Xerox 3117 User Guide - Page 54
Solving General Printing Problems, Problem, Possible Cause, Solution
UPC - 095205220537
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Solving General Printing Problems For problems with the operation of your printer, refer to the table for suggested solutions. Problem Possible Cause Solution The Printer The printer is not does not print. receiving power. Check the power cord connections. Check the power switch and the power source. The printer is not selected as the default printer. Select your printer in the printer folder in Windows as your default printer. Check the printer for the following: • The printer cover is not closed. • Paper is jammed. • No paper is loaded. • The toner cartridge is not installed. • The installed toner cartridge is the wrong toner cartridge. After location the problem, clear it. • Close the door. • Clear the paper jam. See "Clearing Paper Jams" on page 5.6. • Load paper. See "Loading Paper" on page 2.7. • Install the toner cartridge. See "Installing the Toner Cartridge" on page 2.4. If the problem persists, contact your service representative. The printer may be in Add paper to the tray and press the 5 Manual Feed mode. button on the printer's control panel to begin printing. The connection cable between the computer and the printer is not connected properly. Disconnect the printer cable and reconnect it. The connection cable between the computer and the printer is defective. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. The port setting is incorrect. Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one. The printer may be Check the printer properties to ensure configured incorrectly. that all print settings are correct. SOLVING PROBLEMS 5.3