Xerox 6180N Color Management Guide v3.7 - Page 49

5. Troubleshooting Image paths What do you do if you experience color or image quality problems with printed images? Determining where the problem occurs is primary in the troubleshooting process. Determining and defining exactly what the problem is helps identify where the problem resides. Questions to ask at this stage are: • Is the problem with the image itself? • Is there an application setup problem? • Are there incorrect property settings at the DocuSP? • Are there problems with the print engine? • Can the problem be solved at the DocuSP or does it need to escalated? This troubleshooting module assumes that actions can be taken at the DocuSP to solve the problem. A good place to start troubleshooting is to identify the image path the job took through the system. Determine whether the job took the Xerox Enhanced, Standard, Fast Reprint or Native path and submit the job using another path. If the job successfully prints with satisfactory color results, the problem is isolated to a particular path. If the imaging path is not the cause of the problem, the next step is to isolate the rendering intents used. It is possible that the rendering intent chosen on the job is being overridden by the rendering intent chosen for the queue. Color Management Guide 5-1