Western Digital WDH1CS3200 User Manual - Page 9

45 MY BOOK STUDIO EDITION USER MANUAL Troubleshooting If you have problems when installing or using this product, refer to this troubleshooting section or visit our support Web site at support.wdc.com and search our knowledge base for more help. How to Answer ID „ format the drive to Mac OS format 287 „ install, partition, and format the drive in Windows XP 207 „ install, partition, and format the drive in Windows 2000 34 „ obtain and reinstall the original software included on My Book 1425 „ format the drive to the FAT32 file system 1364 „ use the drive on a Macintosh and a PC simultaneously 291 Frequently Asked Questions - Installation Q: Why does the drive not power up? A: Be sure the drive is plugged in to a power source. Q: Why is the drive not recognized under My Computer or on the computer desktop? A: If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting your WD USB 2.0 external storage product. The drive is not recognized correctly unless USB 2.0 root hub and host controller drivers are installed. Contact the adapter card manufacturer for installation procedures. Q: How do I partition and reformat the drive for Windows? A: For recommended formats for this device, search our knowlege base for answer ID 207 at support.wdc.com. Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 2.0 adapter card or a system that does not support USB 2.0. If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by installing a USB 2.0 PCI adapter card. Contact the card manufacturer for installation procedures and more information. Note: If an additional external drive is connected to the WD product, USB bandwidth is shared and may affect performance. TROUBLESHOOTING - 8