Westinghouse DPF0561 User Manual - Page 13

Frequently Asked Questions Q: What other media formats can the Digital Photo Frame support? Why will it not play all images or movie files? A: The Digital Photo Frame only supports JPEG in its raw picture format. These are pictures that come directly from a digital camera as a JPEG file. The Digital Photo Frame may not read images that have been manipulated or altered in Photoshop or downloaded from the Internet. Many of the movie formats downloaded from the Internet are not supported as well. Q: I have a memory card in the Digital Photo Frame, but it's not reading the card. What should I do? A: First, make sure that you are using a memory that is supported by the Digital Photo Frame. Second, ensure that the memory card is inserted all the way into the slot. Third, press the Menu button and in the OSD make sure that the card has been selected. Finally, make certain that there are JPEG files saved to the memory card. Note: Some digital cameras save images into non-standard formats. Please refer to your camera's operating manual for specifics. Q: Why do some pictures load faster than others? A: Higher resolution pictures load slower. Using a lower resolution when taking pictures will speed up loading time. Q: Where can I go for more help? A: Contact the Westinghouse Customer Service Center at (866) 287-5555 or by e-mail at [email protected]. 13 SE-UM-0561-0501