TP-Link TD-W9960 TD-W9960EU V1 User Guide - Page 88

Appendix: Troubleshooting

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Appendix: Troubleshooting T1. How do I restore my modem router's configuration to its factory default settings? With the modem router powered on, press and hold down the RESET button on the side panel of the modem router for 2 approximately seconds until the LED flashes quickly, then release the button. Note: Once the modem router is reset, the current configuration settings will be lost and you will need to re-configure the modem router. T2. What should I do if I forgot my password? Web management page password: • If you are using a TP-Link ID to log in, click Forgot password on the login page and then follow the instructions to reset the password. • Alternatively, refer to T1 to reset the router, and then visit http://tplinkmodem.net to create a new login password. Wireless network password: 1. The default Wireless Password/PIN is printed on the product label of the modem router. 2. If the default wireless password has been changed, log in to the modem router's web management page and go to Basic > Wireless to retrieve or reset your password. T3. What should I do if I cannot log in to the modem router's web management page? • If the computer is set a static IP address, change its settings to obtain an IP address automatically. • Make sure http://tplinkmodem.net or http://192.168.1.1 is correctly entered in the web browser. • Make sure the default access you input is right. • Check your computer's settings: 1 ) Go to Start > Control Panel > Network and Internet, and click View network status and tasks; 2 ) Click Internet Options on the bottom left; 3 ) Click Connections, select Never dial a connection; 84

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Appendix: Troubleshooting
T1. How do I restore my modem router’s configuration to its factory
default settings?
With the modem router powered on, press and hold down the RESET button on the side
panel of the modem router for 2 approximately seconds until the LED flashes quickly,
then release the button.
Note:
Once the modem router is reset, the current configuration settings will be lost and you will need to re-configure
the modem router.
T2. What should I do if I forgot my password?
Web management page password:
• If you are using a TP-Link ID to log in, click
Forgot password
on the login page and
then follow the instructions to reset the password.
• Alternatively, refer to
T1
to reset the router, and then visit
http://tplinkmodem.net
to
create a new login password.
Wireless network password:
1.
The default Wireless Password/PIN is printed on the product label of the modem
router.
2.
If the default wireless password has been changed, log in to the modem router’s web
management page and go to
Basic
>
Wireless
to retrieve or reset your password.
T3. What should I do if
I cannot log in to the modem router’s web
management page?
•
If the computer is set a static IP address, change its settings to obtain an IP address
automatically.
•
Make sure
http://tplinkmodem.net
or
is correctly entered in the
web browser.
•
Make sure the default access you input is right.
•
Check your computer’s settings:
1 ) Go to
Start
>
Control Panel
>
Network and Internet
, and click
View network
status and tasks
;
2 ) Click
Internet Options
on the bottom left;
3 ) Click
Connections
, select
Never dial a connection
;