Toshiba SD-R6112 User Manual - Page 8

TROUBLESHOOTING - SD-R6012 Problem Disc tray cannot be opened Drive is not recognized by system Drive is not recognized by system during Boot process, but is recognized by the Operating System (i.e. XP, Win2000, Win98, Win NT, etc.) BUSY Indicator LED flashes slowly BUSY Indicator LED is constantly ON DVD-ROM can not play a DVD in the drive or certain types of CD media (i.e. CD-plus, etc.) Solution • Check that there is power to drive. • Use Emergency Eject instructions to open tray. • Is the drive connected properly? Are all cables plugged in properly (e.g. Power Cable, Interface Cable and Audio Cables). • Is the software driver loaded? On a step-by-step (F8) Boot of the system is the DVD Rewriteable drive recognized? (BIOS / DOS reports "device driver not found" or "no valid drivers selected."). If not, Contact Technical Support. • Has the DVD Rewriteable drive software driver been corrupted by a virus. Run a Virus Scan program and repair if possible. Contact Technical Support if the Virus renders the DVD Rewriteable drive software drivers not useable. • Is the DVD Rewriteable drive software driver loaded? On a step-by-step (F8) Boot of the system is the DVD Rewriteable drive recognized? (BIOS / DOS reports "device driver not found" or "no valid DVD drivers selected."). If not, Contact Technical Support. • Has the Windows DVD Rewriteable drive software driver program been corrupted by a virus. Run a Virus Scan program and repair if possible. Contact Technical Support if the Virus renders the software drivers not useable. • The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the disc using a circular motion. The disc should be wiped in a radial direction. That is, from the inner side outward. • The laser lens may have become cloudy or blocked by particulate matter. Please contact Technical Support. • Possible Hardware Problem. Please contact Technical Support. • Is the DVD Rewriteable drive driver loaded • Is the DVD disc the correct format for the type of system that you are using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed to Apple/Mac HFS disc or UNIX disc formats which will not function). • Do you have the correct software applications program/drivers installed to run a DVD disc? • Has the Windows DVD Rewriteable drive software driver program been corrupted by a virus. Run a Virus Scan program and repair if possible. Contact Technical Support if the Virus renders the software drivers not useable. 6