Xerox 7700DX Service Manual - Page 134
Operation System and Application Problems, Macintosh Printing Problems
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Operation System and Application Problems Macintosh Printing Problems Image Never Prints Printer acts as if it is receiving data, but nothing comes out of printer or it goes back to "Ready" mode without printing image. 1. Power cycle the printer and print again. 2. Make sure that the correct Phaser 7700 printer icon was selected in the Chooser. Try printing the job again. 3. In the Chooser or the print dialog, switch background printing to Off. Try printing the job again. 4. Ensure that the printer can print by printing an internal front panel test print. Image Prints in Black-and-White 1. In the print driver dialog box, make sure the Color/Grayscale option has been selected. 2. Check the version. 3. Ensure the driver setting TekColor is not set to Monochrome mode. Image is Rotated 90 Degrees 1. In the application's Page Setup, make sure that the image is selected to print in portrait or landscape orientation to match the document. Also ensure the selected paper size is correct. 2. Ensure that the printer can print by printing an internal front panel test print. Windows Printing Problems Image never prints Printer acts as if it is receiving data, but nothing comes out of printer or the printer goes back to "Ready" mode with out printing image. 1. Try printing from the printer driver. 2. Try printing from another application. 3. Try printing to another printer. 4. Try printing from another computer. 5. Try printing an internal front panel test print. 3-104 Phaser 7700 Color Laser Printer Service Manual
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