Whirlpool WTW4800XQ Owners Manual - Page 12

TROUBLESHOOTING First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions) to possibly avoid the cost of a service call...In U.S.A. http://www.whirlpool.com/help - In Canada www.whirlpool.ca If you experience Possible Causes Solution Washer not performing as expected (cont.) Washer won't run or fill, washer stops working or wash light remains on (indicating that the washer was unable to fill appropriately) (cont.) Check proper electrical supply. Normal washer operation. Plug power cord into a grounded 3 prong outlet. Do not use an extension cord. Ensure there is power to outlet. Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician. Lid must be closed for washer to run. Washer will pause during certain phases of cycle. Do not interrupt cycle. Washer may be tightly packed. Washer spins the dry load for several minutes before filling to determine if load is balanced. You may hear the hum of the spins. This is normal. Remove several items, rearrange load evenly in basket, and add detergent. Close lid and press START/Pause/Unlock. Do not add more than 1 or 2 additional items after cycle has started to avoid tightly packing or unbalancing. Washer not draining/ spinning, loads are still wet, or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes) Empty pockets and use garment bags for small items. Use a cycle with a low spin speed. The washer may be tightly packed or unbalanced. Small items may have been caught in pump or between basket and tub, which can slow draining. Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment. To remove extra water in the load, select Drain & Spin. Load may need to be rearranged to allow even distribution of the load in the basket. Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain & Spin cycle to remove excess water. See "Using Your Washer" for loading recommendations. Check plumbing for correct drain hose Check drain hose for proper installation. Use drain hose form installation. Drain hose extends into and securely attach to drainpipe or tub. Do not tape over drain standpipe farther than 4.5" (114 mm). opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. Too much detergent causing suds to slow or stop draining and spinning. Always measure and follow detergent directions for your load. To remove extra suds, select Rinse & Spin. Do not add detergent. 12