Sony Xperia Z3 Tablet Compact Help Guide - Page 141

Support and Legal, Support for your device, Help in menus and applications

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Support and Legal Support for your device Use the Support application in your device to search a User guide, read troubleshooting guides, and find information about software updates and other product-related information. To Access the Support Application 1 From your Home screen, tap . 2 Find and tap , then select the required support item. Connect to the internet when using the Support application for the best available support. Help in menus and applications Some applications and settings have help available in the options menu, which is normally indicated by in the specific applications. Running diagnostic tests on your device The Xperia™ Diagnostics application can test a specific function or run a full diagnostic test to check if your Xperia™ device is working properly. Xperia™ Diagnostics can: • Assess potential hardware or software issues on your Xperia™ device. • Analyse how well applications perform on your device. • Log the number of dropped calls during the previous 10 days. • Identify installed software and provide useful details about your device. The Xperia™ Diagnostics application is pre-installed on most Android™ devices from Sony. If the Diagnostics option is not available under Settings > About tablet, you can download a light version from Google Play™. To Run a Specific Diagnostic Test 1 From your Homescreen, tap . 2 Find and tap Settings > About tablet > Diagnostics > Test . 3 Select a test from the list. 4 Follow the instructions and tap Yes or No to confirm if a feature works. To Run all Diagnostic Tests 1 From your Homescreen, tap . 2 Find and tap Settings > About tablet > Diagnostics > Test > Run all. 3 Follow the instructions and tap Yes or No to confirm if a feature works. To View Details about Your Device 1 From your Homescreen, tap . 2 Find and tap Settings > About tablet > Diagnostics > Facts. Restarting, Resetting, and Repairing You can force your device to restart or shut down if it stops responding or won't restart normally. No settings or personal data get deleted. You can also reset your device to its original factory settings. This action is sometimes necessary if your device stops functioning properly, but note that if you want to keep any important data, you should first back up this data to a memory card or other non-internal memory. For more information, see Backing Up and Restoring Content on page 39. 141 This is an internet version of this publication. © Print only for private use.

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Support and Legal
Support for your device
Use the Support application in your device to search a User guide, read troubleshooting
guides, and
find
information about software updates and other product-related
information.
To Access the Support Application
1
From your
Home screen
, tap
.
2
Find and tap
, then select the required support item.
Connect to the internet when using the Support application for the best available support.
Help in menus and applications
Some applications and settings have help available in the options menu, which is
normally indicated by
in the
specific
applications.
Running diagnostic tests on your device
The Xperia™ Diagnostics application can test a
specific
function or run a full diagnostic
test to check if your Xperia™ device is working properly.
Xperia™ Diagnostics can:
•
Assess potential hardware or software issues on your Xperia™ device.
•
Analyse how well applications perform on your device.
•
Log the number of dropped calls during the previous 10 days.
•
Identify installed software and provide useful details about your device.
The Xperia™ Diagnostics application is pre-installed on most Android™ devices from Sony. If
the Diagnostics option is not available under
Settings
>
About tablet
, you can download a light
version from Google Play™.
To Run a Specific Diagnostic Test
1
From your Homescreen, tap
.
2
Find and tap
Settings
>
About tablet
>
Diagnostics
>
Test
.
3
Select a test from the list.
4
Follow the instructions and tap
Yes
or
No
to
confirm
if a feature works.
To Run all Diagnostic Tests
1
From your Homescreen, tap
.
2
Find and tap
Settings
>
About tablet
>
Diagnostics
>
Test
>
Run all
.
3
Follow the instructions and tap
Yes
or
No
to
confirm
if a feature works.
To View Details about Your Device
1
From your Homescreen, tap
.
2
Find and tap
Settings
>
About tablet
>
Diagnostics
>
Facts
.
Restarting, Resetting, and Repairing
You can force your device to restart or shut down if it stops responding or won't restart
normally. No settings or personal data get deleted.
You can also reset your device to its original factory settings. This action is sometimes
necessary if your device stops functioning properly, but note that if you want to keep any
important data, you should
first
back up this data to a memory card or other non-internal
memory. For more information, see
Backing Up and Restoring Content
on page 39.
141
This is an internet version of this publication. © Print only for private use.