Xerox 3600DN User Guide - Page 48

9 Troubleshooting This chapter provides helpful information for what to do if you encounter an error while using your printer. This chapter includes: • Clearing paper jams • Troubleshooting checklist • Understanding the Status LED • Understanding display messages • Print cartridge-related messages • Solving general printing problems • Solving print quality problems • Common Windows problems • Common PostScript problems • Common Linux problems • Common Macintosh problems Clearing paper jams Note When removing paper that is jammed in the printer, if possible always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all fragments of paper are removed; otherwise a jam will occur again. When a paper jam occurs, the Status LED lights red. Open and close the top cover. The jammed paper will automatically exit the printer. If the paper does not exit, check the display on the control panel. The message indicating the corresponding location of the paper jam appears. Refer to the table below to locate the paper jam and to clear it: Message Paper Jam 0 Open/Close Door Paper Jam 1 Open/Close Door Paper Jam 2 Check Inside Duplex Jam 0 Check Inside Duplex Jam 1 Open/Close Door Location of Jam In the paper feed area tray 1(MPT), Tray 2 Around the print cartridge In the paper exit area In the duplex area In the duplex area Go To below page 9.3 page 9.4 page 9.4 page 9.5 In the paper feed area In Tray 2 1 Pull Tray 2 open. 9.1