Toshiba 50A11 Owners Manual - Page 45

Troubleshooting, Problem, Solution

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Introduction Connecting your TV Using the Remote Control Setting up your TV Troubleshooting Before calling a service technician, please check the following table for a possible cause of the problem and some solutions. Problem TV will not turn on Solution • Make sure the power cord is plugged in, and then press POWER. • The remote control batteries may be dead. Replace the batteries. No picture, no sound • Check the antenna/cable connections. No sound, picture OK • The sound may be muted. Press VOLUME. • The station may have broadcast difficulties. Try another channel. • Check that the SPEAKERS function in the AUDIO menu is properly set. Poor sound, picture OK • The station may have broadcast difficulties. Try another channel. Poor picture, sound OK • Check the antenna connections. • The station may have broadcast difficulties. Try another channel. • Adjust the PICTURE menu. Poor reception of broadcast channels • The station may have broadcast difficulties. Try another channel. • Check the antenna connections. • If you are using a VCR, make sure the TV/VCR button is set correctly. Cannot receive above channel 13 • Make sure TV/CABLE is set to TV mode. Black box appears on the screen • Closed captioning may be on. Set the closed caption mode to OFF. Unable to select a certain channel • The channel may be locked with the CH LOCK feature, or erased with the ADD/ERASE feature. Multiple images • The station may have broadcast difficulties. Try another channel. • Antenna reception may be poor. Use a highly directional outdoor antenna. Poor color or no color • The station may have broadcast difficulties. Try another channel. • Adjust the TINT and/or COLOR in the PICTURE menu. No stereo or SAP sound from a known MTS broadcast • Make sure the MTS feature is set properly. The remote control does not operate • Make sure the TV/CABLE/VCR switch is set properly. • Remove all obstructions between the remote control and TV. • The remote control batteries may be dead. Replace the batteries. Using the TV's Features Appendix Index 45

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Introduction
Connecting
your TV
Using the
Remote Control
Setting up
your TV
Using the TV
’
s
Features
Appendix
Index
45
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and
some solutions.
Problem
Solution
TV will not turn on
•
Make sure the power cord is plugged in, and then press POWER.
•
The remote control batteries may be dead. Replace the batteries.
No picture, no sound
•
Check the antenna/cable connections.
No sound, picture OK
•
The sound may be muted. Press VOLUME.
•
The station may have broadcast difficulties. Try another channel.
•
Check that the SPEAKERS function in the AUDIO menu is properly
set.
Poor sound, picture OK
•
The station may have broadcast difficulties. Try another channel.
Poor picture, sound OK
•
Check the antenna connections.
•
The station may have broadcast difficulties. Try another channel.
•
Adjust the PICTURE menu.
Poor reception of broadcast channels
•
The station may have broadcast difficulties. Try another channel.
•
Check the antenna connections.
•
If you are using a VCR, make sure the TV/VCR button is set
correctly.
Cannot receive above channel 13
•
Make sure TV/CABLE is set to TV mode.
Black box appears on the screen
•
Closed captioning may be on. Set the closed caption mode to OFF.
Unable to select a certain channel
•
The channel may be locked with the CH LOCK feature, or erased
with the ADD/ERASE feature.
Multiple images
•
The station may have broadcast difficulties. Try another channel.
•
Antenna reception may be poor. Use a highly directional outdoor
antenna.
Poor color or no color
•
The station may have broadcast difficulties. Try another channel.
•
Adjust the TINT and/or COLOR in the PICTURE menu.
No stereo or SAP sound from a
•
Make sure the MTS feature is set properly.
known MTS broadcast
The remote control does not operate
•
Make sure the TV/CABLE/VCR switch is set properly.
•
Remove all obstructions between the remote control and TV.
•
The remote control batteries may be dead. Replace the batteries.