Xerox 5550N System Administrator Guide - Page 10

Xerox Support Centre - manual

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Xerox Support Centre Xerox Support Centre The Xerox Support Centre is a utility that is installed when running the driver installer. It is available for systems with Windows 2000 and later or Mac OS X, version 10.2 and higher. The Xerox Support Centre appears on the desktop for Windows systems or is placed in the Mac OS X dock. It provides a central location for accessing the following information: ■ User manuals and video tutorials ■ Solutions to troubleshooting problems ■ Printer and supplies status ■ Supplies ordering and recycling ■ Answers to frequently asked questions ■ Default printer driver settings (Windows only) Note: Xerox recommends that the Xerox driver installer be used to add a printer instead of the Microsoft Add Printer Wizard. If the Microsoft Add Printer Wizard is used, the Xerox Support Centre is not installed on the PC. Also, the Xerox driver installer installs the Xerox printer driver, enabling users to work more efficiently by accessing printer features and resources to solve simple problems. This eliminates many of the help calls requesting printer support, saving you time for more critical tasks. To start the Xerox Support Centre utility: 1. Select one of the following options: ■ Windows: Double-click the Xerox Support Centre icon on your desktop. ■ Macintosh: Click the Xerox Support Centre icon in the dock. 2. Select your printer from the Select Printer drop-down list. System Administrator Guide 1-4

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Xerox Support Centre
System Administrator Guide
1-4
Xerox Support Centre
The
Xerox Support Centre
is a utility that is installed when running the driver installer. It is
available for systems with Windows 2000 and later or Mac OS X, version 10.2 and higher.
The
Xerox Support Centre
appears on the desktop for Windows systems or is placed in the
Mac OS X dock. It provides a central location for accessing the following information:
■
User manuals and video tutorials
■
Solutions to troubleshooting problems
■
Printer and supplies status
■
Supplies ordering and recycling
■
Answers to frequently asked questions
■
Default printer driver settings (Windows only)
Note:
Xerox recommends that the Xerox driver installer be used to add a printer instead of the
Microsoft Add Printer Wizard. If the Microsoft Add Printer Wizard is used, the Xerox Support
Centre is not installed on the PC. Also, the Xerox driver installer installs the Xerox printer
driver, enabling users to work more efficiently by accessing printer features and resources to
solve simple problems. This eliminates many of the help calls requesting printer support,
saving you time for more critical tasks.
To start the Xerox Support Centre utility:
1.
Select one of the following options:
■
Windows
: Double-click the
Xerox Support Centre
icon
on your desktop.
■
Macintosh
: Click the
Xerox Support Centre
icon in the
dock.
2.
Select your printer from the
Select Printer
drop-down list.