Vtech SL82318 User Manual - Page 78

Appendix K Troubleshooting • If your phone is plugged in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location. If this doesn't solve the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector. •  Relocate your phone to a higher location. The phone will likely have better reception when installed in a high area. •  If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone company (charges may apply). I hear other calls while using my phone. • Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, the problem is probably in your wiring or local service. Call your local telephone company. My cordless handset does not ring when I receive a call. •  Make sure that the ringer is not turned off. Refer to the section(s) on ringer selection in this user's manual. • Make sure the telephone line cord is plugged securely into the telephone base and the telephone jack. Make sure the power cord is securely plugged in. • The cordless handset may be too far from the telephone base. •  Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use. •  You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones. •  The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably on an upper floor. •  If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone company (charges may apply). 75