Vtech SL82318 User Manual - Page 81

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Appendix K Troubleshooting Incomplete messages. • If a caller leaves a very long message, part of it may be lost when the system disconnects the call after four minutes. • If the caller pauses for longer than seven seconds, the system stops recording and disconnects the call. • If the system's memory becomes full during a message, the system stops recording and disconnects the call. • If the caller's voice is very soft, the system may stop recording and disconnects the call. Difficulty hearing • Press VOLUME to increase speaker volume. messages. System does not answer after correct number of rings. • Make sure that the answering system is on (see page 44). • If toll saver is activated, the number of rings changes to two when you have new messages stored (see page 48). • If the memory is full or the system is off, the system will answer after 10 rings. System announc- • You need to reset the answering system clock (see page 43). es "Time and day not set." System does not respond to remote commands. • Make sure to enter your remote access code correctly (see page 54). • Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code. • There may be interference on the phone line you are using. Press dial pad keys firmly. 78

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78
Appendix K
Incomplete
messages.
• If a caller leaves a very long message, part of it may be
lost when the system disconnects the call after four min-
utes.
• If the caller pauses for longer than seven seconds, the
system stops recording and disconnects the call.
• If the system’s memory becomes full during a message,
the system stops recording and disconnects the call.
• If the caller's voice is very soft, the system may stop
recording and disconnects the call.
Difficulty hearing
messages.
• Press
VOLUME
to increase speaker volume.
Troubleshooting
System does
not answer after
correct number
of rings.
• Make sure that the answering system is on (see page
44).
• If toll saver is activated, the number of rings changes to
two when you have new messages stored (see page 48).
• If the memory is full or the system is off, the system will
answer after 10 rings.
System announc-
es
“Time and day
not set.”
• You need to reset the answering system clock (see page 43).
System does not
respond to remote
commands.
• Make sure to enter your remote access code correctly
(see page 54).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone and
cannot activate the answering system.
• The answering system may not detect the remote access
code while your announcement is playing. Try waiting
until the announcement is over before entering the
code.
• There may be interference on the phone line you are
using. Press dial pad keys firmly.