Parts Credit = Current Assy Price x (1,000 Hours -Actual Head Usage Hours) 500 Hours One (1) - Sony HVRM35U | Warranty Card (Broadcast and Business Solutions Warranty Card) - Page 3
• BRC-300, BRC-H700 • HDVF-20A,F700A,F9900 HDVF-C30W,700W, 730W • PMW Camcorder Series • PMW-F3K • PMW-10MD • PMW-500 • HXR service. • Periodic maintenance performed per manufacture specifications. • Software support including priority telephone support. • Toll-free telephone technical support - Sony HVRM35U | Warranty Card (Broadcast and Business Solutions Warranty Card) - Page 4
-L52H1/L65H1 • Labor • Parts Three (3) years Three (3) years Product Warranty Inclusions: • At Sony's discretion, Sony will provide on site service for all defects covered by standard warranty or arrange, at Sony's cost, the exchange of a same or similar refurbished product for the defective unit - Sony HVRM35U | Warranty Card (Broadcast and Business Solutions Warranty Card) - Page 5
• Labor • Parts • Labor • Parts • Labor • Labor * FOR IMPORTANT ADDITIONAL TERMS, CONDITIONS, AND LIMITATIONS APPLICABLE TO THIS PROGRAM, PLEASE VISIT WWW.SONY.COM/PROFESSIONALSERVICES/WARRANTY/AE One (1) year One (1) year with exception of thermal head which is warranted for three (3) years or 50 - Sony HVRM35U | Warranty Card (Broadcast and Business Solutions Warranty Card) - Page 6
• LMD series monitors • HSR, HSRA series Digital Video Recorder • NSR Series Network Surveillance Recorder • YS, YT, SNCA, NSBK, RMM accessories Other Products 's specifications. • Software support including priority telephone support. • Toll-free telephone technical support 24/7/365 (English - Sony HVRM35U | Warranty Card (Broadcast and Business Solutions Warranty Card) - Page 7
during the warranty period or at any time. For an additional fee, Sony field service and support at the Purchaser's location is available to Purchaser at Sony's prevailing per incident billable rates for such service subject to availability. The limited warranty stated on this card is subject to
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THIS PRODUCT IS FOR PROFESSIONAL USE
PROFESSIONAL SOLUTIONS OF AMERICA
LIMITED PRODUCT WARRANTY
11/8/2011
1 of 7
SONY ELECTRONICS INC. ("Sony")
warrants this Product against defects in material or workmanship, as follows:
A. Labor:
For a period of ninety (90) days from the date of purchase, Sony will, at no charge, repair this Product if
determined by Sony to be defective.
After the warranty period, the Purchaser must pay all labor charges.
B. Parts:
For a period of one (1) year from the date of purchase Sony will, at no charge, supply new or rebuilt replacements
for parts determined by Sony to be defective.
After the warranty period, the Purchaser must pay all parts charges.
C. Territory
Warranty coverage is only valid within the United States, excluding territories.
D.
Exceptions:
Exceptions or limitations to the preceding labor and parts warranty coverage on selected Products are as follows:
Storage Products
PRODUCT MODEL SERIES
LIMITED WARRANTY COVERAGE PERIOD
•
DSR Recorder/Player
( Including MD Series)
•
Labor
•
Parts
One (1) year
One (1) year, except a) VTR Drum assembly, which is warranted for ninety (90) days, and b) DSR-85
VTR Drum Assembly, which is warranted for 1500 Drum rotation hours or ninety (90) days, whichever
occurs first.
•
DNW Recorder/Player
•
Parts
One (1) year, except hybrid Hard Disk Drive which is warranty for five (5) years.
•
DVW Recorder/Player
•
Parts
One (1) year, except DVW Mid-Drum Assembly, which is warranted for 1,500 operating hours or one (1)
year, whichever occurs first. During warranty period, full credit towards replacement provided for the first
1,000 hours, and if operating hours exceeds 1,000 then
credit towards replacement prorated as follows:
Credit = Current Assy Price x (1,500 Hours -Actual Head Usage Hours)
500 Hours
•
MSW Recorder/Player
•
Parts
One (1) year, except MSW Rotary Upper Drum Assembly, which is warranted for 1,500 operating hours
or one (1) year, whichever occurs first. During warranty period, full credit towards replacement provided
for the first 1,000 hours and if operating hours exceeds 1000 then credit towards replacement prorated as
follows:
Credit = Current Assy Price x (1,500 Hours -Actual Head Usage Hours)
500 Hours
•
HDW/BVW/PVW/UVW
Recorder/Player
•
Parts
One (1) year, except Rotary Upper Drum Assembly and HDW Mid-Drum Assembly, which is warranted
for 1,500 operating hours or one (1) year, whichever occurs first. During warranty period, full credit
towards replacement provided for the first 500 hours and if operating hours exceeds 500 then, credit
towards replacement prorated as follows:
Credit = Current Assy Price x (1,500 Hours -Actual Head Usage Hours)
1,000 Hours
•
PDW Recorder/Player SD
& HD 422 Versions
•
PDW-F1600 HD422
Recorder/Player
•
PDW-D1 Drive Unit
(MPEG IMX/DVCAM)
•
Labor
•
Parts
One (1) year
One (1) year , except the Optical Drive System which consists of the BRD-P1, BRD-P2, BRD-P200
assemblies, optical laser block, loader and seek motor which are warranted for seven (7) years parts &
labor.
•
PDW-F30, F70, F75
Recorder/Player
•
PDW-U1 Drive Unit
•
Labor
•
Parts
Two (2) years
Two (2) years
Product warranty inclusions:
•
Priority Depot service.
•
Periodic maintenance performed per manufacture specifications.
•
Software support including priority telephone support.
•
Toll-free telephone technical support during normal business hours; 8:30 A.M. -8 P.M. EST (English
language) or
8:30 A.M. – 5:00 P.M. EST (Spanish language)
except Sony
holidays.
•
PDW-70MD,75 MD
Recorder/Player
•
Labor
•
Parts
Two (2) years
Two (2) years
•
Priority Depot service.
•
Periodic maintenance performed per manufacture specifications.
•
Software support including priority telephone support.
•
Toll-free telephone technical support during normal business hours; 8:30 A.M. -8 P.M. EST (English
language) or
8:30 A.M. – 5:00 P.M. EST (Spanish language) except Sony holidays.
•
PMW-EX30
•
Labor
One (1) year